Case Study Analysis The Creamy Creations Takeover Gina

Case Study Analysis – The Creamy Creations Takeover Gina Gudowski Siena Heights University LDR 630

Introduction Understand the history and evolution of Classical Management Approaches Machine Metaphor Frederick Taylor Henry Fayol Max Weber Explore the Creamy Creations Takeover Apply these theories to the case study

Classical Approaches Developed in the Industrial Age Provides a guideline for how organizations should function, and what managers should do. Goals remains to function at the highest level of production Three Classical Approaches Machine metaphor Specialization Standardization Predictability

Frederick Taylor – Scientific Management Theory Prescriptive Theory Micro Level Functions Focus on relationships in the workplace Clear structures and rules

Scientific Management Theory continued… Only one way to skin a cat! Is this individual a good “fit” for this position? Does training matter? Know your role!

Henry Fayol – Theory of Classical management Highly influential to classical management theory. French industrialist who’s work wasn’t translated into English until much later. Prescriptive Theory

Elements of Management Planning How can we function to the best of our abilities? Organizing Analyzing resources (humans) Command Facilitated through Managers Coordination Well oiled machine Control Goals versus Activities

Principles of Organization Structure Scalar Chain Strict hierarchy, and vertical communication patterns. Unity of Command Only one supervisor. Unity of Direction Similar activities should be monitored by one supervisor. Division of Labor Employees should be responsible for specialized tasks. Order Assigned place and task within the organization. Span of Control Manager effectiveness.

Max Weber – Theory of Bureaucracy German Sociologist Ideal Type Theory Importance of rules

Theory of Bureaucracy Defined Heirarchy Centralized decision making Closed Systems Division of Labor Importance of rules

Critical Thinking What management styles have you experienced in your career? Any experiences with classic management styles? Please explain.

Introduction – The Creamy Creations Takeover • Who? • What ? • Where? • When ? • Why?

Application of Theories Observed operations and wanted to increase efficiency, due to extended wait times. Increased employee turnover – Replaceability – Machine Metaphor Employees transitioned to working on different stations. Changed to specialized stations however, the employees were eligible to work at any station. Transition from locally owned to corporate America.

Conclusion Creamy Creations Takeover pays very little attention to the individual needs of the employees. Classical approaches are structured in nature, and Creamy Creations moved to a cross trained model as opposed to specialization. No division of labor.

References Miller, K. (2015). Organizational communication: Approaches and processes (Seventh ed. ). Stamford, Connecticut: Cengage Learning/Wadsworth