Amadeus Auto Ticketing Solution 2013 Amadeus IT Group

Amadeus Auto Ticketing Solution © 2013 Amadeus IT Group SA Business Management Platform 1

© 2013 Amadeus IT Group SA 1 BMP: solution overview

Business Management Platform ATS Page 3 RTS (CM, RC, RP, RMP) Link Q-Manager Commission Manager © 2013 Amadeus IT Group SA _ _ _ Data management system All solutions are web based upon one single platform Could be bundled to automate fulfilment actions Designed especially for travel professionals to increase automation and efficiency of their business (http: //bmp. viaamadeus. com) 265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 _ BMP incorporates various solutions: from Robotic Ticketing tools to Sales

Amadeus BMP: components Business Management Platform Commission Manager add-on Revenue Calculator add-on 4 Auto Ticketing Solution Remote Pricer add-on Remote Multi. Pricer add-on Q Manager Commission Manager LINK © 2013 Amadeus IT Group SA Remote Ticketing Solution

Amadeus Auto Ticketing Solution © 2013 Amadeus IT Group SA 2

Amadeus ATS: what does it do? _ Amadeus ATS - is a Web-based robotic solution for touch less ticketing. _ ATS automates ticketing process for bookings created by any Internet Booking Engine _ Ready to use. Uniquely easy to deploy. No need for development or integration 6 © 2013 Amadeus IT Group SA _ Supports ticketing by approval

Amadeus ATS: how it can be used? (IBE related module) Amadeus ATS (Add-on to RTS) 7 • RTS and ATS integration enables auto ticketing on the Subagent’s web sites, using RTS workflow basis, credit limit control and reporting © 2013 Amadeus IT Group SA Amadeus ATS • Amadeus ATS is an external module related to IBE ticketing robot, which supports different workflows and compatible with different tools (e-Power, Symphony, AIE etc. )

Amadeus ATS Operation scheme Amadeus web services Queue checking periodically Commission manager Documents issue Processing module By approval Automatic ITR sending Queue sorting PDF Error queue Success queue Central System 8 Found PNRs html Reporting ATS © 2013 Amadeus IT Group SA Internet Booking Engine or Amadeus Selling Platform Dedicated queue

Amadeus Autoticketing Solution © 2013 Amadeus IT Group SA Demo- Booking process via IBE 9

Amadeus Autoticketing Solution © 2013 Amadeus IT Group SA Demo - Booking completed and sent to the agency’s queue Page 10

Amadeus Autoticketing Solution Demo - ATS makes the following checks: _ PNR completeness (Itinerary, TST, contact information ) _ Commission level. If there is no FM in the PNR, the commission level is calculated and inserted in the PNR by Commission Manager _ Credit limit available (if bundled with RTS) _ Language remark for Itinerary generation Page 11 © 2013 Amadeus IT Group SA _ Remark about successful payment

Amadeus Autoticketing Solution © 2013 Amadeus IT Group SA Demo - Touchless ticket issuing after successful checks Page 12

Amadeus Autoticketing Solution Demo - Customized print form sent by e-mail English Ukrainian Russian French Spanish German Italian Polish Hungarian Slovenian Albanian Macedonian Latvian Page 13 © 2013 Amadeus IT Group SA Available languages:

Amadeus ATS usage with Ae. TM ATS can be used for Ae. TM auto-ticketing Customer has a freedom to choose whether or not Autoticketing is required. So if user chooses AUTOTKT yes, then PNR is sent to appropriate Queue and RM is added If not, then PNR is sent to regular queue for manual ticketing 14

Amadeus ATS: challenges _ _ 15 they are not adapted to TA workflow, or much expensive However, auto-ticketing is an essential service that TAs must offer to remain competitive in an increasingly difficult market. Furthermore, it is possible to automate the ticketing today and avoid the cost of ADMs Therefore TAs should fully automate the ticket auto-issue service to build customer loyalty, protect the TA channel and generate revenue © 2013 Amadeus IT Group SA _ Existing IBEs not all have the in-built auto ticketing , or

Amadeus ATS: our customers talks about four strongest capabilities of this solution _ I can use it with my IBE and save on labor cost. At the same time I can increase the customer satisfaction by offering the auto ticketing once customer books and pays on my web site _ I can be sure about the ticket quality and payment received only few days to be activated by Amadeus _ I can use it in my corporation to issue ticket by their own travel agent/accountant 16 © 2013 Amadeus IT Group SA _ I do not need IT knowledge to implement and use the solution, it takes

Amadeus Autoticketing Solution Benefits Works with any IBE Ready to use auto-ticketing solution – no need IT knowledge from TA side to implement and use the solution Can be used in the TAs implants by non professionals Page 17 © 2013 Amadeus IT Group SA Pre-ticketing quality control

Our customers talk about Amadeus Auto Ticketing Solutions B. Potemsky, Commercial Manager, 711. ua ATS allows us to reach the full automation of the whole ticketing life cycle on our web site – starting from booking and going up to ticket issuance and delivery to passenger, 24/7. Many thanks to Amadeus for ATS E. Taran, E-Commerce Director, Ukraine International Airlines 18 ” © 2013 Amadeus IT Group SA “ Amadeus ATS helps to build the trust relationship with our customers, forms a kind of customer comfort, offers the immediate ticket issuance and customized electronic ticket receipt.

© 2013 Amadeus IT Group SA Amadeus Auto Ticketing Solution is the most quick and effective way to add the value to your web site and to handle the ticket issuing process. It’s time to start using Amadeus Auto Ticketing Solution 19

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