A Tale of Two Colleges Communicating Strategy and

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A Tale of Two Colleges: Communicating Strategy and Increasing Alignment with Balanced Scorecard Metrics

A Tale of Two Colleges: Communicating Strategy and Increasing Alignment with Balanced Scorecard Metrics February 29, 2012

The Two Colleges n Joyce Judy, President n Don Plotts, President n Deborah Stewart,

The Two Colleges n Joyce Judy, President n Don Plotts, President n Deborah Stewart, Dean of Students and ATD Chair n Tom Prendergast, Director of Institutional Research n David Buchdahl, Director of Institutional Research Success is what counts. 2

CCV 2020 STRATEGIC PRIORITIES CCV 2020 – the college’s strategic plan – elaborates five

CCV 2020 STRATEGIC PRIORITIES CCV 2020 – the college’s strategic plan – elaborates five overarching priorities. The scorecard contains key indicator data for each outcome associated with these priorities. Click the links below to view data and targets for a selected outcome. STRATEGIC PRIORITY 1 CCV will achieve measurable improvements in student access and success. Outcome A CCV’s enrollment and communication services will support all academic centers and programs and contribute to the college’s overall projected enrollment growth. Outcome B CCV will achieve an increase in course completion, retention and degree completion rates. Outcome C CCV students will be able to access and complete any CCV program from any location in the state utilizing innovative delivery models. Success is what counts. 3

CCV 2020 INSTITUTIONAL SCORECARD Priority 1. B – Improving retention and completion Measure/Index Title

CCV 2020 INSTITUTIONAL SCORECARD Priority 1. B – Improving retention and completion Measure/Index Title Above At Below Score or Target Level Cohort Change since previous score Retention and Completion Rates Fall to Spring retention Fall to Fall retention Fall to Spring retention - males 18 -24 Fall to Fall retention - males 18 -24 Transfer out before year 2 3 -year grad rates (08 FA cohort) 6 -year grad rate (05 FA cohort) 3 -year success: completed, retained, or transferred % of entire Cohort enrolling Dimensions in 1 st year % of college-ready students enrolling in Dimensions in 1 st year % of entire Cohort completing Dimensions in 1 st year Fall to fall retention for students enrolled in Dimensions % of referred completing DEV Eng in 1 st year % of referred completing Highest DEV math in 1 st year % of referred completing math gatekeeper in year 1 % of referred completing writing gatekeeper in year 1 % of college ready completing math gatekeeper in year 1 % of college ready completing writing gatekeeper in year 1 Success is what counts. X X X 67% 40% 60% 34% 13% 11% 14% 45% 47% 59% 38% 50% 31% 20% 8% 15% 41% 38% 75% 50% 70% 40% 25% 60% 43% 60% 40% 35% 10 FA 10 FA 08 FA 05 FA 08 FA 10 FA 10 FA 10 FA 4 h i h h NA NA n h h i i h i

Scorecard Success is what counts. 5

Scorecard Success is what counts. 5

Discussion Topic 1: What was the impetus for creating a scorecard? n How did

Discussion Topic 1: What was the impetus for creating a scorecard? n How did it get started? n How was it important for effective strategy execution? Success is what counts. 6

Table Talk n Would there be value in developing a scorecard at your college?

Table Talk n Would there be value in developing a scorecard at your college? n Why? Success is what counts. 7

Discussion Topic 2: What was the process for developing the scorecard at your college?

Discussion Topic 2: What was the process for developing the scorecard at your college? n How did each college develop its scorecard? n Who led the process? n What were the main challenges? Success is what counts. 8

Table Talk n If you were developing a scorecard, what would be your greatest

Table Talk n If you were developing a scorecard, what would be your greatest challenge: u Determining the measures? u u Setting targets for institutional performance? Developing a communication plan? Success is what counts. 9

Discussion Topic 3: How does the scorecard work to communicate data and performance? n

Discussion Topic 3: How does the scorecard work to communicate data and performance? n Scorecard features and communication n How does this help the college further its work in Achieving the Dream? Success is what counts. 10

CCV 2020 INSTITUTIONAL SCORECARD Priority 1. B – Improving retention and completion Measure/Index Title

CCV 2020 INSTITUTIONAL SCORECARD Priority 1. B – Improving retention and completion Measure/Index Title Above At Below Score or Target Level Cohort Change since previous score Retention and Completion Rates Fall to Spring retention Fall to Fall retention Fall to Spring retention - males 18 -24 Fall to Fall retention - males 18 -24 Transfer out before year 2 3 -year grad rates (08 FA cohort) 6 -year grad rate (05 FA cohort) 3 -year success: completed, retained, or transferred % of entire Cohort enrolling Dimensions in 1 st year % of college-ready students enrolling in Dimensions in 1 st year % of entire Cohort completing Dimensions in 1 st year Fall to fall retention for students enrolled in Dimensions % of referred completing DEV Eng in 1 st year % of referred completing Highest DEV math in 1 st year % of referred completing math gatekeeper in year 1 % of referred completing writing gatekeeper in year 1 % of college ready completing math gatekeeper in year 1 % of college ready completing writing gatekeeper in year 1 Success is what counts. X X X 67% 40% 60% 34% 13% 11% 14% 45% 47% 59% 38% 50% 31% 20% 8% 15% 41% 38% 75% 50% 70% 40% 25% 60% 43% 60% 40% 35% 10 FA 10 FA 08 FA 05 FA 08 FA 10 FA 10 FA 10 FA 11 h i h h NA NA n h h i i h i

Scorecard principles n Tie the measures to your strategy n Keep the number of

Scorecard principles n Tie the measures to your strategy n Keep the number of measures to the vital few n Make the measures understandable n Enlist stakeholders in defining measures and setting targets n Review the scorecard to track progress on strategy execution n Revise the measures as needed Success is what counts. 12

Discussion and Questions Success is what counts. 13

Discussion and Questions Success is what counts. 13

A Tale of Two Colleges

A Tale of Two Colleges

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