3 Reinventing the Organization 2 Keys to Leadership

3주차. Reinventing the Organization 2강. Keys to Leadership

1 Keys to Leadership Behavior modeling Open door policy MBWA Share ideas Make work fun

1 Keys to Leadership ① Behavior modeling One of the most powerful tools in teaching Specific Behaviors to Model Good communication skills § Demonstrating outstanding listening skills Respect for others § Even those who perform less than adequately § By never criticizing in public or gossiping about their shortcoming

1 Keys to Leadership ① Behavior modeling Concern for guests § Let employees see you going the extra miles for guests Company loyalty § Talk positively about your company to employees To be an exemplary role model doesn't require perfection Mistakes are important teachers too

1 Keys to Leadership ② Open door policy Be available to your employees Employees are always welcome to come and see them with ideas, problems, questions, or just to talk

1 Keys to Leadership ③ MBWA(현장경영) Managing By Walking Around § Visible management(눈에 띄는 경영) by Tom Peters Managers spend time with employees, not just to observe them at work § but to talk with them about how things are going 경영자는 사람들 눈에 띄어야 함 § 가장 중요한 자리에서 함께 고민하고 있다는 사실을 社內外에 항상 알려야 함

1 Keys to Leadership ④ Share ideas Suggestion box To turn your employees into “idea scouts”

1 Keys to Leadership ⑤ Make work fun What brings employees to our industry? It is their preconception working in hotels, restaurants, or travel will be fun In turn a lack of fun often drives them away Fun activities help both groups get to know each other a little better, and this translates to a better working relationship