3 Reinventing the Organization 1 Reinventing the Organization
- Slides: 13
3 주차. Reinventing the Organization 1강. Reinventing the Organization
1 Reinventing the Organization The more “humane” or “respectful” job titles that are emerging “supervisors” “bosses” “coach”, “team leader” “subordinates” “employees” “associates”, “cast member”
1 Reinventing the Organization Many corporations are adopting practices that reinvent the way they deal with employees and customers The Ritz-Carlton hotels § Employees do their own scheduling, payroll, performance review, and purchasing Freeing managers’ time up to do more planning and leading Gore & Associates § No ranks, No titles § Only “Team leader & Team member ”
1 Reinventing the Organization Many corporations are adopting practices that reinvent the way they deal with employees and customers 제일기획 임직원 호칭 ? ? ?
1 Reinventing the Organization Major transitions for reinventing the organization Flattened Organizational Structures § The layers of bureaucracy are reduced , shifting greater responsibility to those in front-line positions
1 Reinventing the Organization Major transitions for reinventing the organization Empowerment § A common outcome of removing layers of authority in organizations is to empower employees to participate in decision making to take responsibility for solving problems § In an empowered organization, employees have the ability to respond quickly to guests’ needs
1 Reinventing the Organization Major transitions for reinventing the organization Team-Based Organization § The department structure of old, consisting of boss and underlings, is being replaced by the work team § Groups work together to identify goals manage themselves get things done
1 Reinventing the Organization Major transitions for reinventing the organization Reengineering “Using the power of modern information technology to radically redesign business practices to achieve dramatic improvement in performance ” i. e. ) Westin O’Hare in Chicago
2 The Ideal Manager Planning Organizing Coaching Innovation Communicatio n Control Employee Development Management Proficiencies
2 The Ideal Manager Leaders must become proficient in the following functions ① Planning Develop individual and department goals Create strategies for their achievement ② Communication Keep people informed Be able to listen and facilitate conversation with individuals and groups ③ Organizing Must be able to organize your own work and that of your team
2 The Ideal Manager Leaders must become proficient in the following functions ④ Employee Development Be able to select , orient , train, and motivate your employee group ⑤ Coaching Encouraging and teaching rather than just giving orders The coach's purpose is to help each team member perform at his or her best and learn to improve
2 The Ideal Manager Leaders must become proficient in the following functions ⑥ Innovation Will be required to continuously improve department’s function by identifying new and better ways to get work done ⑦ Control Setting standards and objectives for yourself and your work group Evaluate performance , reward , and take corrective action
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