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265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 Amadeus Web Services © 2013 Amadeus IT Group SA Create your own solutions Author, department, date, place

© 2013 Amadeus IT Group SA 1 Introduction

Analysis increasing variety of internet devices 265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 _ You need to deploy applications to an _ You need to use cost-effective industry _ You need to develop new products while keeping costs down Page 3 © 2013 Amadeus IT Group SA standard solutions

Amadeus Web Services Existing systems Home-made applications Integrate Amadeus services and content into existing systems Page 4 Create applications based on custom business logic or processes Complement Amadeus applications with home-made applications © 2013 Amadeus IT Group SA Applications 265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 Services and content

© 2013 Amadeus IT Group SA 2 Features and benefits

Why Web Services? Web Web Web Service Services Amadeus features and content • Benefit from flexible content with regular • • development innovation Create custom applications based on your business logic or processes Deliver unique solutions to your customers 265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 _ Over 500 Web services give access to all Soap/XML http/https over http/https) • Easy to implement and integrate with existing • • Page 6 systems. No platform, language or framework dependency Use open source technology to decrease development and licensing costs. © 2013 Amadeus IT Group SA _ Built on versatile open standards (SOAP/XML

Why Web Services? • Amadeus processes more than 100 billion transactions • transactions every year 99. 5% guaranteed server accessibility. 265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 >100 billion _ Outstanding performance and reliability 99. 5% guaranteed access • Worldwide support 24/7 • Dedicated customer extranet • User guides, technical documentation, best practices, test zone. • Consultancy services • Tailor-made training, support, consulting and development. Page 7 © 2013 Amadeus IT Group SA _ Comprehensive support services

Web Services benefits Fast • Outstanding performance and response time • Guaranteed server accessibility 265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 _ Fast _ Easy • Universal open standards with no language or • development tools and documentation _ Flexible • Select the functionalities you need from a • Page 8 catalogue of over 500 Web services Develop custom applications © 2013 Amadeus IT Group SA • operating system constraints Dedicated extranet pages

© 2013 Amadeus IT Group SA 3 Overview

What’s an API? What are Web Services? 265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 API _ An Application Programming Interface (API) is a set of functions allowing _ Amadeus Web Services Page 10 Services is an API accessible over the web using XML messages © 2013 Amadeus IT Group SA _ programmers to interact with the functionalities or resources of a hardware or software system Develop customer applications, user-interfaces or other systems

Amadeus Web Services overview Your application Internet booking engine (IBE) Corporate self-booking tool (SBT) PNR Hotel Queues Car Profiles Rail Ticketing Logon and Security Server (LSS) Cruise Fares Technical downloads (WSDL, XSD) Insurance . . . Services integrator Web site Search engine Air SOAP/XML over http or https Front office Web Services Access point Robotic tool / script Quality control Page 11 Web Services Portal © 2013 Amadeus IT Group SA Call centre

What kind of travel applications can you create? _ Booking applications • • Internet booking engines Front-office applications Corporate self-booking tools Call centre applications _ Non-booking applications • Informative websites • Robotic applications PNR quality control _ Mobile applications • Mobile travel applications Page 12 © 2013 Amadeus IT Group SA • ticketing, cancellation robots, queue management,

Content and functionalities _ Access to Amadeus Travel Content • Air, Car, Hotel, Cruise, Insurance, Rail. . . _ Search & Shopping Functionalities • Master Pricer (Travel. Board, Calendar, Expert), Meta _ Booking & Fulfilment Functionalities • Mobile travel applications, PNR, Offers, Customer Profiles, Queues, Ticketing, Amadeus Ticket Changer (ATC), Electronic Miscellaneous Document (EMD) Page 13 © 2013 Amadeus IT Group SA Pricer, Extreme Search, Ancillary Services, Fares & Pricing, Mini Rules, Agent Fare Families

Implementation and support © 2013 Amadeus IT Group SA 3

Web Services project cycle Development • Web Services Application Provider Agreement questionnaire Evaluation • Non-disclosure agreement • Access to extranet, product documents Discovery • Prospect user creation • Access to Web Services catalogue Page 15 resources • Status calls through development phase Validation • Testing • Preparation of product setup Launch • Preparation access given • Go live! © 2013 Amadeus IT Group SA • Sign contract • Project kick-off; dedicated support

Portal for documentation and tools http: //webservices. amadeus. com _ Secure dedicated area for each customer Services catalogue Scheduled releases Documentation © 2013 Amadeus IT Group SA _ _ Technical downloads Page 16

Support services _ Page 17 during development and certification Optional consultancy services for tailor-made support © 2013 Amadeus IT Group SA _ 24/7 worldwide support _ Dedicated support

Consultancy services _ Getting started • Fast-track implementation • Web services discovery _ Project implementation _ Optimisation • Web services premium • Page 18 © 2013 Amadeus IT Group SA workshop assistance Web services optimisation

© 2013 Amadeus IT Group SA 3 Pricing and ordering

Ordering process 3. 4. 5. Page 20 test access Certification slot request to the implementation team by the Account Manager Agreement signature and application development Application certification and go live! © 2013 Amadeus IT Group SA 1. User creation on the web services portal 2. NDA signature to get a proof-of-concept

Pricing model _ Fixed initial set-up and © 2013 Amadeus IT Group SA _ _ implementation fee Monthly license fee Monthly transaction fees Page 21

Contacts _ For more information about Amadeus Web Services • please contact your local Amadeus representative information • contact Amadeus Product Management by e-mail: fetile@amadeus. com Page 22 © 2013 Amadeus IT Group SA _ For more detailed functional

265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 You can follow us on: Amadeus. ITGroup amadeus. com/blog amadeus. com © 2013 Amadeus IT Group SA Thank you