2014 National Citizen Survey Results 2014 Citizen Survey

2014 National Citizen Survey Results

2014 Citizen Survey results • Implementing Our Vision • Background • Areas of Significant Change • Trends over Time • Special Topics • What’s Next?

Implementing Our Vision • Tool for monitoring citizen feedback, trends • Part of Annual Progress Report and Budget Report • Identifies strengths and weaknesses • Helps City staff plan, allocate resources – for improved services, enhanced civic engagement, greater quality of life and stronger public trust • Utilized for Strategic Action Plan – Budget Process

Background • 12 th year – National Citizen Survey • Customized for City, developed with staff • Successful delivery to 1, 106 randomly selected households • 361 responses – 33% response rate • 5% margin of error – plus or minus

Respondents 1: 32% 2: 36% 3: 32% 4: 30%

Approaching the Data • Eight Focus Areas into three pillars of a livable community: Community Characteristics, Governance and Participation Education and Enrichment Built Environment Natural Environment Safety Recreation and Wellness Mobility Community Engagement Economy • Significant statistical changes (>7 %) from year-to-year • Report design and results modified from previous years • Benchmarks the City to 500 + communities across in U. S. • 22% are located in the South • 28 cities and counties in Florida

2014 Most Favorable (>80% excellent / good) : ü ü ü Paths and walking trails Safe downtown/commercial area Safe in neighborhood Overall natural environment Cleanliness Air Quality Fire services Ambulance / EMS services Garbage and recycling services 2014 Least (<20% excellent Yard waste pick-up City parks ü Employment opportunities ü Place to work / good):

2014 Statistically Significant Changes Areas considered within Governance influence Storm drainage Sewer services Special events* Land use, planning and zoning 8% 8% 8% 9% Vibrant downtown/commercial area* Employment opportunities Cultural/arts/music activities Value of services for taxes paid Traffic flow on major streets Fire prevention Welcoming citizen involvement Animal control Used Palm Coast recreation centers Open space* Business and services 7% 7% 8% 8% 9% 9% 10% 10% 11% 12% Areas considered outside Governance influence Economy will have positive impact on income Did not observe a code violation* 8% 10% * = Only 2013 and 2014 data available Stocked supplies for an emergency* Cost of living* Adult education* Availability of affordable quality food Availability of affordable quality mental health care* Watched a local public meeting Child care/preschool 7% 8% 10% 13% 18% 19%

A Closer Look Safety 100 2002 90 2003 80 2004 70 2005 60 2006 2007 50 2008 40 2009 30 2011 20 2012 10 2013 0 2014 Fire Prevention 70% Fire services Ambulance/EMS Services 93% 91% BM

A Closer Look Safety 100 90 2002 80 2003 2004 70 2005 60 2006 2007 50 2008 2009 40 2010 30 2011 2012 20 2013 10 2014 BM 0 Animal Control 57% Safe downtown 89% Safe in neighborhood 92%

A Closer Look Mobility 100 2002 90 2003 80 2004 70 2005 60 2006 2007 50 2008 40 2009 30 2011 20 2012 10 2013 0 2014 Traffic flow on major streets 47% Paths and walking trails 81% BM

A Closer Look Built Environment 100 2002 90 2003 80 2004 70 2005 60 2006 2007 50 2008 40 2009 2010 30 2011 20 2012 2013 10 2014 0 Storm drainage 51% Sewer services Land use, planning and zoning 73% 50% BM

A Closer Look Natural Environment 100 90 80 70 2008 60 2009 2010 50 2011 2012 40 2013 30 2014 20 10 0 Overall natural environment 87% Cleanliness 85% Air Quality 85% BM

A Closer Look Waste Services 100 2002 2003 95 2004 2005 2006 90 2007 2008 85 2009 2010 2011 80 2012 2013 2014 75 Garbage Recycling 87% Yard waste pick-up 86% BM

A Closer Look 100 90 2002 2003 80 2004 70 2005 2006 60 2007 50 2008 2009 40 2010 30 2011 2012 20 2013 10 2014 0 Welcoming citizen involvement 38% Value of services for taxes paid 46% BM

A Closer Look Recreation & Wellness, Education & Enrichment, Community Engangement 100 2002 90 2003 80 2004 70 2005 60 2006 50 2007 2008 40 2009 30 2010 20 2011 2012 10 2013 0 Used Palm Coast recreation centers 50% City parks 83% Cultural/arts/music activities 41% 2014 BM

A Closer Look Economy 100 90 2004 80 2005 70 2006 60 2007 2008 50 2009 40 2011 30 2012 20 2013 2014 10 0 Business and services 44% Employment opportunities 6% Place to work 18% BM

How important, if at all, do you think it is for the Palm Coast community to focus on each of the following in the upcoming two years? : Overall feeling of safety Essential (%) 54 Overall economic health of Palm Coast 61 33 94 Health and wellness opportunities 37 47 84 Overall ease of getting to places usually visited 30 54 84 Quality of overall natural environment 33 51 84 Sense of community 35 49 84 Overall opportunities for education and enrichment 40 40 80 Overall "built environment" 26 48 74 Focus Very Important Total (%) 43 97

Special Topics – Customer Service 90 80 70 60 50 40 30 20 10 0 65 66 71 65 68 66 70 74 79 77 68 66 Customer Service 2002 2003 2004 2005 2006 2007 2009 2010 2011 2012 2013 2014 2008 67

Council Priorities

Custom Questions Citizens were asked if they had contact with City employee(s) by phone, in person, via email or online within the last 12 months. Although you may not have had any recent contact, we would like to know your impression of how City employees treat Palm Coast residents. Please rate City employees on each of the items below: Perception Question: 36% Responding

Custom Questions 64 % of the respondents had contact with City employee(s) by phone, in person, via email or online within the last 12 months. Thinking about your most recent contact, please rate City employee(s) on each off the items below: Reality Question: 29% 39% 28% 24% 84% 55% 40% 68% 64%

Next Steps Team recommendations for 2015 survey: q Press release in October 2015 q Social media push q Enhance text on survey envelope What’s Next?