1 INTERPERSONAL COMMUNICATION Kamal Pradhan NASC 12292021 Professional

1 INTERPERSONAL COMMUNICATION Kamal Pradhan / NASC 12/29/2021 Professional Course on Management and Development

Important facts about communication 2 If you dig very deeply into any problem you will get people. Most people problems are actually “communication problems” Everyone feels there is some kind of communication problem Everyone feel (s)he can communicate as well as or better than others; Everyone feels communication problem is due to others. Professional Course on Management & Development 12/29/2021

Communication Process 3 Communicator Intent Motive Expression Interpretation Impression Receiver Communication Skills 29 December 2021

Principles of interpersonal communication 4 Inescapable Irreversible Contextual Complicated Communication Skills 29 December 2021

Barriers to communication 5 Selective perception or perceptual blocks Semantics Pre- conceived notions Use of jargons Trust Incongruent Physical and environmental factors Communication Skills 29 December 2021

Verbal behavior Categories 6 - Proposing - Building - Supporting - Disagreeing - Seeking information - Giving information - Testing understanding - - Defending/ Attacking Summarizing Shutting out Blocking Bringing in Communication Skills 29 December 2021

7 Proposing : which puts forward a new concept, suggestion or course of section and plan. Building : extends a proposal which had been made by another person. Supporting : involves a conscious and direct declaration of support with another person or his concept. Disagreeing : involves a conscious and direct declaration of difference of opinion of another person’s concepts Communication Skills 29 December 2021

8 Defending / Attacking: attacks another person or defensively strengthens an individual’s own position. Blocking / Difficulty stating: block in the path of a proposal or concept without offering any alternative proposal. Testing Understanding: seeks to establish whether or not an earlier contribution has been understood. Communication Skills 29 December 2021

9 Summarizing: restates in a compact form, the content of previous discussions or considerations. Seeking Information: offers facts, opinions or clarification from another individual(s). Giving Information: offers facts, opinions or clarification to other individual(s). Shutting Out: excludes, or attempts to exclude, another group members. Communication Skills 29 December 2021

10 Bringing In: is a direct and positive attempt to involve another group member Summarizing is most useful to maintain clarity and prevent things being forgotten and overlooked. Seeking information usually leads to the giving information. Professional Course on Management & Development 12/29/2021

Behavior Consequences 11 Proposing is generally perceived as being a constructive behaviour and usually has the effect of stimulating reaction. Building is generally associated with team spirit and feeling of group satisfaction. Supporting has an encouraging effect. It is likely to increase participation Communication Skills 29 December 2021

12 A disagreement followed by an explanation will probably mean that the listener switches off after a disagreement and does not hear the explanation. The usual response to defending/attacking is another defending/attacking behaviour. It can lead to a defending attacking spiral. Professional Course on Management & Development 12/29/2021

Active Listening 13 To listen to a person without passing judgement on what has been said and to mirror back Some major listening problems are: Comparing oneself with the source Rehearsing what to say Mind reading of the speaker Filtering the message Proving oneself right Professional Course on Management & Development 12/29/2021