XPRIMM Insurance Report AGREGATED REGIONAL RESULTS COUNTRY RESULTS

XPRIMM Insurance Report AGREGATED REGIONAL RESULTS COUNTRY RESULTS TRENDS COMPANIES RANKINGS MAJOR GROUPS presents

Xprimm. com – your gateway to the East Country Statistics

CEE & Turkey 18 countries Albania Bosnia Bulgaria Croatia Czech Rep. Estonia Hungary Kosovo Territory Latvia Lithuania Macedonia (FYROM) Montenegro Poland Romania Serbia Slovakia Slovenia Turkey Russia & CIS 11 countries Russia Ukraine Belarus Rep. Moldova Kazakhstan Kyrgyzstan Tajikistan Turkmenistan Uzbekistan Armenia Azerbaijan

The CEE markets – 2010 results December 31 st, 2010 Gross Written Premium EUR 33. 1 billion Estonia 1. 3% other Serbia Lithuania Latvia 1. 17% 1. 62% 1. 36% 0. 8% Croatia Bulgaria 3. 78% 2. 22% Slovakia** 6. 24% Poland 40. 97% Slovenia 6. 33% Paid Claims EUR 19. 13 billion -2. 97% Romania 6% Hungary 9. 14% 2010/2009 7. 40% 2009/2008 -7. 63% 2008/2007 9. 31% Czech Republic 18. 80%

The CEE markets – the 3 years crisis history 2008 – Hungary & Estonia – first markets hit by the crisis – massive drop on the life lines (mainly single premium and Unit-Linked)

The CEE markets – the 3 years crisis history 1 H 2009 – the downward trend covered the entire region – life and motor lines = main factors of the fall - the very small markets – still in possitive territory

The CEE markets – the 3 years crisis history 2009 – 1 H 2010 – first signs of negative trend slowing down; first markets entering on the upward trail -againg, life segment is the driver factor

The CEE markets – the 3 years crisis history 2010 - The “motor” dependent markets - delayed recovery - Austerity measures are drying out the small markets’ growth potential

CEE 2010 – GWP evolution Country Albania Bosnia and Herzegovina Bulgaria Croatia Czech Republic Estonia Hungary Kosovo Latvia Lithuania Macedonia Montenegro Poland Romania Serbia Slovakia Slovenia CEE REGION Overall GWP 2010 2009 EUR m. 58. 74 178. 53 730. 60 1, 251. 76 6, 224. 27 425. 54 3, 024. 35 71. 20 270. 71 449. 46 105. 37 61. 92 13, 559. 33 1, 988. 89 537. 36 2, 066. 67 2, 094. 34 33, 099. 07 Note: For Bulgaria, all presented data are for January-November 2010 56. 58 173. 15 859. 74 1, 288. 05 5, 447. 22 366. 81 3, 050. 53 67. 80 317. 73 446. 60 101. 06 64. 22 11, 865. 08 2, 093. 25 559. 98 1, 985. 38 2, 074. 32 30, 817. 52 Change 10/09 % 3. 82 3. 11 NA -2. 82 14. 27 16. 01 -0. 86 5. 01 -14. 80 0. 64 4. 27 -3. 58 14. 28 -4. 99 -4. 04 4. 09 0. 97 7. 40 Regional market share 2010 2009 % % 0. 18 0. 54 2. 21 3. 78 18. 80 1. 29 9. 14 0. 22 0. 82 1. 36 0. 32 0. 19 40. 97 6. 01 1. 62 6. 24 6. 33 100. 00 0. 18 0. 56 2. 79 4. 18 17. 68 1. 19 9. 90 0. 22 1. 03 1. 45 0. 33 0. 21 38. 50 6. 79 1. 82 6. 44 6. 73 100. 00

CEE 2010 – property insurance Property insurance 5. 3% Country Albania Bosnia and Herz. Bulgaria Croatia Czech Republic Estonia Hungary Latvia Lithuania Macedonia Montenegro Poland Romania Serbia Slovakia Slovenia CEE REGION OVERALL PROPERTY INSURANCE GWP 2010 EUR m. 7. 63 20. 59 113. 82 181. 10 804. 13 62. 78 505. 51 42. 15 60. 44 20. 75 6. 95 1, 041. 62 251. 09 118. 97 225. 66 231. 49 3, 694. 67 2009 EUR m. 5. 91 20. 11 142. 10 186. 01 750. 46 58. 34 509. 97 45. 42 64. 47 19. 43 6. 41 859. 24 259. 24 126. 27 227. 41 228. 32 3, 509. 12 % in all GWP Change 10/09 12. 98 11. 53 15. 58 14. 47 12. 92 14. 75 16. 71 15. 57 13. 45 19. 70 11. 23 7. 68 12. 62 22. 14 10. 92 11. 05 11. 16 Note: for Bosnia and Herzegovina and Slovakia (2010) are estimations % 29. 08 2. 37 NA -2. 64 7. 15 7. 61 -0. 87 -7. 20 -6. 26 6. 79 8. 47 21. 23 -3. 14 -5. 78 -0. 77 1. 39 5. 29 Regional market share 2010 % 0. 21 0. 56 3. 08 4. 90 21. 76 1. 70 13. 68 1. 14 1. 64 0. 56 0. 19 28. 19 6. 80 3. 22 6. 11 6. 27 100. 00 2009 % 0. 17 0. 57 4. 05 5. 30 21. 39 1. 66 14. 53 1. 29 1. 84 0. 55 0. 18 24. 49 7. 39 3. 60 6. 48 6. 51 100. 00 Paid claims 2010 EUR m. 0. 97 NA 26. 59 91. 92 485. 40 28. 30 322. 67 18. 98 35. 19 7. 75 NA 760. 00 86. 41 44. 32 NA 135. 22 2, 043. 70 2009 EUR m. 0. 66 NA 20. 60 105. 79 377. 00 24. 84 193. 71 16. 31 35. 53 7. 51 NA 408. 60 75. 09 43. 70 66. 02 181. 14 1, 556. 50 Change 10/09 % 47. 67 NA NA -13. 11 28. 75 13. 92 66. 57 16. 39 -0. 97 3. 18 NA 86. 00 15. 06 1. 42 NA -25. 35 31. 30

CEE 2010 – Claims evolution Country GWP Change 10/09 % Overall paid claims 2010 2009 EUR m. Albania 3. 82 16. 42 Bosnia and Herzegovina 3. 11 NA Bulgaria NA 363. 81 Croatia -2. 82 594. 72 Czech Republic 14. 27 3, 299. 78 Estonia 16. 01 234. 49 Hungary -0. 86 2, 164. 31 Kosovo 5. 01 26. 60 Latvia -14. 80 157. 97 Lithuania 0. 64 270. 91 Macedonia 4. 27 48. 59 Montenegro -3. 58 NA Poland 14. 28 9, 204. 68 Romania -4. 99 1, 292. 02 Serbia -4. 04 220. 38 Slovakia 4. 09 NA Slovenia 0. 97 1, 242. 83 CEE REGION 7. 40 19, 137. 49 Note: For Bulgaria, all presented data are for January-November 2010 12. 53 NA 394. 40 653. 42 2, 861. 18 205. 34 1, 928. 18 18. 80 218. 94 306. 99 48. 42 NA 9, 283. 46 1, 282. 78 234. 68 1, 034. 12 1, 239. 93 19, 723. 17 Claims Change 10/09 % 31. 05 NA NA -8. 98 15. 33 14. 19 12. 25 41. 49 -27. 85 -11. 75 0. 34 NA -0. 85 0. 72 -6. 09 NA 0. 23 -2. 97

CEE 2010 – life insurance Life insurance 12. 6% 40. 00 36. 73 35. 00 30. 00 25. 85 25. 00 20. 00 17. 93 16. 61 15. 00 17. 21 10. 00 12. 61 12. 41 11. 53 7. 86 6. 62 4. 81 5. 00 3. 67 9. 47 3. 88 3. 04 AL (5. 00) Bi. H HR (2. 31) CZ EE HU LV LT MK MN PL RO SRB SK SI CEE

CEE 2010 – weight of life insurance in countries portfolios Albania Bosnia and Herzegovina Bulgaria Croatia Czech Republic Estonia Hungary Latvia Lithuania Macedonia Montenegro Poland Romania Serbia Slovakia Slovenia CEE REGION 10. 41 18. 78 15. 04 26. 59 46. 00 42. 87 53. 18 17. 25 34. 77 5. 47 13. 53 58. 02 19. 54 16. 55 54. 50 31. 32 46. 77 % % % % %

CEE 2010 – motor insurance Motor insurance 0. 14% AL Bi. H BG HR CZ EE HU LV LT MK MN PL 20. 00 15. 00 10. 00 5. 00 0. 00 -5. 00 -10. 00 -15. 00 -20. 00 -25. 00 -30. 00 AUTO CASCO RCA RO SRB SK SI

Turkey All insurance lines on positive trend Business line TOTAL MARKET TOTAL LIFE TOTAL NON-LIFE Accident Health Marine Overall property insurance Fire and allied perils Damages to property Overall motor insurance Motor Hull MTPL GTPL Other non-life insurance NOMINAL 2010 GWP 2009 GWP EVOLUTION (%) EUR m. % 6, 842. 19 5, 776. 16 18. 46 1, 056. 30 846. 40 24. 80 5, 785. 90 4, 929. 75 17. 37 289. 77 251. 02 15. 44 825. 90 657. 31 25. 65 144. 62 121. 41 19. 12 1, 439. 72 1, 328. 42 8. 38 958. 75 894. 32 7. 20 480. 97 434. 10 10. 80 2, 741. 67 2, 285. 52 19. 96 1, 509. 23 1, 240. 72 21. 64 1, 232. 44 1, 044. 80 17. 96 158. 65 117. 02 35. 58 185. 56 169. 06 9. 76 Market portfolio: Life ins. : 15% Non-life: 85% • Motor: 40% • Property: 21% • Health: 12% • Other: 11%

The CIS markets – 2010 results December 31 st, 2010 Population 132. 9 million Uzbekistan. Armenia 0. 5% 2. 2% Azerbaidjan 4. 1 % Belarus 9. 3% Ukraine 59. 0% Gross Written Premium EUR 3. 6 billion Kazakhstan 21. 7 % 2010/2009 20. 8% Kyrgyzstan 0. 2% Turkmenista n 1. 1% Moldova 1. 5% Tajikistan 0. 4% Paid Claims EUR 861 million

The Russia & CIS markets – 2010 results December 31 st, 2010 Belarus 1. 1% Other 7 countries 1. 2% Kazakhstan 2. 7% Ukraine 7. 3 % Population 274. 1 billion Gross Written Premium EUR 29. 4 billion 2010/2009 15. 3% Russia 87. 7% Paid Claims EUR 19. 9 billion

Russia & CIS 2010 – GWP evolution Nr. Country 1 Armenia 2 Azerbaidjan 3 Belarus 4 Kazakhstan 5 Kyrgyzstan 6 Moldova 7 Tajikistan 8 Turkmenistan 9 Ukraine 10 Uzbekistan TOTAL CIS 11 Russia TOTAL CIS & RUSSIA REGION GWP 2010 GWP 2009 GWP CHANGE 10/09 EUR m. % 17. 16 147. 34 337. 09 786. 24 8. 61 55. 78 16. 00 39. 63 2, 137. 49 79. 2 3, 624. 5 13. 08 142. 02 271. 60 622. 42 7. 53 52. 38 9. 0 34. 43 1, 781. 83 66. 0 3, 000. 3 25, 812. 30 29, 436. 8 22, 540. 70 25, 541. 0 31. 1 3. 7 24. 1 26. 3 14. 3 6. 5 77. 8 15. 1 20. 0 20. 8 14. 5 15. 3 Positive aggregate results in all CIS countries

Russia & CIS 2010 – Ins. Density Development perspectives 200. 0 182. 8 180. 0 EUR/capita 160. 0 140. 0 120. 0 100. 0 80. 0 49. 1 60. 0 46. 6 35. 1 40. 0 17. 1 20. 0 15. 5 6. 6 5. 5 2. 9 2. 2 1. 6 Ky r gy z st an n st a jik i Ta an Uz be kis t ia en m Ar km en ist an va Tu r ol do id ba er Az M ja n us la r Be in e Uk ra n ta hs ak Ka z Ru ss ia -

XPRIMM Insurance Report Project Coordinator Daniela GHEŢU Editorial Director daniela. ghetu@mxp. ro Coordinating Editor Vlad BOLDIJAR vlad. boldijar@mxp. ro Senior Editors Oleg DORONCEANU Olesea SERGHIESCU Consultant Andreea STATE

Piaţa de asigurări 20 de ani de existenţă Asigurăm Viitorul Împreună Tendinţe de Dezvoltare şi Protecţie a Societăţii