Welcome to the National Quality Center The Quality

Welcome to the National Quality Center The Quality Academy Tutorial 1

Learning Objectives: You Will Learn About… • • • 2 Learning Objectives Who we are How NQC shares quality improvement information How NQC leads training on quality improvement How NQC provides consultative services How you can request assistance from NQC

Tips for Viewing This Presentation Read along with the narrator Skip to other slides in the presentation Search for keywords in the presentation Review current slide Play, rewind and fast forward 3 Tips for Viewing View full screen

Pop Quiz How many written materials related to improving the quality of HIV care has the National Quality Center (NQC) shared at conferences? 4 Pop Quiz A) 5, 000 written materials B) 10, 000 written materials C) 30, 000 written materials D) 40, 000 written materials Submit

Pop Quiz How many people have participated in quality related NQC workshops? A) 500 C) 1, 500 B) 4, 000 D) 6, 000 Submit 5 Pop Quiz

Pop Quiz How many grantees have requested on-site consultation from NQC? A) 15 - 20 B) 21 - 34 C) 35 - 49 D) 50 plus Submit 6 Pop Quiz

? Why a National Quality Center? What has been missing is: • a national quality improvement resource for all grantees • a catalyst for knowledge sharing among grantees for our collective improvement 7 The National Quality Center

The National Quality Center Can Help! Grantees want: • Technical assistance • Experienced consultants • Creative approaches to training • Facilitated discussion between grantees • A well-designed website • Quality indicators • Quality improvement tools 8 The National Quality Center

Our Mission “The National Quality Center, in conjunction with HRSA HIV/AIDS Bureau, provides nocost, state-of the-art technical assistance for all Ryan White Program grantees to improve the quality of HIV care nationwide. ” 9 The National Quality Center

10 The National Quality Center

Who Supports Us? HAB Funded NQC New York State Department of Health AIDS Institute Programs include: • New York State Quality of Care Program • National HIVQUAL Project • Publication of quality improvement materials 11 The National Quality Center

Who Partners With Us? • Institute for Healthcare Improvement • Academy for Educational Development • A pool of seasoned consultants 12 The National Quality Center

Who’s on Our Staff? • • • 13 Bruce D. Agins, MD, MPH, Medical Director Clemens Steinbock, MBA, Project Director Kevin F. Garrett, LMSW, Senior Manager Meera Vohra, MPH, TA Manager Ayndrea Greenfield, Project Administrator The National Quality Center

What We Have Accomplished Since 2005 • Conducted over 50 on-site TA consultations • Launched the Quality Academy, the first online quality improvement training resource for HIV care • Developed the Training of Trainers Program (TOT) to expand the pool of quality improvement trainers • Almost 300 individuals trained in the TOT • Over 4, 300 individuals trained by TOT graduates • Since 2007, conducted monthly TA calls that have had thousands of participants 14

What We Have Accomplished Since 2005 • Authored numerous publications around quality improvement and consumer involvement • Completed two collaboratives with Part B participants • Led the Quality Track at the HAB sponsored 2006 and 2008 All Grantee Meeting • Started 2 new collaboratives • Cross Part Collaborative for grantees in selected states • TGA Collaborative to assist new TGAs in quality improvement activities 15

What We Have Accomplished Since 2005 • Initiated the Quality Link Program that connects grantees with their peers for collaborative learning opportunities • Disseminated about 40, 000 materials through various venues • Attended key HIV and healthcare conferences around the country 16

How NQC Shares Quality Improvement Related Resources… • NQC website at National. Quality. Center. org: disseminating a broad range of quality improvement resources • Peer learning among grantees: sharing best practices and linking grantees with similar needs • NQC listserv: exploring quality-related topics • Exhibits: promoting quality improvement at major HIV conferences • Print resources: direct mailing of quality improvementrelated publications • Continuously developing additional publications: delivering new quality improvement tools 17 NQC Information Sharing

Visit our Website: National. Quality. Center. org Over 180 quality resources, applicable to all Parts: • HIV indicators • Best practices • Tools/resources • Literature • FAQ 18 NQC Information Sharing

Sample Quality Improvement Tools Learn more about quality improvement resources in Tutorial 4: 19 NQC Information Sharing

Test Question Can you download HIVspecific indicators and their exact definitions off the NQC website? 20 Test Question A) Yes B) No Submit

Test Question Does the NQC provide a forum for sharing ideas and experiences with peers? A) Yes B) No Submit 21 Test Question

Test Question What can you do if you have a great quality tool that you don’t see on the website? A) Nothing, keep it to yourself B) Upload it to the NQC website Submit 22 Test Question

Test Question You represent a Part C program with a well-developed quality infrastructure and have experience with many QI projects. Because of this, there’s no reason for you to participate in the NQC’s information-sharing activities. 23 Test Question A) True B) False Submit

You Can Get Involved…. Your organization can be involved in informationsharing in many ways: • Join our peer learning program • Join the listserv • Share your best practices via the NQC website • Download a QI publication 24 NQC Information Sharing

Training Opportunities Workshops Conference Calls Training Options: Online Training • Short to the point • Intense & detailed • Easily accessible 25 NQC Quality Training - of - Trainers

Where We’ve Held Workshops (as of June 2006) 26 NQC Quality Training

Resources for Training • To start learning about NQC’s Quality Academy, click here • To view information about the latest NQC workshops, click here • To learn more about Technical Assistance Calls, click here • To download the recordings of past national Technical Assistance Calls, click here 27 NQC Quality Training

Test Question I attended an NQC workshop and would like to bring what I learned there back to my HIV program. What NQC training resources would help me to promote quality to my colleagues? A) Participation in an expert-led conference call B) Publications about the importance of quality C) NQC's Train-the-Trainer program D) All of the above 28 Test Question

Consulting NQC consultants provide intensive on-site technical assistance to help you: 29 NQC Consulting

Our Consultants’ Skills Include: • • 30 Experience with quality improvement HIV/AIDS Bureau’s quality mandates Knowledge of HIV barriers Knowledge of diverse populations NQC Consulting

NQC Consultations Are: • Individualized • Short-term (3 -8 months) • Targeted to specific quality improvement objectives 31 NQC Consulting

How to Request On-Site TA from NQC: NQC website 32 NQC Consulting 212 -417 -4730 HAB Project Officer

Map of Technical Assistance Requests 33 NQC Consulting

Three Steps to Receive Technical Assistance by NQC: • Step 1: Make a request • Step 2: NQC and HAB review the request • Step 3: Technical assistance consultation begins 34 NQC Consulting

Step 1: Make a Request Ryan White Program grantee decides to seek TA Grantee sends Technical Assistance Request Form to NQC The Technical Assistance Request Form is downloadable on the NQC website. 35 NQC Consulting

Step 2: NQC and HAB Review the Request Conference call to determine technical assistance objectives 36 NQC Consulting NQC and HAB review TA request

Step 3: Technical Assistance Begins NQC assigns a consultant 37 NQC Consulting Initial conference call with consultant and NQC staff Consultant begins work with grantee

Test Question A) Part A B) Part B Which Ryan White Program Part qualifies for technical assistance from the NQC? C) Part C D) Part D E) Part F AETC F) All of the above Submit 38 Test Question

Test Question Can any grantee receive quality improvement publications and/or participate in quality workshops sponsored by the NQC? 39 Test Question A) Yes B) No Submit

Test Question Can a sub grantee of a Part A or Part B program request onsite technical assistance from NQC? 40 Test Question A) Yes B) No Submit

Test Question Correct - Click anywhere to continue Incorrect - Click anywhere to continue Which of the following requests is most qualified for technical assistance from the NQC? A) We have had a lot of staff turnover and need funding to hire new employees. B) We want help reviewing and assessing our quality management plan as well as recommendations for improvement. C) We want to start keeping electronic medical records and need help setting up the computer systems. D) All of the above. Yourcorrect The answer: answer is: Submit 41 Test Question You answ You must a befor You did not a co

Test Question Correct - Click anywhere to continue I already receive on-site technical assistance from the National HIVQUAL Project. Can I receive on-site technical assistance from the NQC at the same time? The. Your correct answer: answer did the notis: answer this question You must. You answer question You answered this correctly! completely before continuing 42 Test Question Incorrect - Click anywhere to continue A) Yes B) No Submit

tra N l o, no N t ve o, r no y m ta u t a ch ll tle eu lit N , a es Y Y es , a lo t Please Rate This Tutorial By Indicating How Your Response To The Following Statements. Was this Tutorial helpful to you? Did this Tutorial meet your expectations and goals? Was the Tutorial clearly organized and easy to use? Would you recommend this Tutorial to colleagues of yours? Submit 43 Evaluation

Related Tutorials • To learn more about quality improvement resources, study Tutorial 4 • To learn more about the Ryan White Program and its quality mandates, study Tutorial 3 44 Related Tutorials

The Quality Academy For further information, contact: National Quality Center New York State Dept. of Health 90 Church Street, 13 th floor New York, NY 10007 -2919 Work: 212. 417. 4730 Fax: 212. 417. 4684 Email: Info@National. Quality. Center. org Or visit us online at www. National. Quality. Center. org 45 In Closing