TM Emp Finesse Overview A Deep Dive to

TM Emp. Finesse Overview A Deep Dive to Emp. Finesse. TM Product Line

The Context

Top Trends Analyst POV 3

Happening Areas Analyst POV Immersive Experience Things in Enterprise Business • Paradigm shift in brand visualization using AR and VR • Will be used for emotional engagement with workforce • Major applications in manufacturing and maintenance forecasted – Industry 4. 0 • • • Learning & Wisdom Management Things will drive digital transformation initiatives across the enterprise Companies become more confident in IOT security IOT no longer be a standalone technology LP-WAN solution will create new horizon in enterprise thing world IOT will raise new Business Benefits in enterprises • VR / AR coming to play in a big way in Learning & KM • Trend towards cognitive learning and tacit knowledge • Collaboration with security / legal with a diversity of devices, collaboration channels and leveraging of IOT • Managing Nomadic Workforce References Digital Connectivism https: //goo. gl/b. Qgp. Qk https: //goo. gl/9 Nyd. T 1 https: //goo. gl/bu. Uqt. R https: //goo. gl/KPNji. C https: //goo. gl/PXj. Xa 3 https: //goo. gl/q. Ha. Nw 2 https: //goo. gl/GXEc 7 f https: //goo. gl/Dr. Gh. CA • Focus on sensor-based data and creating analytically rich data sets • Fleet management in transportation, security and surveillance applications in government, inventory and warehouse management applications in will be the hottest areas for IOT growth 4

Market Size Analyst POV 5

Key Challenges in Digital Enterprise q Poor Experience reduces Digital Adoption q Valuable time of Senior workforce spent in routine work q Slow GTM and low Productivity q High expenditure in post shipment defect fixing q Huge loss in Organizational Wisdom in form of Tacit Information q Difficult cross skilling or new process / technology learning owing to poor learning efficiency q Insufficient networking resulting in duplication of effort q Considerable rework due to human errors or 'decision fatigue' 6

The Product Core Concept

Philosophy Emp. Finesse Infinite Experience delivery to Enterprises Emp. Finesse is a bouquet of offerings for the Enterprise and its workforce, enabling internal Transformation through smart delivery of Experience and Synergy under flexible, yet robust, Governance with help from Fundamental Transformational Services. • • • Poor Experience reduces Digital App Adoption Valuable time of Senior workforce spent in routine work rather than strategy and innovation Slow GTM and low Productivity High expenditure in post shipment defect fixing Huge loss in Organizational Wisdom in form of Tacit Information Difficult cross skilling or new process / technology learning owing to poor learning efficiency Insufficient networking resulting duplication of effort Considerable rework due to human skill dependency CHRO CTO CIO CKO Target Drivers Strategic • • Target Key Stakeholders Tactical Target Pain Areas 8 • • • Open Work Culture Stimulating Innovation Enriching Organizational Memory Workforce Empowerment Controlled Turnover Elevated Productivity Network of Excellence Task Execution Simplification Rationalization of Decisions Improved Precision in Execution Consumer-like Experience

Key Features q Availability as Location agnostic, Device agnostic, Time agnostic highly configurable and customizable scalable interface, service or app q Workforce Experience and Synergy driven Design across functionalities considering diverse stakeholder types like employee, vendor, partner, agents and even some designated consumers as part of extended Workforce q Enablement of Transformation Journey through Ultimate Digitalization leveraging advanced discovery, collaboration, content management, device orientation and cognitive techniques q Supreme Control of Power Users reducing dependency on technical force drastically in turn increasing Execution Velocity considerably q Being Technology Agnostic Suite, ready to mingle with Enterprise Technology Culture and eventually making Implementation and Maintenance of entire ecosystem more Productive 9

Construct 10

Component Deep Dive Experience With the consumerization of enterprise, Experience is the most important factor to transform organizational ecosystem. Automation, in-built System Intelligence, Digitalization are key factors for enhanced experience. Emp. Finesse offers such next generation enterprise experience through Work Partnership, Avatar Simulation, Wisdom ecosystem modernization, Smart Learning, Intelligent Information Distribution etc. Nudge Work Partnership Workforce-Machine Partnership to execute various actions in the enterprise as assistant, advisor or actor through guided automation • Assistant level Partnership [Regular Task Automation, Occasional Task Automation e. g. Onboarding] • Advisor Level Partnership [FAQ, Notification, Recommendation, Proactive Suggestion e. g. Popup Help Desk] • Actor Level Partnership [Predictive Problem Management] Enterprise Avatar Digital Simulation of any enterprise objects to take actions and decisions towards planning, designing and troubleshooting • Digital Modelling [Model Formation, Model Validation, Behaviour Mapping] • Digital Threading [Transaction Placeholder Management, Digital Fabric or Sensor Tagging, Cognitive Sensing, Data & Information Flow, Transaction Logging] • Digital Analysis [Impact Measurement, Analysis Charts, Traceability, Recurrence Measurement, System Recommendations, Manual Recommendations, Reports] 11

Component Deep Dive Experience With the consumerization of enterprise, Experience is the most important factor to transform organizational ecosystem. Automation, in-built System Intelligence, Digitalization are key factors for enhanced experience. Emp. Finesse offers such next generation enterprise experience through Work Partnership, Avatar Simulation, Wisdom ecosystem modernization, Smart Learning, Intelligent Information Distribution etc. Galatea Smart Learning Transformational Learning Mechanisms to make enterprise learning ecosystem more effective in skill development & adoption • Atomic Learning [Interactive Media, Post Learn Task Simulator and Quizzer, Tips Publisher, Add-On Designer] • Immersive Learning [Mixed Reality Designer and Simulator] • Digital Café [SME Connect, Direct Learning, Advanced Messengers, On-Sport Rewards, Champion cross-pollination, Technological Socialization, Unlocking Skill or Wisdom spare parts] Wisdom Modernization of Enterprise Wisdom Management with greater focus on Tacit Wisdom, Analytics guided Wisdom and fostering of Innovation within enterprise • Enterprise Wisdom Management Strategy • Wisdom Accelerators [Tacit Codifier, Wisdom Model Creator, Idea Jam, Actionable Insights, Genius Bar, Voluntary App, Treasure Hunt, Lexicon] Smart Information Services Factory Model for Content and Information Processing handling information management, orchestration and movements • Content Disposition Framework • Idea Crowdsourcing • Information Summarization • Content Movement to Cloud • Workforce Empowerment Toolset [Influence Meter, Consensus driven Decision, Enterprise Flipboard] 12

Component Deep Dive Synergy Improvement in Workforce Synergy is directly proportional with Enterprise Productivity. Increasing the effectiveness of professional networking, making the business processes smarter and engaging devices & sensors to make the environment more intelligent are few steps to improve the synergy. Sympatico Enterprise Networking Multi-variant Networking like human-human, human-device, device-device, human-content, device-infrastructure etc. to improve overall productivity • Collaboration & Social [Strategic and Operational] • Culture of Community [COE, COP, COI etc. ] and Community Championship • Digital Mesh [People-People, People-Device, Device-Device, People-Enterprise, Device-Enterprise, Sensor-Enterprise] • Collective Content - Crowdsourcing of Information and Ideas and Voice of Employee • Networking Utilities [Social Networking Analyzer, Professional Mapper, Workforce Networking App, AI driven feedback collection, Virtual Collaboration Hub, Gamification Enablers, Enterprise Flipboard, Academy Hub, Well Being Tools, Workforce Emotion / Influence / Sentiment tracking, Survey Fatigue Monitor etc. ] Intelligent Business System Injection of Machine Intelligence in enterprise business systems and processes to improve precision and accuracy of all actions • Smart Enterprise Framework and COE as a Service • Intelligent Reusable Business Utilities [Neural Prediction Service, Biometric Security Interface, Immersive Reality Interface, Dynamic Recipe Provider, Rule Engine] Enterprise Things Application of Hard and Soft Sensors across enterprise to utilize data feed towards better preparedness & resolutions for incidents • Things Tracking [Machine, Device, Sensor, Soft Things] • Things Parameter Management [Location, Photo, Temperature, Touch, Light, Machine Data] • Things Measurement [Identity, Presence, Context, Relationship, Activity, Big Data] 13

Fundamentals Component Deep Dive Fundamentals include some critical functions and features which are inevitable part of transforming Digital Enterprise. Next Generation Search, Contextualization and Syndication of contents, Real time Intelligence and Predictive Insights are some of those critical elements. Smart Find-ability • • • Cognitive Search Optimization Multi-Channel, Multi-Source, Multi-Destination Search Big Data and Sentiment Guided Search Real time Personalization on Search Result Next Generation Search Utilities [Custom Crawler, Cross Domain Cluster, Geo-Location integration, Non-Textual search, Encrypted search] Real Time Intelligence • • • Dynamic Brain creation and Brain Management Computer Vision and Object Matching Neural Predictive Modelling AI driven Trending and ML guided Projection Behaviour and Usage Trend Tracking Emotion Tracking Factory Resources • • Persona Factory Context Factory Brain Factory Recipe Factory Connection & Syndication • • Cross boundary Orchestration Cross domain and Cross platform Recipes Recipe and Cartridge Pool Micro-Recipe Management & Utilization Insights & Prediction • • • 14 Semantic Analytics Service Integration Big Data Service Integration Interaction Analytics [Social Norming, Top Influence Tracking, High Value Grouping]

Core Platform Component Deep Dive Core Platform is the heart Emp. Finesse platform which hosts a scalable, flexible and portable ecosystem of conversation, brain and integration. This tier of the platform enables the technology agnostic nature of platform accepting any brain type, conversation agent type, supported channels, interaction modes, integration agent type etc. Brain Ecosystem • • • Any Brain Platform Multi-Brain Architecture • Master-Slave Model • Service Bus driven Model • Parallel Async Model 3 -Step Brain Design • Use case to Tech Base Map • App wise Use case distribution within Tech Base • Intent - Entity - Key Phrase etc. design within App Independent Score Engine Rule based Score Controller Brain Types – Query, Search, Action, Push and Dialog Various functional features – Feedback, Learn and Relearn, Personalization, Data Classification etc. Various non-functional features – Caching, Security, Audit & Monitoring etc. Admin UX for Power Users to manage and provision from web UI 15 Conversation Ecosystem • • • Any BOT Platform Multi-BOT Architecture Multi-Channel – Web, S 4 B, Slack, Skype, FB Messenger, Cortana, MS Teams Multi-Lingual – Auto-detected and Resource based Multi-Interaction mode – Textual, Voice Custom Branding Integration Ecosystem • • • Any Orchestration Platform Recipe Formation – Static and Dynamic Cartridges – Connections, Actions, Sequence Intent to Recipe Mapping Custom Adapter using Web Hooks Backend integration though API Gateway

The Product Wider Perspectives

Reference Architecture 17 High Level

Reference Architecture 18 Low Level

Technology Perspective 19 High Level

Technology Perspective 20 Low Level

The Product Sales Dynamics

Engagement Approach Customization Customer Enterprise Architecture Preparation Stage Design & Prototype Compliance Assessment Output [if Advisory done] Security Extension Programming Iteration Plan Standards i at r e It Release Architecture Implementation io Pilot Support Micro-Advisory [Optional] Ite ra t Due Diligence ns s p v. O De Component Map QA s on Execution Stage Release Plan Emp. Finesse. TM Components 22 Release Scripting Business Release Technical Release

Deployment Models Deployment Plans Emp. Finesse. TM Core Emp. Finesse. TM Extended Core Emp. Finesse. TM Content Emp. Finesse. TM Auto Emp. Finesse. TM Synergy Emp. Finesse. TM All Core Platform Emp. Finesse. TM Core Emp. Finesse. TM Extended Core Emp. Finesse. TM Content Fundamentals Smart Learning Work Partnership Enterprise Networking Emp. Finesse. TM Auto Enterprise Avatar Intelligent Business Systems Emp. Finesse. TM Synergy Wisdom Modernization Smart Info Services Service Plans [applies to all Deployment Plans] Enterprise Things Gold Silver 23 Platinum

Usage Dynamics How to use Emp. Finesse. TM Usage Value from Emp. Finesse. TM Strategic Values • Available as a platform offering bunch of services • All top layer services are optional and can be made available based on customer need • All components are service / app based and configurable by Power Users through web console • Customizations possible based on customer need • Fundamentals and Governance services are exposed through top layer only • • • Open Work Culture Stimulating Innovation Enriching Organizational Memory Workforce Empowerment Controlled Turnover Elevated Productivity Tactical Values • • • 24 Networks of Excellence Task Execution Simplification Rationalization of Decisions Movement towards Consumercentric Experiences Improved Precision in Execution

Value Delivery q Provides Extraordinary Experience to Business through Digital Connectivism q Provides Multi-Dimensional Synergy seamlessly derived from People, Content, Data and Devices q Delivers assured increase in Ambient Knowledge through Interconnection of Humans and the Digitalized Workplace q Contributes significantly in Productivity correction and improvement by introducing Machine Guidance and Automation q Makes Digital Components available Immediately Anytime Anywhere as part of Enterprise Factory ensuring use of best practices and proven dataset for effective use in enterprise q Offers robust Governance guidance to control Digital Dementia 25

Differentiators Business Differentiators Operational & Technical Differentiators q Providing Experience to Business through Digital Connectivism q An one-stop Suite for all smart needs of Digital Enterprise q Providing Synergy derived from People, Content, Data and Devices q No Technology bar through Technology Agnostic approach of Core Platform q Robust Governance guidance to control Digital Dementia q q Assured increase in Ambient Knowledge through Interconnection of humans and the Digitalized Workplace High degree of Configurability and Customizability of Components and Services q High Flexibility of Deployment through pre-defined Models 26

Enterprise Wisdom Management and the Digital Café will be the key offerings of Emp. Finesse that will address skill management and learning for enterprises. CIO’s will benefit by getting a 360 degree of the workforce, skills, mapping and gaps. Digital Transformation and Innovation 2 Emp. Finesse offers solutions to enable digital transformation and Innovation. Enterprise avatars for problem solving, Work partnership for automation, Wisdom Modernization and Smart Information Services will enable learning and Idea Crowdsourcing allowing CIO’s to address these needs. 1 • 2 • Emp. Finesse has a rich set of offerings aligned to these CTO needs: - Workforce tools included in Smart Information Services - Enterprise Networking as part of Synergy Offering - Fundamental services around collaboration and find-ability Tooling in the Increasingly Diverse tech. landscape 4 - Fundamental capabilities around connection and syndication would need to be leveraged - Work Partnership offered as part of nudge will automate and guide tasks for the workforce irrespective of platform spread - Emp. Finesse. TM’s core Governance services will provide the over-arching rigor and oversight https: //www. cio. co. uk/cio-career/cio-challenges-for-2017 -3652082/ https: //tayganpoint. com/5 -big-challenges-facing-cios-and-it-leaders-in-2017/ and https: //www. gartner. com/imagesrv/cio/pdf/cio_agenda_insights_2016. pdf 3 https: //www. forbes. com/sites/theyec/2015/08/28/what-makes-a-good-cto-great-8 -qualities-to-hire-for/#65 bbcb 724 b 03 4 https: //www. techrepublic. com/article/5 -decisions-a-cto-needs-to-make-on-day-one/ • • Communication, Networking and Collaboration 3 27 CHRO Nurturing Relevant Skills 1 CTO CIO Sample Use Cases for CIO, CTO & CHRO Talent management and retention Emp. Finesse offerings like Workforce Networking and Insights and Prediction would enable the CHRO to nurture talent. Typical areas include: - Collaboration and community enablement - Tapping innovation with crowdsourcing linked with compensation and benefits - Drive richer experience for mundane activities with gamification Learning and Wisdom Modernization Emp. Finesse has capabilities that support these initiatives. - Galatea - Wisdom Modernization and Learning Café provide differentiated experiences - Fundamental capabilities around realtime intelligence, persona driven contextual services and smart findability will enable employees to find the right information easily

Sample Use Cases for Prime Tracks C. FAQ Anytime anywhere available conversational agent offering answers to Frequently Asked Questions based on natural language inputs from users. Digitally simulating individual profiles with physical traits and trying out various combinations of resourcing to build the pyramid which helps enterprise to keep its structure in shape and also helps workforce to meet their aspirations within enterprise. C. Digital Café, an one stop Learning Station [Continued] Effective Learning requires an ambience which is ideally available in a closed room but in large enterprises having such ambience for every worker might be a challenge which can be overcome if a Digital Café is in action where one can get / access to any and every resource required for perfect Learning in a virtual ambience including access to real or virtual SMEs on real time. Adoption is high because active gaming as media of Learning. A. Improving Learning Effectiveness D. Proactive Problem Resolution e. g. Clinical Trial Data Discrepancy Root Cause of Clinical Trial Data Discrepancy identified by implicit analysis of Trial data and rectification before next cycle as Actor like Partnership. B. Enterprise Pyramid Planning In transforming enterprise, collaboration and conference ambience is a definite change which often face adoption issues. An early, even before the construction or setup in place, training / learning using immersive method (mixed reality) would help by letting users interact with present and future time simultaneously. Introducing micro-learning concepts through interactive features like interactive media or post learn interactive quiz effectiveness would be improved. Learner would be able to 28 A. Auto KB Creation from Service Desk Wisdom Modernization As Advisor level Partner, system can recommend, in a proactive way, Rewards and Recognition to designated employees who satisfy R&R criteria. Product line finds issue which require Design Change. Resolution options identified and applied to Digitally simulated twins of the Product which ensures choice of right option leading to savings in cost and effort Smart Learning B. R&R Recommendation B. New Digital Ambience Readiness A. Virtual Impact Analysis of Design Change Enterprise Avatar Onboarding involves a series of many stereotypic acts like ID & Email creation, seat allocation, access to basic systems, device allocation etc. which would be automated to get rid of dependency on human. This is part of Assistant level Partnership. Smart Learning Work Partnership A. Employee Onboarding Utilizing Text mining, NLP and analytics on chat, emails and unstructured data to create auto knowledge base on all interactions of service desk agents and executives. Extracted knowledge is automatically qualified and categorized based on generated insight and included in existing KM / KEDB. B. Tacit Codification for informal Interactions Recording and processing of all interactions are enabled for in-house Executives / Field force / Customer Facing workforce to capture informal wisdom and convert to explicit text mining and analytics on written communication over chat, SMS, BOT’s etc. NLP and voice processing on verbal communication (calls/ conversation) is done. Finally captured content is qualified and categorized based on generated insight and update in existing KM stores

Sample Use Cases involving multiple Tracks Emerging Practice Generator Voice of Employee Generator Self Service Flow Connector An intelligent Digital Agent that can analyse project implementation and delivery and operates at two levels – A. Governance Guide – Analyses the project across different levels – objective, approach, tools, technology and provides best practices across these aspects B. Emerging Trend Generator – Provides guidance on future and emerging trends and how they can be leveraged in the project under analysis i. Knowledge and Wisdom Management – Will provide approach to implement tacit knowledge codification and prevent knowledge leak ii. Software and Application Development – Will provide guidance on right Dev. Ops approaches, emerging frameworks and future-facing capabilities to incorporate iii. Learning management and Training – Will provide suggestions on making the experience more interactive (Virtual assistants powered with AI) and immersive (VR / AR) iv. Workforce Productivity – Will provide options to complete transactional activities with less clicks /intuitively suggesting emerging practices of creating Enterprise Avatars to target apps /tasks to employees, leveraging assistant, advisor, actor (including usage of AI powered virtual assistants) to complete BAU actions An interactive plug-in that gauges the mood of the employee and offers quick resolution on detection of negative vibes – Provides interactive interface to business users to connect workflows / business applications without the need for IT A. Workforce Productivity – Provides a quick popup with 1 -2 questions at the end of any transactional activity / interaction. Negative responses are guided to Learning Café or to assistant, advisor, actor (using AI powered virtual assistants) to provide specific solutions B. Collaboration – A central capability of included in all collaboration applications / portals of the enterprise replacing traditional polls and surveys i. Negative experience will be led to Gamification initiatives that will try to make the experience interactive and outcome-based ii. Additional avenues to redress will be tied to Learning Café or to assistant, advisor, actor (using AI powered virtual assistants) to provide specific solutions A. Leave Usage with Payroll B. Travel Planning with Leaves C. Project Management / Project Revenue scenario analysis with CAPEX and OPEX systems D. Project Management / Project Revenue scenario analysis with resource travels E. Asset Requisition and Management with Budgeting 29

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