Ship Serv Tomorrows ship supply solutions delivered today

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Ship. Serv Tomorrow’s ship supply solutions delivered today by the most knowledgeable and experienced

Ship. Serv Tomorrow’s ship supply solutions delivered today by the most knowledgeable and experienced team The e-Commerce ladder Trade. Net Conference 18. June 2004 Ship. Serv Trade. Net The largest and fastest growing multiple buyer and supplier trading network Copyright © 2004 All Rights Reserved Ship. Serv Ltd

The e-Commerce ladder • Entering the e-Commerce playing field • Many good reasons for

The e-Commerce ladder • Entering the e-Commerce playing field • Many good reasons for suppliers to utilize e-Commerce • The two primary dimensions of e-Commerce • Climbing the ladder • Integration – presentation of Navision Ship Supplier • Key points 02/10/2020 Copyright © 2004 All Rights Reserved Ship. Serv Ltd – Holland House 1 -4 Bury Street London EC 3 A 5 AE UK - Tel +44 20 7283 3966 - Fax +44 20 7204 2444 – Trade. Net 56403 2

Suppliers: Choose which door to take Make life easier for your customers 02/10/2020 Do

Suppliers: Choose which door to take Make life easier for your customers 02/10/2020 Do not make life easier for your customers Copyright © 2004 All Rights Reserved Ship. Serv Ltd – Holland House 1 -4 Bury Street London EC 3 A 5 AE UK - Tel +44 20 7283 3966 - Fax +44 20 7204 2444 – Trade. Net 56403 3

Suppliers: Choose which door to take Make life easier for your customers Do not

Suppliers: Choose which door to take Make life easier for your customers Do not make life easier for your customers The e-Commerce Playing Field 02/10/2020 Copyright © 2004 All Rights Reserved Ship. Serv Ltd – Holland House 1 -4 Bury Street London EC 3 A 5 AE UK - Tel +44 20 7283 3966 - Fax +44 20 7204 2444 – Trade. Net 56403 4

Suppliers utilize e-Commerce for many reasons Marketing reasons • grow revenues • • Operational

Suppliers utilize e-Commerce for many reasons Marketing reasons • grow revenues • • Operational reasons • • efficiency • • reduce costs • • 02/10/2020 Customer service Show prospective/existing clients you are progressive Exposure to potential new customers Become a more attractive supplier Stand out against competition (or keep up with them) Automate internal processes Standardizing data Reduce/reallocate labor Fewer errors – save time Better transactional visibility across organization Beat competitors who are slower to embrace technology Reduce amount of paper A desire to receive quality data from customers Reduce cost to serve existing customers Copyright © 2004 All Rights Reserved Ship. Serv Ltd – Holland House 1 -4 Bury Street London EC 3 A 5 AE UK - Tel +44 20 7283 3966 - Fax +44 20 7204 2444 – Trade. Net 56403 5

The two primary dimensions of e-Commerce Marketing Reasons (grow revenue) The e-Commerce playing field

The two primary dimensions of e-Commerce Marketing Reasons (grow revenue) The e-Commerce playing field – for the ones who want to make their customers’ lifes easier Does not want to make customers’ lifes easier Operational Reasons (efficiency/reduce cost) 02/10/2020 Copyright © 2004 All Rights Reserved Ship. Serv Ltd – Holland House 1 -4 Bury Street London EC 3 A 5 AE UK - Tel +44 20 7283 3966 - Fax +44 20 7204 2444 – Trade. Net 56403 6

Climbing the ladder Marketing Reasons (grow revenue) The e-Commerce playing field – for the

Climbing the ladder Marketing Reasons (grow revenue) The e-Commerce playing field – for the ones who want to make their customers’ lifes easier Start. Supplier – a BIG step for customer service Operational Reasons (efficiency/reduce cost) 02/10/2020 Copyright © 2004 All Rights Reserved Ship. Serv Ltd – Holland House 1 -4 Bury Street London EC 3 A 5 AE UK - Tel +44 20 7283 3966 - Fax +44 20 7204 2444 – Trade. Net 56403 7

Start. Supplier – a BIG step for customer service • Desire to service customers

Start. Supplier – a BIG step for customer service • Desire to service customers • Easy-to-use Web-tool • Ideal for lower transaction volume • Documents created will import directly into purchasing system 02/10/2020 Copyright © 2004 All Rights Reserved Ship. Serv Ltd – Holland House 1 -4 Bury Street London EC 3 A 5 AE UK - Tel +44 20 7283 3966 - Fax +44 20 7204 2444 – Trade. Net 56403 8

Climbing the ladder Marketing Reasons (grow revenue) The e-Commerce playing field – for the

Climbing the ladder Marketing Reasons (grow revenue) The e-Commerce playing field – for the ones who want to make their customers’ lifes easier Start. Supplier PLUS – marketing AND customer service Start. Supplier – a BIG step for customer service Operational Reasons (efficiency/reduce cost) 02/10/2020 Copyright © 2004 All Rights Reserved Ship. Serv Ltd – Holland House 1 -4 Bury Street London EC 3 A 5 AE UK - Tel +44 20 7283 3966 - Fax +44 20 7204 2444 – Trade. Net 56403 9

Start. Supplier PLUS – marketing AND customer service • Permanent Trade. Net no. •

Start. Supplier PLUS – marketing AND customer service • Permanent Trade. Net no. • Listing in Trade. Net Member list and Supplier Guide • Participation in Trade. Net Member conferences • Promote e-Commerce capability 02/10/2020 Copyright © 2004 All Rights Reserved Ship. Serv Ltd – Holland House 1 -4 Bury Street London EC 3 A 5 AE UK - Tel +44 20 7283 3966 - Fax +44 20 7204 2444 – Trade. Net 56403 10

Climbing the ladder Marketing Reasons (grow revenue) The e-Commerce playing field – for the

Climbing the ladder Marketing Reasons (grow revenue) The e-Commerce playing field – for the ones who want to make their customers’ lifes easier Smart. Supplier – first step for operational efficiency Start. Supplier PLUS – marketing AND customer service Start. Supplier – a BIG step for customer service Operational Reasons (efficiency/reduce cost) 02/10/2020 Copyright © 2004 All Rights Reserved Ship. Serv Ltd – Holland House 1 -4 Bury Street London EC 3 A 5 AE UK - Tel +44 20 7283 3966 - Fax +44 20 7204 2444 – Trade. Net 56403 11

Smart. Supplier – first step for operational efficiency • • 02/10/2020 Advanced e-business tool

Smart. Supplier – first step for operational efficiency • • 02/10/2020 Advanced e-business tool – latest Smart Client technology Outlook-style Inbox/Outbox management (search, sort, filter, group) Copy/paste to/from Excel/Access Background send/receive with local cache Copyright © 2004 All Rights Reserved Ship. Serv Ltd – Holland House 1 -4 Bury Street London EC 3 A 5 AE UK - Tel +44 20 7283 3966 - Fax +44 20 7204 2444 – Trade. Net 56403 12

Climbing the ladder Marketing Reasons (grow revenue) The e-Commerce playing field Integration – max.

Climbing the ladder Marketing Reasons (grow revenue) The e-Commerce playing field Integration – max. operational efficiency and marketing potential Smart. Supplier – first step for operational efficiency Start. Supplier PLUS – marketing AND customer service Start. Supplier – a BIG step for customer service Operational Reasons (efficiency/reduce cost) 02/10/2020 Copyright © 2004 All Rights Reserved Ship. Serv Ltd – Holland House 1 -4 Bury Street London EC 3 A 5 AE UK - Tel +44 20 7283 3966 - Fax +44 20 7204 2444 – Trade. Net 56403 13

Integration – max. operational efficiency and marketing potential • Full e-Commerce enablement • Full

Integration – max. operational efficiency and marketing potential • Full e-Commerce enablement • Full automation of internal processes • Desire to receive quality data from customers • Full marketing potential • Reduce cost to serve existing customers Integrated supplier systems: SAP, MFG/PRO, Ventas, Navision, Ship. Stores, others Introducing: Navision Ship Supplier Mr. Torben Brammer, Managing Director Vision. People A/S 02/10/2020 Copyright © 2004 All Rights Reserved Ship. Serv Ltd – Holland House 1 -4 Bury Street London EC 3 A 5 AE UK - Tel +44 20 7283 3966 - Fax +44 20 7204 2444 – Trade. Net 56403 14

Key points Most suppliers initially chose to adopt e-Commerce to better service customers Those

Key points Most suppliers initially chose to adopt e-Commerce to better service customers Those that do realize e-Commerce can contribute to financial performance through: - Growing revenue (marketing) - Reducing cost (operational efficiency) Ship. Serv supports this with four solutions tailored to suppliers at different levels: -Start. Supplier (reactive) - the BIG step for customer service -Start. Supplier PLUS (proactive) - marketing PLUS customer service -Smart. Supplier (proactive) - first step for operational efficiency -Integration (proactive) - could be close to nirvana! The Navision Ship Supplier demo showed that technically almost anything is possible 02/10/2020 Copyright © 2004 All Rights Reserved Ship. Serv Ltd – Holland House 1 -4 Bury Street London EC 3 A 5 AE UK - Tel +44 20 7283 3966 - Fax +44 20 7204 2444 – Trade. Net 56403 15

The end I hope you enjoyed it Thank you 02/10/2020 Copyright © 2004 All

The end I hope you enjoyed it Thank you 02/10/2020 Copyright © 2004 All Rights Reserved Ship. Serv Ltd – Holland House 1 -4 Bury Street London EC 3 A 5 AE UK - Tel +44 20 7283 3966 - Fax +44 20 7204 2444 – Trade. Net 56403 16

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