RETAIL RETAIL LOGISTICS Retail Delivery Compliance with Precision

RETAIL+

RETAIL LOGISTICS Retail Delivery Compliance with Precision Delivery. Our retail logistics solutions can simplify your shipping process and help you meet vendor compliance requirements. No matter the job, we will make sure your delivery arrives during the delivery window – not before; not after. Solutions include: • Coordinating your supply chain to determine optimal precision deliveries • Finding multiple mode options to improve lead time and optimize transportation spend • Ensuring compliance expectations by partnering with vendors and retailers • Customizing reporting and internal scorecard measures • Adapting technology around multiple retailer compliance expectations • Enabling end to end visibility with web-based shipping tools LESS-THAN-TRUCKLOAD, EXPEDITE, PREMIUM LOGISTICS, TIME CRITICAL, PRODUCT LAUNCH OR INTERNATIONAL SHIPPING – WE HAVE YOU COVERED. 2

COLLABORATION IS IN OUR DNA CREATIVITY INTEGRITY COLLABORATION GROWTH EXCELLENCE WELLNESS The Purpose of Collaboration In today’s marketplace, we are experiencing an evolution in the retail space. The growth of omnichannel retail to provide the best customer experience has presented supply chain challenges. With most major retailers aggressively working to adapt to those consumer expectations, it means our customers will expect retail vendors and logistics companies to follow suit. 3

A retail experience that increases vendor performance through automation, enhanced visibility and new processes that ensure retail compliance. ü ü ü Respond to customer demands to reduce chargebacks Align internal services and systems with retailer requirements Develop and maintain retail compliance processes Standardize vendor/retailer onboarding process Create key performance metrics for compliance assessment 4

RETAIL COMPLIANCE OBJECTIVES Align Internal Service Expectations and Systems with Retail Requirements Retail service designations are used to easily identify shipments and consignee locations Delivery Date Requirements Defined Processes Systemic Support STA: Ship to Arrive Notated BOLs Intermediate Due Dates OTIF: On-Time In Full Ship Date Calculations Restricted Manifesting PAD: Planned Arrive Date SDA: Single Day of Arrival WSTA: Warehouse Ship To Arrive Retail Reference Center Standard Operating Procedures Carrier Requested Delivery Dates (CRDD) System Alerts Automated Appointment Submission EDI Appointment Requests Pre-Defined Appointments Appointment Requirement 5

RETAIL COMPLIANCE ENHANCEMENTS Plans for Responding to Customer Demands to Reduce Chargebacks 1 Launched the “Retail” compliance manager on arcb. com 2 3 Updated internal systems and operating procedures Automated internal appointment request and application process 4 Provided CRDD visibility that’s easily accessible 5 6 Developed and launch PO validation process Added operational metrics and scorecards to help with delivery window compliance 6

RETAIL COMPLIANCE ENHANCEMENTS Plans for Responding to Customer Demands to Reduce Chargebacks 1 Launched the “Retail” compliance manager on arcb. com 2 3 Updated internal systems and operating procedures Automated internal appointment request and application process 4 Provided CRDD visibility that’s easily accessible 5 6 Developed and launch PO validation process Added operational metrics and scorecards to help with delivery window compliance FIVE SIMPLE STEPS 1. Log in 2. Provide requested delivery window or date 3. Select from pre-loaded, customer-specific locations 4. Select retailer location or provide country, city and ZIP 5. Calculate pickup date 7

RETAIL COMPLIANCE ENHANCEMENTS Plans for Responding to Customer Demands to Reduce Chargebacks 2 3 Updated internal systems and operating procedures Automated internal appointment request and application process 1 Launched the “Retail” compliance manager on arcb. com 4 Provided CRDD visibility that’s easily accessible 5 6 Developed and launch PO validation process Added operational metrics and scorecards to help with delivery window compliance 1. Establish and maintain Retail Reference Guide for established SLAs 2. Established Universal Service Descriptors and Designations • RETAIL – bill code • Service ICON • Always between due date service • Intermediate due date 8

RETAIL COMPLIANCE ENHANCEMENTS Plans for Responding to Customer Demands to Reduce Chargebacks 1 Launched the “Retail” compliance manager on arcb. com 2 3 Updated internal systems and operating procedures Automated internal appointment request and application process • Recommended CRDD • Required CRDD submissions • Automated manifesting • Dedicated retail appointment support 4 Provided CRDD visibility that’s easily accessible 5 6 Developed and launch PO validation process Added operational metrics and scorecards to help with delivery window compliance 9

RETAIL COMPLIANCE ENHANCEMENTS Plans for Responding to Customer Demands to Reduce Chargebacks 1 Launched the “Retail” compliance manager on arcb. com 2 3 Updated internal systems and operating procedures Automated internal appointment request and application process • Improved visibility on arcb. com • Carrier Requested Delivery Date • Appointment date and time • Drop Code • Delivery Date 4 Provided CRDD visibility that’s easily accessible 5 6 Developed and launch PO validation process Added operational metrics and scorecards to help with delivery window compliance 10

RETAIL COMPLIANCE ENHANCEMENTS Plans for Responding to Customer Demands to Reduce Chargebacks 1 Launched the “Retail” compliance manager on arcb. com 2 3 Updated internal systems and operating procedures Automated internal appointment request and application process 5 6 Developed and launch PO validation process Added operational metrics and scorecards to help with delivery window compliance 4 Provided CRDD visibility that’s easily accessible Two Retailers – Walmart & Amazon • Walmart: Recently granted exception status for bad POs • Amazon: Established process for validating PO status and destination FC • Bad POs are placed on hold for follow-up with the shipper • Prevents delays and refusals 11

RETAIL COMPLIANCE ENHANCEMENTS Plans for Responding to Customer Demands to Reduce Chargebacks 1 Launched the “Retail” compliance manager on arcb. com 2 3 Updated internal systems and operating procedures Automated internal appointment request and application process 4 Provided CRDD visibility that’s easily accessible 5 6 Developed and launch PO validation process Added operational metrics and scorecards to help with delivery window compliance Scorecards monitor: • Overall Performance Rate by Week • CRDD Compliance • CRDD Submitted in Time • Delivered by 1 st Set Appointment 12