Regional Advisors Presentation to NSD Meeting Athens GA

Regional Advisors Presentation to: NSD Meeting – Athens, GA. Presented by: Elizabeth “Betsy” Pape, RD, LD Date: December 2 , 2015

Regional Advisors

Regional Advisor Main Duties - Continuous Quality Improvement (CQI) - Improvement of Customer Service - Provide clarification on GA WIC Policies & Procedures - Process & Trend Client Complaints & Corrective Actions

Examples of Regional Advisor Support • Pre and Post Program Review Assessment • Tracking & Trending of Complaints & Corrective Actions • Clinic Flow Assessment • Training – one on one and/or groups • Monitor WIC Standards, Processes & Procedures • Identify Best Practices

Methodology Options for Improvement DMAIC • Define - the issue • Measure – determine metrics for baseline • Analyze – the data • Improve – the barriers • Control/Monitor PDCA • Plan – identify issue • Do – implement change • Check – utilize data to determine effectiveness • Act – implement on larger scale

Regional Advisor – Brandon Whitney, MPH Assigned Districts: • Fulton • Clayton • Augusta – Program Re-review in June • De. Kalb – Program Review in May • Valdosta • Coastal – Program Review in March

Regional Advisor – Kasey Hurtado Assigned Districts: • Rome • Dalton – Program Review in February • Gainesville • Cobb-Douglas – Program Review in April • Athens

Regional Advisor – Sharon Joseph, MPA, CLC Assigned Districts: • Gwinnett • Dublin – Program Review in January • Macon • Waycross – Program Review in August

Regional Advisor – Rachel Agnew, RD, LD Assigned Districts: • La. Grange • Columbus • Albany • Grady – Program Review in July

Next Steps • Regional Advisor to contact assigned District NSDs for initial contact meeting • Establish District’s Areas for Improvement • Establish quarterly Action Plan with Timeline • With NSD approval, schedule Pre/Post-Program Review Assessment

The Regional Advisors Look Forward to Working with You and Your Staff

THANK YOU!!