Quality Division Mattias Skafar Head of Quality Division

Quality Division Mattias Skafar Head of Quality Division www. europeanspallationsource. se

Quality Division - Staff • Permanent Staff: – 1 Head of Division. – 2 Quality Assurance Officers. – 1 Quality Control Officer. • Planned additions: – – Quality Inspection Officer, inspections on incoming gods. Archiving Administrator, archiving according to RA-FS. Quality Control Electrical, consultant. Quality Control Mechanical, consultant. • Installation: – Quality Control – centralized coordination. – Quality Control in projects. • Brightness – IKC 2

Quality Goals - 2016 • Assign Process owners – Template developed, released. – Assignments ongoing. Goal to finalized before Management Review Meeting. • Visualize ESS Management System – Documents divided into Policy's, processes, procedures, rules and guidelines. – All steering documents are stored in CHESS. – Released documents presented in Agresso. Further plans in progress. (Atlassian tool). • Develop the ESS Culture – EFQM and Alignment Workshop (Tech Dir. ). – Management Review Meeting. – Audits, TAB, Reviews. 3

European Foundation for Quality Management - EFQM • ESS became members 1 May 2016. • EFQM is a not-for-profit network with the mission to inspire organizations to achieve sustainable excellence by engaging leaders to learn, share and innovate using the EFQM Excellence Model. • A workshop was held 12: th of September. (full day) – 26 participant. EMT and a large part of Heads of Divisions. – Break out sessions with focus on Fundamental Concepts and stakeholders. – Groups divided in four teams. – Homework for next session. • EFQM Assessment 18: th of October – Home work will be presented in 4 x 1, 5 h sessions. – Outcome will serve as input for the Management Review Meeting 4

Management Review Meeting • First Management Review Meeting at ESS. – 23: rd of November (full day). • Standard agenda according to ISO 9001. • ESS Management Team + selected speakers will attend. • Focus on Organizational capabilities. 6

Management Review Meeting Focus ESS REVIEW’s PRINCIPLES ANNUAL • Project focus § 5 Management Responsibility § 6 Resource Management § 8 Measurement, Analysis and Improvement § 7 Product / Project Realisation Stakeholders Satisfaction QUALITY Stakeholders Needs and Requirements SEVEN MANAGEMENT • Organizational focus Improvement

Management Review Meeting Plan Perform ESS MRM Defined areas/scope 1. Ground Rules • Frequency, Participants • Time, Place, duration • Standard Agenda set up • Preparation & Practicalities • Info, discussion, decision • Organizational Health check • Data, Analyses and facts • Communication to All Stakeholders 2. Standard Agenda 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Follow-up actions from last MRM Stakeholders requirements / Satisfaction Objectives / KPI’s review (budget&time dimension) Internal / External audits and reviews Status of preventive and corrective actions Processes, update and status Changes that could affect ESS MS Recommendations for improvement People, Training, Competence Development Other items submitted for management review ( organization changes, ESS general updates, strategy……) Results & Outputs Outcome 3. Communication • Communication to ESS employees and all stakeholders • Continuous communication in ESS All Employees meetings • ESS Cross functional collaboration • Transparency and Follow up • Systematic and Structured Improvements • Input for the next ESS MRM 8

MRM agenda & Owners 3 Roland Garoby 6 Andreas Schreyer 2 Allen Weeks 2 5 4 8 7 9 1 Follow up from previous MRM-introduction 2 Stakeholders requirments & Satisfaction 3 Objectives / KPI’s definitions and status review 4 Audit & Risk Management 5 Status of Corrective and Preventive actions All participants Changes that could afftect ESSMS 8 Improvement recommendations 9 People, Training & Competence Development 10 Other items submited for the MRM, Communication Improvement 10 6 10 7 Processes update and status § 5 Management Responsibility § 6 Resource Management § 8 Measurement, Analysis and Improvement § 7 Product / Project Realisation Stakeholders Satisfaction Agneta Nestenborg 1 Stakeholders Needs and Requirements John Haines

CE-marking • Progress has been made but no final decision. – Quality Division will develop a suggestion in collaboration with the Associate Director ESH&Q. – Need for a firm decision from EMT. • Mandate to approve or decline has to be defined. • Compliance to European Directives has to be met. • IKC? • Target is applying a Graded Approach. (ESS-0055446) – Needs to be generically implemented. Could cover CE-marking • Classification of SSC are ongoing. – Steering document updated by SE. (ESS-0016468) 10

Operation phase - staffing • 4 FTE´s • Tasks: – Quality Assurance program (Implementation, improvement) • • Integrated Management System Internal Audits Corrective Actions Preventive Actions Documentation and Archiving (RA-FS) – Quality Control • • • Quality level on procurements or IKC Coordinate in-service inspections, witness tests Maintenance, repairs and development CE-marking, compliance Arrival and receiving inspection – Managing the Calibration Program 11

Thank you for your time. Questions? 12

This is the ESS Management Structure to be used for our Assessment in October Strategy Processes Performance Indicators Expected Benefit per Stakeholder Positive Correlation = Excellence