Pulling it all together Dr Paul Jackson Head

Pulling it all together: Developing a Driver Wellbeing Programme Dr Paul Jackson CPsychol Head

Overview § Professionalism and responsibilities § Components of wellbeing § Contributors to poor driver

DRIVERS Diet and Hydration British Diatetic Association Fatigue Marcus de Guingand, 3 rd Pillar

How does driving for a living affect wellbeing? What impact do drivers’ schedules have

Contributors to driver mental wellbeing issues Operational, roster and lifestyle contributors combine to increase

Effects of poor wellbeing on driver performance Incidents/Crashes Poor customer service Fuel consumption Bent

Components of a driver wellbeing programme Phase 2: Development Phase 1: Assessment Gap Analysis

Examples of tools for managing driver wellbeing © 2018 TRL Ltd Example of Roster

Roster analysis to identify fatigue hotspots © 2018 TRL Ltd (4 D 4 O

Survey results to highlight specific issues © 2018 TRL Ltd the future of transport.

Checking compliance against company standard Overall Compliance Score 100% 80% 60% 40% 20% 0%

Summary § Poor driver wellbeing affects customer service, performance, leads to increased risk of

Thank you for your attention Dr Paul Jackson Head of Impairment Research pjackson@trl. co.

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Pulling it all together Dr Paul Jackson Head of Impairment Research Transport Research Laboratory

Overview § Professionalism and responsibilities § Components of wellbeing § Contributors to poor driver wellbeing § Costs of not managing wellbeing § Solutions § Summary © 2018 TRL Ltd the future of transport.

DRIVERS Diet and Hydration British Diatetic Association Fatigue Marcus de Guingand, 3 rd Pillar of Health Quality of Life Resilience & Mindset Elements of DRIVER WELLBEING Andrew Brown, CALM Andy Neale, NFE Group Mental Health Rebecca Posner, TRL Professionalism Van Driver as Athlete COMPANY SHARED responsibility availability of good quality food, water © 2018 TRL Ltd Formalise in a Driver Wellbeing Programme protect/ maximise sleep opportunities impact of operational practices reporting mechanisms awareness of mental health the future of transport.

How does driving for a living affect wellbeing? What impact do drivers’ schedules have on family life? Do work patterns allow drivers to engage in social activities? What opportunities for physical exercise exist? What support services are available for drivers? © 2018 TRL Ltd Do work practices increase stress and anxiety? Do pay rates / pay structure encourage fatigue? Do company and individual values align? the future of transport.

Contributors to driver mental wellbeing issues Operational, roster and lifestyle contributors combine to increase driver stress, fatigue and affect mental wellbeing Stress OPERATIONAL CONTRIBUTORS • Customer-driven KPIs • Delivery slots • Unrealistic delivery schedules • Road conditions • Pay rates/structure • Difficult customers © 2018 TRL Ltd Fatigue • • • ROSTER CONTRIBUTORS Early starts, late finishes MENTAL Sleeping during day = poor sleep Use. WELLBEING of caffeine to stay awake Long hours ISSUES Overtime Working on rest days etc. • • LIFESTYLE CONTRIBUTORS Isolation Diet & Hydration Work-related health issues Opportunities for exercise Sleep disorders Access to health care Male bravado the future of transport.

Effects of poor wellbeing on driver performance Incidents/Crashes Poor customer service Fuel consumption Bent metal costs Increased costs © 2018 TRL Ltd Anxiety Depression Sickness Absenteeism Insurance claims Vehicles out of service Poor morale Company reputation Attrition Recruitment Training the future of transport.

Components of a driver wellbeing programme Phase 2: Development Phase 1: Assessment Gap Analysis of rosters Surveys/focus groups Companybest Standard Gap analysis against practice: what. Check policies and compliance against procedures are in place/need to be added? Development of procedures Scientific analysis of rosters to identify fatigue Companyhotspots: Standard where fatigue risk of elevated? Integration data streams: How doispeople’s experiences compare with what the science says? Stakeholder Engagement Workshop Measure wellbeing (Baseline) Months 1 -3 © 2018 TRL Ltd Phase 3: Improvement Implementation Plan and Cost Benefit Analysis quantify costs Management Site Audits Transport Office Benchmarking Drivers Refinement of system Families Training Months 4 -6 Measure wellbeing Monththe 6 onwards future of transport.

Examples of tools for managing driver wellbeing © 2018 TRL Ltd Example of Roster Analysis Output Example of Survey Output of e l p m a x E Fatigue Training Scenario of Example ce Complian Audit the future of transport.

Summary § Poor driver wellbeing affects customer service, performance, leads to increased risk of incidents, crashes and a range of operational costs § Many common fleet management practices inadvertently impact on driver wellbeing § Effective management of driver wellbeing needs a Shared Responsibility approach § Solutions include identifying the true costs of operational practices, data collection and analysis, effective policies and procedures, training on fatigue, stress and mental wellbeing. § A well-designed driver wellbeing programme can not only save money (by reducing operational costs), but also make money (e. g. improved productivity). © 2018 TRL Ltd the future of transport.