NHW Health Service Clinical Prioritisation Waitlist Management The

NHW Health Service: Clinical Prioritisation & Waitlist Management The baseline • How the health service was previously operating in regards to the target processes • Non clinical Staff Booking • Clinical Staff • Various clinical software and manual systems in use • Data to illustrate baseline

NHW Health Service: Clinical Prioritisation & Waitlist Management The baseline Cont. • Challenges identified in changing the way things were done within the health service • Identifying lines of accountability • Identifying a process of clinical decision making for eligibility and triage

NHW Health Service: Clinical Prioritisation & Waitlist Management Action plan • Description of initiatives that have been undertaken and supported by the Specialist clinics access policy implementation funding initiative • Explore the capacity of the organisation to collect and report information • Engagement with relevant software vendors to support collection and reporting • Introducing clinical triage and eligibility decision making across specialist clinics • Specialist Outpatient Clinics share a single software package.

NHW Health Service: Clinical Prioritisation & Waitlist Management Action plan Cont. • Summary of what your nominated milestones were for the target processes • Key personnel identified to accept accountability • Information systems support key processors • Monthly reports identify: • Achievement against key processors and time frames • Errors & areas on non-compliance • Business Rules are developed to support timeframes • Training provided

NHW Health Service: Clinical Prioritisation & Waitlist Management Progress to date • What you have achieved so far, if you have met your evaluation milestones • Identified key personnel who are accountability for data error correction and non-compliance. • Informed key stakeholders. • Self assessment against compliance • Implemented clinical triage and eligibility in appropriate areas

NHW Health Service: Clinical Prioritisation & Waitlist Management Progress to date Cont. • Any challenges you have encountered • Information technology (systems / personnel) • Increased administrative activity • Multiple priority tools (e. g. Community health Vs Specialist Outpatients) • Are you on track to aligning with the Access Policy by 1 July 2015? • Yes