Maximizing Impact Through Volunteers Diane Zapata Director of

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Maximizing Impact Through Volunteers Diane Zapata, Director of Volunteer Services Rudy Sanchez, Volunteer Services

Maximizing Impact Through Volunteers Diane Zapata, Director of Volunteer Services Rudy Sanchez, Volunteer Services Manager

Welcome Unicorns!

Welcome Unicorns!

Today’s Agenda • Succession planning through volunteers – Volunteer engagement strategy – Developing volunteers

Today’s Agenda • Succession planning through volunteers – Volunteer engagement strategy – Developing volunteers – Delegate – AND get out of the way! • Volunteer conflict resolution – Strategies – Interactive: How will you handle this? * PLUS: New titles! *

Volunteer Engagement Strategy #1 #2 Volunteer Manager: recruits, trains, and supports volunteers Volunteer Manager:

Volunteer Engagement Strategy #1 #2 Volunteer Manager: recruits, trains, and supports volunteers Volunteer Manager: coaches and is internal consultant Volunteers perform tasks for the organization Volunteers are part of the organization’s strategic plan Volunteer metrics = hours Volunteer metrics = impact

Volunteer Engagement Strategy 3 R’s: Recruitment, Retention, Recognition PARTICIPANTS MISSION STRATEGY PARTNERS

Volunteer Engagement Strategy 3 R’s: Recruitment, Retention, Recognition PARTICIPANTS MISSION STRATEGY PARTNERS

Volunteer Strategy Toolkit: SWOT

Volunteer Strategy Toolkit: SWOT

Volunteer Strategy : TOOLKIT SWOT Analysis Measure Results & Share Impact Ongoing Attention Get

Volunteer Strategy : TOOLKIT SWOT Analysis Measure Results & Share Impact Ongoing Attention Get leadership buy-in Involve Volunteers! (Advisory Board)

Developing Volunteers into Leaders DEVELOPMENT – “What improvements can you suggest? ” – “What

Developing Volunteers into Leaders DEVELOPMENT – “What improvements can you suggest? ” – “What projects or initiatives interest you? ” – “What can I do to support your success? ” – “What talent/skill do you possess that is valuable to the mission of the organization? ” – “WHAT excites you? WHAT gets you out of bed in the morning? ”

Developing Volunteers into Leaders COACHING – “What makes you proud to serve here as

Developing Volunteers into Leaders COACHING – “What makes you proud to serve here as a volunteer? ” – “What do we need to do to stay on track? ” – “What roadblocks have you encountered, AND what can I do to remove them? ” – “With sufficient resources, what could we achieve together? ”

Succession Planning How do you eat an elephant? One bite at a time!

Succession Planning How do you eat an elephant? One bite at a time!

Delegating “Bite Size” Pieces • Task analysis – Break down elements • Skillset needed

Delegating “Bite Size” Pieces • Task analysis – Break down elements • Skillset needed • Outputs desired – Time frame (deadline or project based? ) – DON’T limit; be creative! • Volunteers can TRAIN other volunteers / mentor • Volunteers can manage / coordinate

Volunteer Conflict Resolution • More volunteers = more need to manage conflict • You

Volunteer Conflict Resolution • More volunteers = more need to manage conflict • You can’t “have it all” – But – you can “ask for it all” COACH more – DO less!

Volunteer Conflict Resolution Qualified Abundance High quality AND sufficient volunteers to help Quantity, Lacking

Volunteer Conflict Resolution Qualified Abundance High quality AND sufficient volunteers to help Quantity, Lacking Abilities Plenty of volunteers but wish we had better skills (higher quality) Scarce Volunteers, Lacking Quality Never enough volunteers in terms of numbers and ability

The Toxic Volunteer

The Toxic Volunteer

CONFLICT RESOLUTION Identify Issue Implement Solution Agree on Solution Listen (Don’t Pick Sides) Brainstorm

CONFLICT RESOLUTION Identify Issue Implement Solution Agree on Solution Listen (Don’t Pick Sides) Brainstorm Solutions

Volunteer Conflict Resolution SCENARIOS

Volunteer Conflict Resolution SCENARIOS

New Titles!

New Titles!

THANK YOU! Diane Zapata, AKA Whispering Pastel Miracle, Avenger of In-Kind Donations Rudy Sanchez,

THANK YOU! Diane Zapata, AKA Whispering Pastel Miracle, Avenger of In-Kind Donations Rudy Sanchez, AKA Ephemeral Crystal Moonbeam, Harbinger of Data