Massachusetts Community Colleges Workforce Development Transformation Agenda Commonwealth

Massachusetts Community Colleges & Workforce Development Transformation Agenda Commonwealth Workforce Coalition Conference Sharing Skills - Building Connections May 1, 2014 This workforce solution was funded by a grant awarded by the U. S. Department of Labor's Employment and Training Administration. The solution was created by the grantee and does not necessarily reflect the official position of the U. S. Department of Labor. The Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use, by an organization and/or personal use by an individual for non-commercial purposes, is permissible. All other uses require the prior authorization of the copyright owner.

Agenda Building Stackable Credentials This workshop will provide an overview of the concept of stackable credentials and examples from the Transformation Agenda. Panel Plan • Introductions, overview of the session • Overview of stackable credentials • Example of stackable credentials between organizations • Example of stackable credentials within a community college • Additional Questions

Speakers • Jennifer Freeman, Project Manager, Massachusetts Community Colleges and Workforce Development Transformation Agenda • Lee Reynolds, Federal Project Officer for Massachusetts, U. S. Department of Labor, Employment and Training Administration • Leslie Parady, Assistant Director, Massachusetts Manufacturing Extension Partnership • Mike Puopolo, Chair, Computer Information Technology Department, Bunker Hill Community College

Overview of Stackable Credentials Presented by Lee Reynolds Federal Project Officer for Massachusetts, U. S. Department of Labor, Employment and Training Administration

Credential Attainment in the Public Workforce Investment System 1. High priority performance goal to increase credential attainment by 10% system-wide 2. Guidance to system—Training and Employment Guidance Letter 15 -10 with Credential Resource Guide 3. Technical assistance Webinar(s) Presentations Promising practices from grantees Ongoing efforts to add credentials and information on their value to electronic tools

Types of Credentials Educational diplomas, certificates and degrees Registered apprenticeship certificates Occupational licenses (typically awarded by State government agencies) Personnel certifications from industry or professional associations Other skill certificates for specific skill sets or competencies within one or more industries or occupations

Attributes of Career-Enhancing Credentials Industry-recognized Stackable Portable Accredited Labor Market Value Return on Investment Importance of Credit for Prior Learning

Career One-Stop Online Tools to Identify Credentials Searchable Licensed Occupations database (Career One-Stop) Certification Finder tool to identify industry or occupational personnel certification Competency Model Clearinghouse Resource database

Career One-Stop Website

Competency Model Clearinghouse

Competency Model Clearinghouse (search for Certifications)

Internet Addresses • Certification Finder • http: //www. careerinfonet. org/certifications_new/def ault. aspx • Licensed Occupations Database • http: //www. careerinfonet. org/licensedoccupations/loi s_keyword. asp? nodeid=16&by=keyword • Competency Model Clearinghouse Find Resources Database • http: //www. careeronestop. org/competencymodel/se arch. aspx

Industry-Recognized Stackable Credentials • Industry Examples: • • Advanced Manufacturing Energy Information Technology Healthcare • Often based on industry competency models

Industry-Recognized Stackable Credentials • The Manufacturing Institute has endorsed a Manufacturing Skills Certification System • Center for Energy Workforce Development—Get into Energy Career Pathways Model • The Computing Technology Industry Association (Comp. TIA) has developed several online tools, including Getting America Back to Work • Youth office guide to Allied Health Access

Industry-Recognized Stackable Credentials Advanced Manufacturing • The Manufacturing Institute has endorsed a Manufacturing Skills Certification System • Pilot implementation through community colleges • Enable participants to advance along a manufacturing career pathway • Beginning at entry level work readiness and employability skills to technical competencies associated with specific types of manufacturing

Allied Health Access Guidebook • Guidebook and TEN: http: //wdr. doleta. gov/directives/attach/TEN/ten 2010/ten 1010. pdf • Webinar: https: //www. workforce 3 one. org/view/300102073135540283 1/info

Case Studies • The AHA! Guidebook presents case studies on seven programs which have successfully incorporated opportunities for access to allied health occupations into their youth services design. • The studies represent a range of strategies. Some are specifically summer programs and others focus on older out -of-school youth. • The case studies provide a variety of approaches that can assist local officials in planning programs, resources for more information about allied health and contact information for each of the studies.

Six Key Elements of Career Pathway Systems • Career pathway systems provide a clear sequence of education coursework or training credentials and have the following elements: 1. Build cross-agency partnerships & clarify roles 2. Identify industry sector or industry & engage employers 3. Design education & training programs 4. Identify funding needs & sources 5. Align policies & programs 6. Measure system change & performance

Learn More: Career Pathways Community of Practice Web Site https: //learnworkforce 3 one. org/page/home

Additional Resources (cont. ) LINKS TO MODEL CAREER PATHWAY PROGRAMS (cont. ) • “Arkansas Career Pathways, ” http: //www. arpathways. com/home. html • “Capital Idea: Austin, Texas, Career Pathways Initiative, ” http: //www. capitalidea. org/academic_sponsorship/becoming_participant/career_r esearch. html RELATED STUDIES • “Charting a Path: An Exploration of the Statewide Career Pathway Efforts in Arkansas, Kentucky, Oregon, Washington, and Wisconsin, ” prepared by Rosanna Perry Stephens, Seattle Jobs Initiative, May 2009. http: //www. workingpoorfamilies. org/pdfs/Career_Pathways_Report. pdf • “Underserved Students Who Earn Credit Through Prior Learning Assessment (PLA) Have Higher Degree Completion Rates and Shorter Time-to-Degree, ” research brief published by the Council for Adult & Experiential Learning, http: //www. cael. org/pdf/PLA-Underserved. pdf

Questions

Applied Manufacturing Technology Certification Pathway Presented by Leslie Parady Assistant Director, Massachusetts Manufacturing Extension Partnership

Manufacturing Extension Partnerships

Next Generation Manufacturers

Rank of Industry Contribution to MA GDP Industry Sector 2002 2008 2010 2011 PCT Manufacturing 5 3 2 1 13. 0% ↑ Real Estate, Rental and Leasing 1 1 1 2 13. 0% ↓ Professional and Technical Services 3 2 3 3 12. 0% ↑ Finance and Insurance 2 4 4 4 10. 1% ↓ Healthcare and Social Assistance 6 5 5 5 9. 5% ↓ Government 4 6 6 6 8. 8%≈ Source: US DOC, BEA

The Challenge Skills development is a significant challenge for small and medium size companies. Ø Workforce Demographics Ø Technology Intensity Ø Increased Competition/financial/production demands Ø Manufacturing Firm Demographics - 72% of firms have less than 20 employees - 90% have less than 100 employees

Advanced Manufacturing Competency Model

Applied Manufacturing Technology Certification Pathway

Foundation Level Skills • Developed in 2005 • 80 hours • Entry-level jobs

Mid-Level Skills • Hands-on at WPI • 280 hours total • Middle skills

Credentials • MACWIC certificate • Industry-developed • Industry-recognized • Portable • Stackable • MA Division of Apprentice Standards pre-apprentice certificate • 10 hour OSHA card • WPI certificate of completion • MA Division of Apprentice Standards apprentice card

MACWIC Credential MA Community Colleges Quinsigamond CC – 26 credits Statewide articulation agreement under review for Level 2

CLASP Quality Career Pathway

Partnerships Ø Workforce Investment Boards Ø Vocational High Schools Ø Community Colleges Ø Higher Ed Ø Employers & Employer Associations

Questions

Stackable, Fast-Track Curriculum in Information & Communications Technology: A New Paradigm Presented by Professor Mike Puopolo, BHCC Chair, Computer Information Technology Department, Bunker Hill Community College

Bunker Hill Community College Stats + Facts ØAmong The Region’s Largest Colleges = 14 K+ Students ØLargest Community College in Massachusetts ØAlso The Most Affordable College: $3, 384/Year ØOver 100 Certificate + Degree Programs Ø 67% People Of Color…>50% Are Women!!!

BHCC CIT Department: Preparing the 21 st Century ICT Workforce Three-Fold Mission: I. ICT Education For All BHCC Students II. Associate Transfer To Baccalaureate III. Workforce Preparation AS Degrees & Certificates Strong Vendor Academy Connections: • CISCO -ORACLE • Linux • Comp. TIA • MICROSOFT • VMWare • EMC • IBM

MISSION III: Workforce Preparation… “Stackable” Certificates ØEntry Level Skills ØMiddle Skills ØEmerging Technology Skills

MISSION III: Workforce Preparation… Certificates Entry Level Ø PC Hardware Support Ø Microsoft Applications Support Ø Medical Office Support Ø Administrative Assistant

MISSION III: Workforce Preparation… Certificates – Middle Skills Ø Cisco Certified Network Administrator (CCNA) Ø Cisco Health Information Networking (HIN) Ø Database Administration Ø Digital Forensics Ø Internet Information Security Ø Certificates Under Development ü “Big Data” ü Business Intelligence ü Mobile Applications

Stackable Fast-Track Curriculum In Information & Communications Technology The 2007 IT “Perfect Storm” ü Windows VISTA ü OFFICE 2007 ü BATEC NSF Massachusetts Workforce Study

Stackable Fast-Track Curriculum In Information & Communications Technology BATEC NSF Massachusetts Workforce Study ü Over 300 MA Companies Surveyed ü Organizations Large & Small ü Across All Industry Segments & ü All Levels Of Organizational Management THE RESULT…

BATEC NSF Massachusetts Workforce Study “Whenever we gave employers the chance to tell us what they wished applicants had more of, or what they felt applicants lacked, technical skills were never mentioned first. Without exception, employers responded that applicants needed: ü Communication skills (verbal aptitude) ü Problem solving skills (especially problem definition) ü Greater facility with teamwork and collaboration ü Ability to manage and motivate ones self ü Contextual knowledge of the work – not just the “how” but the “why” and “whom” and “when” However, every employer responding to this study said in one way or another that they would willingly remedy any specific technical skills shortage in an applicant who exhibited good employability skills, but they felt at a total loss to remedy deficiencies in employability skills.

Actual Employer Interview Quotes. . . “Technical skills get you the interview, soft skills get you the job…” “Technical employees must be able to advance to jobs that require more soft skills” “We look for these during the interview - they’re absolutely essential to success…” “The real world is unpredictable - soft skills are how you cope…” “We assume technical skills - we spend most of our interview time on the ‘fit’ for our organization…” “A person who doesn’t fit can ruin the team…” “More of our jobs are customer facing…”

Stackable Fast-Track Curriculum In Information & Communications Technology So Here’s What We Decided To Do… Ø Develop A Flexible, Replicable Curriculum Model That Integrates Employability Skills Across A “Stackable” Curriculum And… Ø “Fast-Tracks” Time To Completion & Work-force Entry This Stackable Fast-Track Model Is Now Fully Implemented In ICT At Bunker Hill Community College

Bunker Hill Community College “STACKABLE FAST-TRACK” Curriculum Model Definition of Terms • “Fast-Track Certificates”: Completion in Two (2) Semesters • “Fast-Track Courses”: Offered in Compressed Time-Frames • “Stackable”: No Wasted Credits…All Courses Roll-Up To Higher Level Certificate & Degree • “Multiple Entry Points”: Start @ 16 CR, 29 CR of Full AS

Bunker Hill Community College Transformation Agenda Primary “STACKABLE” Certificate Ø CISCO Health Information Networking (HIN) Certificate ü 21 Credits: Cisco CCNA + CCNA Security + HIN Course Ø Taught Through The Cisco Systems Academy @ BHCC Ø Enrollment Data: Current = 13 Students 2014 Projected = 40 Students

KS C A ST TO IN LL FU S A EE GR E D KS C A ST TO IN

Bunker Hill Community College Transformation Agenda Entry-Level “STACKABLE” Certificates Ø Entry Level ICT Stackable Certificates ü PC Hardware Support Specialist - “Help Desk” positions ü MS OFFICE Support Specialist - “Administrative Assistant” positions ü Cisco CCNA - “Networking Support” positions Ø Enrollment Data: Current= 52 Students 2014 Projected = 80 Students Ø Available to Developmental Students Ø Ø Ø Grant Has Funded Navigator Position Four Days in Boston One-Stops Also Outreach To Boston CBOs: NECHV, TSN, St. Mary’s W&C Center

Other BHCC Workforce Preparation 16 CREDIT “STACKABLE” Certificates • • • Computer Forensics Database Applications Medical Office Management Information Security Mobile Applications (in development) Options: • All in “Fast Track” Format • Internships Available • Industry-Recognized Certifications Stressed

Transformation Agenda Workforce Preparation: “STACKABLE” Certificates Advantages ü “NO WASTED CREDITS” All Courses @ 16 Credit Level “Roll Up” to 26 29 Credit Certificates ü All 26 - 29 Certificates “Roll Up” to Associate Degrees ü All Associate Degrees Are Now Transferrable To The UMASS BOSTON BS Degree in Information Technology ü Faster Completion in Two (2) Semesters Possible ü Balance Between Entry-Level + Middle Skills Employment

Stackable Credentials Pathways To The Baccalaureate Workforce Certificates Career Certificates Associate Degrees • PC Hardware Support Computer Support Specialist Networking and Computer Support • CCNA Networking Technology • Data Management* Networking and Administration Data Management /Storage* • Mobile App Programming* • Database Technologies • Security+ • Health IT Support* • Computer Forensics • Accounting Support* • “Big Data”* OO Programming Database Programming Cyber. Security Health IT Specialist* Digital Forensics Data Analytics* Data Management and Analytics* Bachelor Degrees (BSIT) Systems Administration Business Intelligence Computer Science CS or Technical Programming Information Architecture Database Administration Information Security Assurance Information Security Health Informatics* Digital Forensics & Investigations Health Analytics/MGT* Computer Forensics Information Systems Data Analytics/Informatics* * Underdevelopment 16 -19 credits 27 -29 credits 60+ credits 120+ credits

BHCC Cisco Networking Stackable Credentials 6 -9 credits High School 12 -16 credits 27 -30 credits 60+ credits 120+ credits CISCO I-IV IT Essentials Plus Linux, Wireless, OS, Server Admin Plus Gen Eds Associates Degree BSIT in Systems Admin Bridge Program Intern g g g Entry Level g g g Mid Level g g g Professional

BHCC Transformation Agenda Curricula Validation Ø Vendor Academy Connections - Cisco Systems - Comp. TIA - Microsoft - VMWARE - EMC - Oracle Ø All Courses Tied To Industry Certifications - Vendor Neutral & Vendor Specific Ø Industry Certifications Stressed In Advising Ø Internships Optional Ø “Learn & Earn” Program Available

AN AFRICAN PARABLE SUMS UP WHAT WE ALL IN ICT EDUCATION DO The Lion and The Gazelle “Every morning in Africa, a Gazelle wakes up. It knows it must run faster than the fastest lion or it will be killed. Every morning a Lion wakes up. It knows it must outrun the slowest Gazelle or it will starve to death” It doesn't matter whether you are a Lion or a Gazelle. . . When the sun comes up, you'd better be running!!

QUESTIONS…COMMENTS… DISCUSSION!

This workforce solution is 100% funded by a grant awarded by the U. S. Department of Labor, Employment and Training Administration, TAACCCT grant agreement # TC-22505 -11 -60 -A-25. The solution was created by the grantee and does not necessarily reflect the official position of the U. S. Department of Labor. The Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. Massachusetts Community Colleges are equal opportunity employers. Adaptive equipment available upon request for persons with disabilities. This work is licensed under a Creative Commons Attribution 3. 0 Unported License CCBY 3. 0 http: //creativecommons. org/licenses/by/3. 0