Listening Listening Styles of listening Why we listen

Listening

Listening ØStyles of listening ØWhy we listen ØSteps for active listening

Styles of Listening ØPeople Oriented – creating positive relationships ØAction Oriented – the task at hand ØContent Oriented – evaluating ØTime Oriented - efficiency

Why We Listen Ø Listen to obtain information Ø Listen to understand Ø Listen for enjoyment Ø Listen to learn

5 Steps for Active Listening 1. Pay attention a) Give speaker undivided attention b) Look at the speaker directly c) Put aside distracting thoughts; don’t mentally prepare a rebuttal d) “Listen” to the speaker’s body language e) Refrain from side conversations

5 Steps for Active Listening 2. Show You Are Listening a) Use your body language/gestures to show your attention b) Nod occasionally c) Smile and use facial expressions d) Keep an open posture

5 Steps for Active Listening 3. Provide Feedback a) Reflect by paraphrasing b) Ask questions to clarify c) Summarize speaker’s comments

5 Steps for Active Listening 4. Defer Judgment a) Allow the speaker to finish b) Don’t interrupt with counter arguments c) Interrupting wastes time; limits understanding

5 Steps for Active Listening 5. Respond Appropriately a) Be candid, honest, and open in response b) Assert your opinions respectfully c) Attacking the speaker adds nothing to the situation

Work Cited Ø Adler, Ronald and Elmhorst, Jeanne. “Communicating At Work” New York NY 2010 Ø Mindtools. com/communication skills/active listening Ø People-communicating. com/body language