John F Kennedy Space Center Customer Assurance and

John F. Kennedy Space Center Customer Assurance and Analysis Office (XA-G) Second ASTWG Meeting January 15 -16, 2001 Customer Satisfaction Data Analysis Prepared By: Jean Matkovich Customer Assurance & Analysis Office January 24, 2001

John F. Kennedy Space Center Customer Assurance and Analysis Office (XA-G) Agenda • Executive Summary • Methodology • Question Responses 2

John F. Kennedy Space Center Customer Assurance and Analysis Office (XA-G) Executive Summary Current Meeting (Jan 02) Attendance: 145 Survey Responses: 82 Organizational Meeting (May 01) Attendance: 121 Survey responses: 57 • Working Group Meeting – 95% Satisfied – 1% Dissatisfied • Recommendation for Others to Join ASTWG – 98% Strongly Agree or Agree – 0% Strongly Disagree or Disagree – 88% Satisfied – 3% Dissatisfied • Recommendation to Continue ASTWG – 90% Strongly Agree or Agree – 0% Strongly Disagree or Disagree 3

John F. Kennedy Space Center Customer Assurance and Analysis Office (XA-G) Methodology • Survey administered at the end of the Working Group Meeting (before ARTWG conference) 4

John F. Kennedy Space Center Customer Assurance and Analysis Office (XA-G) Survey Respondents by Demographic Distribution Number of Survey Respondents 5

John F. Kennedy Space Center Customer Assurance and Analysis Office (XA-G) Respondents Demographics 2. Are you actively supporting Spaceport Development? 3. Did you travel over a 100 miles to attend this working group? 6

Question Responses John F. Kennedy Space Center Customer Assurance and Analysis Office (XA-G) See survey data for specific questions Strongly Disagree Neutral /Agree Mean Agreement Strongly Agree 7

John F. Kennedy Space Center Customer Assurance and Analysis Office (XA-G) Sub-Group Priority In terms of priority, which ASTWG subgroup areas do you believe are most important to focus on over the next two years? Mean Importance 8