ISE 412 Human Factors Engineering Dr Laura Moody

ISE 412: Human Factors Engineering Dr. Laura Moody Fall, 2007 ISE 412 - 1 1

Course Goals § ISE 412 - 1 Upon completion of ISE 412, students will be able to: l Develop, conduct, and evaluate the results of human factors research. l Develop models of human-machine systems. l Develop information requirements based on understanding of human sensory processing and cognition. l Develop action requirements based on understanding of human response capabilities and limitations. l Design human-machine interactive systems based on appropriate models, information and action requirements, and an understanding of human abilities, limitations, and preferences. 2

In addition, you should be able to … § § ISE 412 - 1 Listen purposefully. Observe actively. Ask questions to gain a deeper understanding. Use observation and questioning to better understand how people relate to technology and their environment (and vice versa. ) 3

Prerequisites and Grading § Prerequisite: l ISE 311 § Grading l l l Homework/Labs Paper Review(s) Team Project Exam 1 Exam 2 Final Exam 20% 10% 25% 15% 15% § Participation ISE 412 - 1 4

Background: History of Human Factors EARLY DAYS … LATER … NOW … understanding complexity pervasive human factors ISE 412 - 1 5

The Designer’s Dilemma goals requirements constraints priorities ISE 412 - 1 6

Modern Human Factors Understands That … PEOPLE USE TECHNOLOGY … ISE 412 - 1 TO ACCOMPLISH THEIR GOALS … IN THEIR ENVIRONMENT. 7

Related Fields ISE 412 - 1 8

Understanding the Human Factors Problem What actions are available? How are they initiated? What is the result of the person’s action? ISE 412 - 1 How does the person understand the situation? How does he/she know what to do? How is information obtained / presented? What information is needed? What is available? 9

HF in Complex Systems (aka, Human-Systems Integration) ISE 412 - 1 from: Federal Aviation Administration, NSWCDD/TR-01/101: Human-Centered Systems Engineering Process Guidance. http: //www. hf. faa. gov/docs/508/docs/Human_System_Engineering_(NSWC). pdf 10

Understanding HF in Consumer Products § Hierarchy of User Needs (from Bonapace, 2002) pleasure usability functionality safety and well-being § Examples … ISE 412 - 1 11

Human Factors in the Product Development Process PRM POS PRODUCTION RELEASE MILESTONE PROJECT OBJECTIVE SUMMARY DRM DESIGN RELEASE MILESTONE CUSTOMER MLM CSM MARKET LAUNCH MILESTONE CONCEPT SELECTION MILESTONE PRE IST CONCEPTUALISATION • Identify behaviors, perceptions, beliefs and attitudes • Develop user experience map • Identify user types / styles of use • Develop process maps and/or user models and interaction styles • Investigate habits and practices • Culture & Lifestyle • Identify unmet latent needs/desires • Benchmarking Research ISE 412 - 1 • HF design requirements • Design guidance / recommendation • Professional assessment • Concept evaluation • Benchmarking CONVERSION EXECUTION • Design guidance • Professional assessment • Product evaluation • Benchmarking • Field testing • Follow up research • Benchmarking IST CET BET IDEA SCREEN TOLLGATE CONCEPT EVALUATION TOLLGATE BUSINESS EVALUATION TOLLGATE Model Define Req’ts. Design POST AUDIT Evaluation 12