How to Leverage Skype in Call Centers David

How to Leverage Skype in Call Centers David Tang – Vo. SKY VP of Global Marketing

Skype Has Emerged as a Dominant Vo. IP Player Skype - subsidiary of auction giant e. Bay • World’s larges Vo. IP Community with over 338 Million+ registered users • 30% are already using Skype for Business – 95% claimed to be saving money – 80% claimed to be increasing productivity • Over 100 billion minutes of Skype-to-Skype calls (Feb 08) 338 M+ Users Can’t Be Wrong!!!

Why Skype? • Disruptive Peer-to-Peer Technology – No single point of failure – Capacity scales with demand • Market Leader in Call Quality – Leading voice engine technology with sophisticated audio processing techniques – Intelligent network routing and management techniques to reduce latency and improve call quality • Seamless NAT/Firewall Traversal – Works behind a majority of NAT/firewalls without special configurations or equipments • Call Security – All calls are encrypted end-to-end using 256 bit AES encryption (Advanced Encryption Standard) “Depending on the speakerphone, Skype’s voice quality can be higher than a conventional phone” Business Week

How to Skype-enable a Call Center? PBX/Call Center Platform PBX to Skype Gateway T 1/E 1/SIP Broadband Connection

Enhanced Skype Applications for Call Center Web Skype Click 2 Call Remote Agent Global DID Skype Trunking

Vo. IP Call Center: Skype Remote Agent • Innovative call center application that integrates Altigen’s Extension. Anywhere™ feature with Vo. SKY Exchange & Skype client software Benefits • Route calls for Free to remote agents via the scalable and reliable Skype Vo. IP network • Cost-effectively add remote agents • Leverage the Free Skype client for enhanced voice quality over the public Internet Remote Skype Agents

Vo. IP Call Center: Web Click 2 Call • Web 2. 0 application that seamlessly integrates a company’s Website to its Call Center solution to enable real-time communication Inbound Sales Reps Click Website Visitor Benefits • Optimize a company’s Website for lead & sales generation • Improve customer service with instant customer interaction • Reduce toll free/8 XX costs

Vo. IP Call Center: Skype Trunking Outbound Telemarketers PSTN Sales Prospects Skype Trunking • Ultra cost-effective Vo. IP trunking solution leveraging low cost Skype. Pro (domestic flat rate plan) Benefits • Reliable, high quality Vo. IP calls • No contracts or setup fees • Save 90%+ on US/Canada calls

Vo. IP Call Center: Global DID • Global Direct Inward Dial (DID) solution that allow call centers to have local access numbers Call Center in India Benefits • Enables companies to expand their market presence to target additional customers outside of their city, state or country • Allows businesses to offer a UK convenient local access Customer number for their customers to call • Helps companies reduce their toll free/8 XX telecom costs US Customer

T HA NK YO U www. vosky. com