Enterprise Architecture within ING NIOC 2013 Henrik van

Enterprise Architecture within ING NIOC 2013 Henrik van Bruggen Arnhem, 5 april 2013 www. ing. com

Introduction Distinguished Chief Architect ING bank Application Architecture ING Netherland Infrastructure Architecture Global ING Since 1995 working for ING in various roles 2

ING Bank worldwide ING Retail is No. 2 bank in Netherlands and No. 4 in Belgium, also active in Central Eastern Europe ING Retail active in China, India and Thailand ING Direct active in Austria, France, Germany, Spain, Italy and the UK ING Commercial Banking has an international network in 40 countries with key positions in Structured Finance and Financial Markets ING Direct in Australia Universal Bank Retail and Commercial Banking only 3 Retail Banking only Equity stakes Retail and Commercial activities

Life of an architect within ING 4

What is architecture? Definition architecture ISO/IEC 42010: 2007 : ‘‘The fundamental organization of a system, embodied in its components, their relationships to each other and the environment, and the principles governing its design and evolution. ’’ Architectuur is in deze zin dus een managementinstrument dat gebruikt kan worden om verandertrajecten te besturen Architectuur dient om richting te geven aan ontwerp en realisatie van processen, organisatorische inrichting, informatievoorziening en technische infrastructuur van de organisatie 5

Having impact with architecture…. It takes more then structuring and modeling on paper • Create a Business Framework • Constant dialogue with your business • Communicate in a language your business understands • Create an Architecture Framework • Manage by architecture roadmaps • Governance that supports your roadmaps • Architects that Inform & Inspire • ……… Banking - Investments - Life Insurance - Retirement Services 6

by creating simplicity…. Consumer view analogy Outside in view –– Infrastructure service equivalents 7

…. based on a clear DRIVER • Our business Strategy, who do we want to be… • Our History (legacy), what made us today …. • Capabilities of IT, that we can realize… Banking - Investments - Life Insurance - Retirement Services 8

Business Strategy as a Drivers of our Architecture Our business Strategy, who do we want to be Banking - Investments - Life Insurance - Retirement Services 9

Business Strategy as a Driver Let’s look at a couple of challenges for banks…. I bank anywhere, anytime, anyhow I expect a smooth, personalized experience I tell others how great ING is I trust my bank Oranje is ING I expect value for money 10

Business Strategy as a Driver …we need other channels to build up trust… putting focus on our real-time customer view 11

Legacy as a Drivers of our Architecture Our History (legacy), what made us today …. 12

Legacy as a Driver Evolution as a Driver 202 x 2015 Real-Time Enterprise 2005 Integrated Enterprise 1986 Connected Enterprise 1965 Automated Enterprise 13 Predictive Enterprise

Legacy as a Driver Automated Enterprise (1965) Distribution Layer Fulfillment Layer ING’s Logical Application Architecture Framework 14 • Administration and booking of payments automated • Drivers: growth and efficiency

Legacy as a Driver Connected Enterprise (1986) Distribution Layer • Introduction of Girotel, payments; Direct Channel to the back office Systems • Back Office became visible to customers (or not) • Drivers: Speed & Convenience Fulfillment Layer Support Layer ING’s Logical Application Architecture Framework 15

Legacy as a Driver Integrated Enterprise (2005) • Multi Channel (7 x 24) • Near Real Time by Portals Distribution Layer • Complex customer view • High integration cost • No STP Fulfillment Layer Support Layer ING’s Logical Application Architecture Framework 16

Capabilities as a Driver Real Time Enterprise (2015) Distribution Layer MDM Customer Centric Core Layer • Multi Channel experience (7 x 24) • Mobile Channel (!) • Real Time & STP processes • Flexibility by BPM technology Fulfillment Layer • Central Customer View • Core Bank Package • Agility in Development Support Layer • Lower integration costs require ING’s Logical Application Architecture Framework 17 d t step x e n e to tak

Capabilities as a Driver Predictive Enterprise (202 x) Distribution Layer MDM Customer Centric Core Layer Fulfillment Layer Support Layer ING’s Logical Application Architecture Framework 18 • Multi Channel experience (7 x 24) • Mobile Channel (GEO) • Instant interaction • Social Mining • Use the information you have from your customer • Active Fraud prevention

Capabilities as a Driver Predictive Enterprise (202 x) Great service goes beyond apps. . . think about real time interventions Advanced intelligence to secure our customers money Sensing customer sentiment on all channels 19

other elements that accelerate your business • Sandbox as soon as possible, together with your business • Align Business, Application AND Infrastructure Architecture • Be closely aligned with the Scrum Teams • Always prepare the next step…. This makes architecture DRIVE your business 20

Thank you!! Banking - Investments - Life Insurance - Retirement Services 21

Target state 2012 -2017 Hybrid infrastructure services Application-, Supporting-, and Management Building Blocks (ABB’s, SBB’s and MBB’s) Banking - Investments - Life Insurance - Retirement Services DRAFT