Effective Communication Skills Overview v Why is this

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Effective Communication Skills

Effective Communication Skills

Overview v. Why is this important v. What does it mean v. Types of

Overview v. Why is this important v. What does it mean v. Types of communication skills v. Explore each of the 4 keys skills v. Get that job v. Questions

Why is this important? v Number one skill employers look for when recruiting staff

Why is this important? v Number one skill employers look for when recruiting staff Confederation of British Industry v Impacts upon outcomes – degree classification, job outcome, social interaction

What does it mean? v. An act by which one gives or receives information

What does it mean? v. An act by which one gives or receives information v. Intentional or unintentional v. Can be achieved using a variety of modes

Over to you…… v. In pairs find out about your partner v. Studying, goals,

Over to you…… v. In pairs find out about your partner v. Studying, goals, greatest achievements v 5 minutes each and then swap v. Introduce your partner to the group

Types of communication skills Written Verbal Non verbal Listening

Types of communication skills Written Verbal Non verbal Listening

Listening v. Maintain eye contact v. Do not interrupt v. Build rapport v. Clarifies

Listening v. Maintain eye contact v. Do not interrupt v. Build rapport v. Clarifies situation v. Do not make assumptions v. Ask questions

Written communication skills v. Application forms v. CV v. Cover letters v. Reports

Written communication skills v. Application forms v. CV v. Cover letters v. Reports

Get That Job http: //employability. uelconnect. org. uk/pages/ applying_for_jobs/0/applying_for_jobs. html

Get That Job http: //employability. uelconnect. org. uk/pages/ applying_for_jobs/0/applying_for_jobs. html

Verbal communication skills

Verbal communication skills

Techniques for verbal communication skills v. Speak clearly v. Adapt to suit audience v.

Techniques for verbal communication skills v. Speak clearly v. Adapt to suit audience v. Pitch, tone and speed v. Eye contact v. Non verbal cues v. Prepare - confidence v. Breathe!

The statistics How do we judge people when we first meet them? • 55%

The statistics How do we judge people when we first meet them? • 55% on how we look • 38% on how we sound • Only 7% on what we say

Non verbal Posture and eye contact Appearance 55% Gestures Facial expression

Non verbal Posture and eye contact Appearance 55% Gestures Facial expression

Non verbal communication skills § http: //www. maximumadvantage. com/nonv erbal-communication/non-verbalcommunication-demonstration. html § http: //www.

Non verbal communication skills § http: //www. maximumadvantage. com/nonv erbal-communication/non-verbalcommunication-demonstration. html § http: //www. youtube. com/watch? v=Ks_Mh 1 Qh. Mc

Effective communication techniques § http: //bis-confidencecoaching. com/verbalcommunication-using-effectivecommunication-techniques/

Effective communication techniques § http: //bis-confidencecoaching. com/verbalcommunication-using-effectivecommunication-techniques/

Useful websites • www. uel. ac. uk Information on UEL • www. uel. ac.

Useful websites • www. uel. ac. uk Information on UEL • www. uel. ac. uk/eet - for information on EET • http: //employability. uelconnect. org. uk/ - for info on applications, CVs, interviews, standing out from the crowd • www. prospects. ac. uk – general employability advice

Questions

Questions

Thank you Raksha Mehta eet@uel. ac. uk www. uel. ac. uk/eet 0208 223 2424

Thank you Raksha Mehta eet@uel. ac. uk www. uel. ac. uk/eet 0208 223 2424

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