Effective Communication ADq IK Effective Communication 12 December

Effective Communication ADq. IK Effective Communication 12 December 2018, ADVIK Gurukul Copyright © 2017 -18 ADVIK. All rights reserved. Confidential. Disclosure or duplication without consent is prohibited 1

ADq. IK Effective Communication Content § What is Communication Skill ? ? § Convey Idea Simple Persuasive Memorable Story Analogy Narrow focus § Ask Question Why Question Ask Question / Gather Info Reveal Info (guide answers) / disconfirming info. Leading Questions § Active listening Ask questions. Verbal (minimal encouragers) / Non-Verbal / Mirroring Probe Further / Summarize Gain their perspective Build relationship Interest Save Face Exact Counter Threat § Threats Willing to follow through § Ending Copyright © 2017 -18 ADVIK. All rights reserved. Confidential. Disclosure or duplication without consent is prohibited 2

Effective Communication ADq. IK Content § What is Communication Skill the ability to convey or share ideas and feelings effectively. Copyright © 2017 -18 ADVIK. All rights reserved. Confidential. Disclosure or duplication without consent is prohibited 3

Effective Communication ADq. IK Communication Goals § Convey Ideas § Gather Information § Change Relationship Copyright © 2017 -18 ADVIK. All rights reserved. Confidential. Disclosure or duplication without consent is prohibited 4

Effective Communication ADq. IK Key Principles to convey ideas § Grab Attention § Send message – Simple – Persuasive – Memorable Copyright © 2017 -18 ADVIK. All rights reserved. Confidential. Disclosure or duplication without consent is prohibited 5

Effective Communication ADq. IK Content § Convey Idea Simple Persuasive Copyright © 2017 -18 ADVIK. All rights reserved. Memorable Story Analogy Narrow focus Confidential. Disclosure or duplication without consent is prohibited 6

Effective Communication ADq. IK Content § Convey Idea Simple Persuasive Memorable Story Analogy Narrow focus § THE low cost airlines § Kitna Dete hai Copyright © 2017 -18 ADVIK. All rights reserved. Confidential. Disclosure or duplication without consent is prohibited 7

Effective Communication Copyright © 2017 -18 ADVIK. All rights reserved. ADq. IK Confidential. Disclosure

Effective Communication ADq. IK Content § Convey Idea Simple Persuasive Memorable Story Analogy Narrow focus § Compelling § Baat karne se baat bante hai Copyright © 2017 -18 ADVIK. All rights reserved. Confidential. Disclosure or duplication without consent is prohibited 9

Effective Communication ADq. IK Content § Convey Idea Simple Persuasive Memorable Story Analogy Narrow focus § Vivid § Candyman toffee Copyright © 2017 -18 ADVIK. All rights reserved. Confidential. Disclosure or duplication without consent is prohibited 11

Effective Communication ADq. IK Content § Convey Idea Simple Persuasive Memorable Story Analogy Narrow focus § ADVIK Story § Mastercard……priceless Copyright © 2017 -18 ADVIK. All rights reserved. Confidential. Disclosure or duplication without consent is prohibited 13

Effective Communication ADq. IK Content § Convey Idea Simple Persuasive Memorable Story Analogy Narrow focus § ADVIK did not invent Oil Pump. We produce efficiently than any § one in this World. Just like FORD. Peugeot 206………. Copyright © 2017 -18 ADVIK. All rights reserved. Confidential. Disclosure or duplication without consent is prohibited 15

Effective Communication ADq. IK Content § Convey Idea Simple Persuasive Memorable Story Analogy Narrow focus § Tata Nano : World Cheapest Car Copyright © 2017 -18 ADVIK. All rights reserved. Confidential. Disclosure or duplication without consent is prohibited 17

Effective Communication ADq. IK Content § Ask Question Why Question Copyright © 2017 -18 ADVIK. All rights reserved. Ask Question / Gather Info Reveal Info (guide answers) / disconfirming info. Leading Questions Confidential. Disclosure or duplication without consent is prohibited 18

Effective Communication ADq. IK Content § Ask Question Why Question Ask Question / Gather Info Reveal Info (guide answers) / disconfirming info. Leading Questions § University of Chicago received $ 1 million in grant. Copyright © 2017 -18 ADVIK. All rights reserved. Confidential. Disclosure or duplication without consent is prohibited 19

Effective Communication ADq. IK Content § Ask Question Why Question Copyright © 2017 -18 ADVIK. All rights reserved. Ask Question / Gather Info Reveal Info (guide answers) / disconfirming info. Leading Questions Confidential. Disclosure or duplication without consent is prohibited 20

Effective Communication ADq. IK What Questions do § Structure Conversation § Moves discussion forward – “And what happened next” § Pauses to ensure understanding – “Do you know what I mean ? ’ § Solicit information § Guide answers Copyright © 2017 -18 ADVIK. All rights reserved. Confidential. Disclosure or duplication without consent is prohibited 21

Effective Communication ADq. IK Skilled Negotiator in Communication What to be good at ! Copyright © 2017 -18 ADVIK. All rights reserved. Confidential. Disclosure or duplication without consent is prohibited 22

Effective Communication ADq. IK Skilled Negotiator in Communication What not to do. Copyright © 2017 -18 ADVIK. All rights reserved. Confidential. Disclosure or duplication without consent is prohibited 23

Effective Communication ADq. IK Content § Ask Question Why Question Copyright © 2017 -18 ADVIK. All rights reserved. Ask Question / Gather Info Reveal Info (guide answers) / disconfirming info. Leading Questions Confidential. Disclosure or duplication without consent is prohibited 24

Effective Communication ADq. IK Experiment Copyright © 2017 -18 ADVIK. All rights reserved. Confidential.

Effective Communication ADq. IK Manipulation Copyright © 2017 -18 ADVIK. All rights reserved. Confidential.

Effective Communication ADq. IK Result Copyright © 2017 -18 ADVIK. All rights reserved. Confidential.

Effective Communication ADq. IK Questions Summary § Ask Questions § Seek disconfirming information – What medication have you missed? – What problem is in this mobile? – What challenges are you facing meeting this deadline. Copyright © 2017 -18 ADVIK. All rights reserved. Confidential. Disclosure or duplication without consent is prohibited 28

Effective Communication ADq. IK Content § Ask Question Why Question Copyright © 2017 -18 ADVIK. All rights reserved. Ask Question / Gather Info Reveal Info (guide answers) / disconfirming info. Leading Questions Confidential. Disclosure or duplication without consent is prohibited 29

Effective Communication ADq. IK Leading Questions Copyright © 2017 -18 ADVIK. All rights reserved.

ADq. IK Effective Communication Leading Question Continued………verb Vs speed Speed (Km/hr) 90 82 80 76 70 60 60 50 40 30 20 10 0 Smashed Copyright © 2017 -18 ADVIK. All rights reserved. Bumped Contacted Confidential. Disclosure or duplication without consent is prohibited 31

Effective Communication ADq. IK Content § Active listening Ask questions. Verbal (minimal encouragers) / Non-Verbal / Mirroring Copyright © 2017 -18 ADVIK. All rights reserved. Probe Further / Summarize Gain their perspective Build relationship Confidential. Disclosure or duplication without consent is prohibited 33

Effective Communication ADq. IK Active Listening Copyright © 2017 -18 ADVIK. All rights reserved.

Effective Communication ADq. IK Content § Active listening Ask questions. Verbal (minimal encouragers) / Non-Verbal / Mirroring Copyright © 2017 -18 ADVIK. All rights reserved. Probe Further / Summarize Gain their perspective Build relationship Confidential. Disclosure or duplication without consent is prohibited 35

Effective Communication ADq. IK Content § Active listening Ask questions. Verbal (minimal encouragers) / Non-Verbal / Mirroring Copyright © 2017 -18 ADVIK. All rights reserved. Probe Further / Summarize Gain their perspective Build relationship Confidential. Disclosure or duplication without consent is prohibited 36

Effective Communication ADq. IK Content § Active listening Ask questions. Verbal (minimal encouragers) / Non-Verbal / Mirroring Copyright © 2017 -18 ADVIK. All rights reserved. Probe Further / Summarize Gain their perspective Build relationship Confidential. Disclosure or duplication without consent is prohibited 37

Effective Communication ADq. IK Content § Active listening Ask questions. Verbal (minimal encouragers) / Non-Verbal / Mirroring Copyright © 2017 -18 ADVIK. All rights reserved. Probe Further / Summarize Gain their perspective Build relationship Confidential. Disclosure or duplication without consent is prohibited 38

Effective Communication ADq. IK Content § Active listening Ask questions. Verbal (minimal encouragers) / Non-Verbal / Mirroring Copyright © 2017 -18 ADVIK. All rights reserved. Probe Further / Summarize Gain their perspective Build relationship Confidential. Disclosure or duplication without consent is prohibited 39

Effective Communication ADq. IK Communication Media Copyright © 2017 -18 ADVIK. All rights reserved.

Effective Communication ADq. IK Communication Media Advantage of Email Copyright © 2017 -18 ADVIK.

Effective Communication ADq. IK Communication Media Richness Copyright © 2017 -18 ADVIK. All rights

Effective Communication ADq. IK Communication Media Email Prescription Copyright © 2017 -18 ADVIK. All

Effective Communication ADq. IK Content § Threats Willing to follow through Copyright © 2017 -18 ADVIK. All rights reserved. Interest Save Face Exact Counter Threat Confidential. Disclosure or duplication without consent is prohibited 51

Effective Communication ADq. IK Content § Threats Willing to follow through Copyright © 2017 -18 ADVIK. All rights reserved. Interest Save Face Exact Counter Threat Confidential. Disclosure or duplication without consent is prohibited 52

Effective Communication ADq. IK Air traffic controller Copyright © 2017 -18 ADVIK. All rights

Effective Communication ADq. IK Consequence Copyright © 2017 -18 ADVIK. All rights reserved. Confidential.

Effective Communication ADq. IK When to use threat § Get attention § Send a message (status quo is not acceptable) § Set a precedent Copyright © 2017 -18 ADVIK. All rights reserved. Confidential. Disclosure or duplication without consent is prohibited 55

Effective Communication ADq. IK Content § Threats Willing to follow through Copyright © 2017 -18 ADVIK. All rights reserved. Interest Save Face Exact Counter Threat Confidential. Disclosure or duplication without consent is prohibited 56

Effective Communication ADq. IK Content § Threats Willing to follow through Copyright © 2017 -18 ADVIK. All rights reserved. Interest Save Face Exact Counter Threat Confidential. Disclosure or duplication without consent is prohibited 57

Effective Communication ADq. IK Content § Threats Willing to follow through Copyright © 2017 -18 ADVIK. All rights reserved. Interest Save Face Exact Counter Threat Confidential. Disclosure or duplication without consent is prohibited 58

Effective Communication ADq. IK Content § Threats Willing to follow through Copyright © 2017 -18 ADVIK. All rights reserved. Interest Save Face Exact Counter Threat Confidential. Disclosure or duplication without consent is prohibited 59

Effective Communication ADq. IK Responding to threats Copyright © 2017 -18 ADVIK. All rights

Effective Communication ADq. IK Content § Ending Copyright © 2017 -18 ADVIK. All rights

ADq. IK Effective Communication Content § What is Communication Skill the ability to convey or share ideas and feelings effectively. § Convey Idea Simple Persuasive Memorable Story Analogy Narrow focus § Ask Question Why Question Ask Question / Gather Info Reveal Info (guide answers) / disconfirming info. Leading Questions § Active listening Ask questions. Verbal (minimal encouragers) / Non-Verbal / Mirroring Probe Further / Summarize Gain their perspective Build relationship Interest Save Face Exact Counter Threat § Threats Willing to follow through § Ending Copyright © 2017 -18 ADVIK. All rights reserved. Confidential. Disclosure or duplication without consent is prohibited 63

Effective Communication ADq. IK Thank you Questions ? ? Confidentiality These presentations and reports should not be reproduced, re-circulated, published in any media, website or otherwise, in any form or manner, in part or as a whole, without the express consent in writing of Advik or its subsidiaries. Any unauthorized use, disclosure or public dissemination of information contained herein is prohibited. Disclaimer Advik provides a wide array of presentations and reports, with the contributions of various professionals. These presentations and reports are for informational purposes and private circulation only and do not constitute an offer to buy or sell any securities mentioned therein. They do not purport to be a complete description of the markets conditions or developments referred to in the material. While utmost care has been taken in preparing the above, we claim no responsibility for their accuracy. We shall not be liable for any direct or indirect losses arising from the use thereof and the viewers are requested to use the information contained herein at their own risk. Unless specifically noted, Advik is not responsible for the content of these presentations and/or the opinions of the presenters. Individual situations and local practices and standards may vary, so viewers and others utilizing information contained within a presentation are free to adopt differing standards and approaches as they see fit. You may not repackage or sell the presentation. Products and names mentioned in materials or presentations are the property of their respective owners and the mention of them does not constitute an endorsement by Advik. Information contained in a presentation hosted or promoted by Advik is provided “as is” without warranty of any kind, either expressed or implied, including any warranty of merchantability or fitness for a particular purpose. Advik assumes no liability or responsibility for the contents of a presentation or the opinions expressed by the presenters. All expressions of opinion are subject to change without notice. Copyright © 2017 -18 ADVIK. All rights reserved. Confidential. Disclosure or duplication without consent is prohibited 64