Effective Communication Friday August 23 rd NICC TCC

Effective Communication Friday, August 23 rd NICC TCC for Professional Development 8 -12

Objectives In this class, participants will: Identify personal communication styles (8 -9) Discuss how personality can impact communication (9 -10) Recognize the optimal ways to utilize verbal and nonverbal communication. (10 -11) Define the methods in which to relate to others in a way that could increase their influence with them (11 -12)

Who are the Great Communicators? What impresses You?

Credibility + Communications = Connections Relationships – people listen because of who you know Sacrifice – people listen because of what you have suffered Insight – people listen because of what you know Experience – people listen because of what you have achieved Abilities – people listen because of what you are able to do Intuition – people listen because of what you sense Character – people listen because of your integrity Humility – people listen because of your heart Relevance – people listen because you identify with their needs Convictions – people listen because of your passion WHY DO You Listen to people and why do PEOPLE LISTEN TO YOU?

Clarity – Message Correctness - Language Effectiveness - Connecting Me s sa ge Three Components of Effective Communication BODY LANGUAGE – What others see 55% Face to Face Communication 7% - Message – What we say 38% - Tone of Voice 55% - Body Language – What others see What we say Tone of Voice 38% TONE OF VOICE Body Lang.

CLARITY – Responsibility of the Message Sender Messages become unclear when: 1) Vague (ask yourself what do I mean? ) (Use Specifics) (Tell a Story) 2) Too Wordy (don’t use 3 words, when 1 will do) 3) Jargon 4) Passive Voice (not as clear and direct as an active voice) 5) Cliches THINK (only use if your listener understands it) - BCS (not everyone gets them) OF A TIME WHEN YOU DID NOT HAVE CLARITY IN COMMUNICATION – EITHER AS A SENDER OR AS A RECEIVER….

Evaluate this message……. http: //youtu. be/l-g. QLqv 9 f 4 o

Perception gets in the way of Clarity We See things as We are, Not as THEY Are How does Judgment and Perception Impact Communication?

Communicators Keep an Open Mind Perceptions Activity Worksheet How you perceive something determines your communication style: 1) Fear (False Evidence Appearing Real) 2) Confidence (Assertive Style) 3) Arrogance (Aggressive Style) 4) Ignorance (Passive Style)

Roadblocks to Communication Ordering or Directing or Commanding 2) Warning or Threatening 3) Giving advice 4) Arguing, lecturing 5) Moralizing, Preaching 6) Judging, Criticizing, Blaming 7) Agreeing, approving, praising 8) Shaming, ridiculing 9) Interpreting, Analyzing 10) Reassuring, Sympathing 11) Probing, Questioning 12) Withdrawing, Distracting, Humoring, Changing Subject 1)

What’s in your Wallet? – Impromptu Speaking Effective Communication means you understand your Audiences value systems Clarity Exercise: Select something out of your wallet and share with your partner in as clear as message as possible and make sure your message answers the following questions: Why is this important to you What does it stand for in your life How has it been something that has defined you as a person.

Listening with Communication People SPEAK at 100 to 175 words per minute (WPM), but they can LISTEN intelligently at 600 to 800 WPM. 9% of the day is spent Writing 16% is spent Reading 30% is spent Speaking 45% is spent LISTENING…

10 WAYS TO INCREASE INFLUENCE CLIMB THE LADDER OF LISTENING Look at speaker Ask questions Don’t interrupt Don’t change subject Emotion Responsive listening LISTEN

Personal Communication Style & Personalities Impact Action, Process, People, Idea Real Colors: Temperament Assessment Di. SC: behavior assessment http: //access. ewu. edu/Documents/HRRR/Sup%20 Manual/Comm. Self. Assessme nt. pdf

Traffic Jam What is key in Communication to solve this problem?

K. I. S. S. = Keep It Simple Sweetheart! Effective Communicators do the difficult work of keeping it SIMPLE 4 components to connect through communication Humor Heart Hope Help Art of Simplicity 1. Talk to people, not above them 2. Get to the point 3. Say it over and over again 4. Say it clearly 5. Say less

Optimize Ways to Utilize Verbal & Non. Verbal Communication Trust Yourself Know your Audience Ask Questions and Never Assume Develop ways to express your emotions Dealing with Difficult People Rule #1: There’s no such thing as a difficult person Rule #2: It’s a conditioned behavior Rule #3: Fear is the root of all difficult behavior Rule #4: The reaction is conditioned to the behavior

Increase Influence through Communication Integrity Nuture Other People F aith in People Listen to People Understand People E nlarge People Navigate for Others C onnect with People E mpower People

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