Consultancy Pitch Marriott Windsor Hotel London Who Are

Consultancy Pitch Marriott Windsor Hotel, London

Who Are We? LRA, a Deloitte management Consulting Service Have more than 25 years of experience in BSA evaluation, consulting services, field examination, brand health management, and quality assurance inspection services Clients: Starwood Hotels & Resorts, the NBA, The Port Authority of New York and New Jersey, and Toll Brothers.

Project Objective Basic outcomes such as cleanliness, financial management, front desk services, leadership management, operation services, facilities, and employee performances are all measured and evaluated. Project Scope • Marriott Windsor Hotel-located at a distance of three miles from Windsor and five miles from the Heathrow airport & close to various popular tourists attractions. • Renovated in 2008 • Competition with cheap budget hotels during pandemic crisis

Our Services: Departments audited- food and beverage, kitchen, front office, housekeeping, leisure, sales and marketing, finance and human resource management We bring in rapid turnaround with superior work quality within the budget and improve the efforts and compliance of brand management by sharpening the brand awareness marketing We measure and improve the customer service by increasing the customer satisfaction, profitability, development, and advocacy based on the standard guidelines

Detailed report with the action plan and recommendations are submitted to the general manager of the hotel and the senior leadership with Marriott International The recommendations suggested upon auditing are primarily focussed on contactless safety measure through social distancing adoptions with regard to Covid-19 preventive measures (Chaturvedi, 2020).

Constraints & Assumptions The emergence of Covid-19 pandemic crisis has tremendously affected the hotel sector Around 25% of the Marriott hotels have temporarily been shut down in order to control the spread of the virus and the Revenue per Available Room (Rev. PAR) was declined by 60% resulting in financial impacts to the industry (Global. Data, 2020). A rate value assessment through SWOT analysis is created by comparing the strength and weakness of the hotel using pricing models in order to position the hotel with that of its closest competitor in the market (Nordmeyer, 2019).

Confidence in the Audit Team LRA services are known for its exceptional customer experience management and services. Offers cutting edge strategic research plans and recommendations through strategic review auditing, accounting and reporting to evaluate the pandemic risks Our services require a contested cost of £ 1500 for the detailed consultancy report plus the other expenses such as travel, one meal per every shift for each of our team member, and a designated meeting room on all Mondays for two hours.

Advantages Excellent services provided by professionally qualified experts, excellent quality recommendations, and cost effective full time audit service The benefits that the hotel gains through our services are that the customers will be able to notice the inclusion of higher standards of cleanliness in the hotel that focuses on surface area cleanliness, guest contact awareness, and food safety practices (Marriott International Inc. , 2020).

The Audit Team Project Manager – Myself (Tom George). Responsible for providing the management with a detailed and a comprehensive report regarding the future action plans and recommendations that needs to be made for improving the services and maintaining the brand reputation of the hotel. Team Members- Barry Williams (Senior Organisational Development Consultant) and Mathew Jones (Senior Risk Control Consultant ) A project is considered as successful when all the required information is communicated effectively to the respective authorities (Woodcock & Francis, 2017). Barry and Mathew will be reporting to me on a weekly basis regarding the audit findings and discussions.

Project Plan Project Control- The findings made during the audit will be communicated safely and the results obtained will be discussed with the general manager on weekly intervals through emails. Quality Control- we follow a weekly schedule on a shift basis during both day and nights by accessing and carefully monitoring all the departments Dates- The start date for the audit commencement is proposed to be on 25 th July, 2020 and is proposed to be completed on 25 th September, 2020.

References Chaturvedi, A. (2020, April 30). COVID-19: Hotel chains prepare for service protocols revamp. Retrieved July 13, 2020, from https: //economictimes. indiatimes. com/industry/services/hotels-/-restaurants/covid -19 -hotel-chains-prepare-for-service-protocolsrevamp/articleshow/75464076. cms? from=mdr Global. Data. (2020, April 15). Covid-19 impact: Around 25% of Marriott hotels have closed temporarily. Retrieved July 12, 2020, from https: //www. hotelmanagementnetwork. com/news/covid-19 -impact-marriott-hotels/ Marriott International Inc. (2020, April 22). Marriott to roll out a multi-pronged platform to elevate its cleanliness standards. Retrieved from https: //www. 4 hoteliers. com/news/story/20290 Nordmeyer, B. (2019, March 04). Advantages & Disadvantages of SWOT Analysis. Retrieved July 13, 2020, from https: //smallbusiness. chron. com/advantages-ampdisadvantages-swot-analysis-41398. html Woodcock, M. , & Francis, D. (2017). Team Effectiveness Audit. Team Metrics, 3 -24. doi: 10. 4324/9781315087429 -1

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