COMMUNICATION SOCIAL STYLES Administrative Professional Series COMMUNICATION ACTIVE

COMMUNICATION & SOCIAL STYLES Administrative Professional Series

COMMUNICATION ACTIVE LISTENING Deliberate process through which we seek to understand the TRUE meaning of the conversation and the emotions behind the thoughts. Verbal Communication Non-Verbal Communication Para-Language: How we say it

WHAT % OFMEANING COMES FROM EACH? [CATEGORY NAME] [PERCENTAGE] 0% [CATEGORY NAME] [PERCENTAGE] Verbal [CATEGORY NAME] [PERCENTAGE] Non-Verbal Para-Language

GOOD & POOR LISTENING BEHAVIORS Good Behaviors Poor Behaviors Eye Contact Distractions (ie. Phone, TV, Computer) Posture Interrupting Mirroring Defensiveness Asking Clarifying Questions Lack of Eye Contact/Eye Rolling Don’t Interrupt or Rush the Speaker No Response

What Did You Say?

SOCIAL STYLES • Need to be right • Attentive to detail • Focused on tasks • Not highly assertive • Needs Personal Security • Thinks carefully before acting • Asks rather than tells • Dependable and Agreeable • Direct and to the point • Tells rather than asks • Value Results • Accepts Challenges Analytical Driver Amiable Expressive • Energetic and focus on people • Enjoy Creative Challenge • Need Personal Approval • Highly flexible and spontaneous

IF I WERE A SHOE…

If The Shoe Fits…