Communication Skills Communication skills are ranked FIRST among

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Communication Skills

Communication Skills

Communication skills are ranked FIRST among a job candidate’s “must have” soft skills and

Communication skills are ranked FIRST among a job candidate’s “must have” soft skills and qualities, according to a survey conducted by the National Association of Colleges and Employers.

Communication Forms • Verbal sounds, language and tone of voice • Aural listening and

Communication Forms • Verbal sounds, language and tone of voice • Aural listening and hearing • Non Verbal facial expressions, body language, and posture • Written emails, blogs, text messages • Visual signs, symbols, and pictures

Verbal Skills • Enunciate your words • Develop your voice • Pronounce your words

Verbal Skills • Enunciate your words • Develop your voice • Pronounce your words correctly • Animate your voice • Use the right words • Slow your speech down • Use appropriate volume • Learn to “read” the listener

Listening Skills • Eliminate distractions • Make time to listen • Practice reflective listening

Listening Skills • Eliminate distractions • Make time to listen • Practice reflective listening • Wait for the speaker to finish • Pay attention • Listen for understanding

Reflective Listening • Paraphrasing • Reflective Feeling • Summarizing • Questioning

Reflective Listening • Paraphrasing • Reflective Feeling • Summarizing • Questioning

Written Skills • Be concise • Don’t rely on computer programs • Look for

Written Skills • Be concise • Don’t rely on computer programs • Look for potential misunderstandings • Proof everything • Know when to phone

Three Minute Quiz

Three Minute Quiz

Non Verbal Skills Facial Expressions Posture Gestures

Non Verbal Skills Facial Expressions Posture Gestures

Barriers to Communication • Poor Organization • Differing viewpoints • Negative attitudes • Cultural

Barriers to Communication • Poor Organization • Differing viewpoints • Negative attitudes • Cultural barriers • Lack of attention • Language • Prejudices / stereotypes • Physical restrictions • Preconceived notions • Emotional responses • Jargon • Generational differences

How good are you at communicating ?

How good are you at communicating ?

Action Steps • Pay attention • Reflect what the speaker says • Consider your

Action Steps • Pay attention • Reflect what the speaker says • Consider your posture • Show empathy • Ask for clarification • Give feedback

References • Mastering Soft Skills for Workplace Success by United States Department of Labor

References • Mastering Soft Skills for Workplace Success by United States Department of Labor retrieved from www. dol. gov/odep/topics/youth/softskills • How to Develop Good Communication Skills: 16 Steps, retrieved from www. wikihow. com/Devlop-Good. Communication-Skills • Improving Your Written Communication Skills by Todd Smith, retrieved from www. littlethingsmatter. com • Communication Skills by Rod Windle and Suzanne Warren retrieved from www. directionservice. org/cadre/section 4. cfm • Make Yourself Heard! Professional Communication Skills by Ann Cross and Martha Lanaghen, JIST Publishing

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