Chapter 6 ETIQUETTEDRESS Professionalism Skills for Workplace Success

OBJECTIVES 1. Describe and discuss the importance of professional behavior in your career 2.

EXECUTIVE PRESENCE • Executive presence: having the attitude of an executive • This shows

INFLUENCES OF DRESS IN A PROFESSIONAL ENVIRONMENT • Appearance: how you look • The

INFLUENCES OF DRESS IN A PROFESSIONAL ENVIRONMENT Appropriate Dress • Dress code: a policy

TIPS FROM HEAD TO TOE • Shower daily and use deodorant • Use lotions,

TALK IT OUT Your friend is invited to deliver a speech at the meeting

JEWELRY, BODY PIERCING, AND TATTOOS • Body piercings and body rings/jewelry may be offensive

CASUAL WORKDAYS AND SPECIAL EVENTS • Casual workdays: days when companies relax their dress

TALK IT OUT Identify people in class who are wearing something appropriate for a

HANDSHAKES • A good handshake conveys confidence 1. Make eye contact and smile 2.

HANDSHAKES § Do not squeeze too firmly § Shake the entire hand, not just

DINING Dining Etiquette • Place your napkin on your lap; if you need to

4. DINING Dining Etiquette (cont. ) • Do not order anything expensive or messy

4. DINING Dining Etiquette (cont. ) • Do not eat your meal with your

DINING Dining Etiquette (cont. ) • R. S. V. P. means “please respond” –

TALK IT OUT Share common dining and social situations that make you uncomfortable and

TECHNOLOGY AT WORK Mobile Communication Devices • Turn off or silence your device when

TECHNOLOGY AT WORK Phone Etiquette • Communicate properly through the words you choose, tone

TECHNOLOGY AT WORK Phone Etiquette-Speakerphones • Speakerphones are useful communication tools • Should only

TECHNOLOGY AT WORK Phone Etiquette – Taking a Call • When answering a call,

TECHNOLOGY AT WORK Phone Etiquette-Messages • Keep phone messages brief • State your name,

TECHNOLOGY AT WORK E-mail and Computer Usage • • Use only for business purposes

BUSINESS ETIQUETTE Terms • Etiquette: a standard of social behavior as seen by society

BUSINESS ETIQUETTE Please and Thank You • These are extremely powerful words that can

BUSINESS ETIQUETTE Demeanor • Have a positive attitude • Make eye contact and smile

TALK IT OUT Discuss ways you can be courteous and respectful in class Professionalism:

OTHER ETIQUETTE BASICS • • • Knock before entering an office Put others first—allow

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OBJECTIVES 1. Describe and discuss the importance of professional behavior in your career 2. State the impact dress can have on others’ perception of you 3. Demonstrate a professional and correct introduction and handshake 4. Demonstrate appropriate professional behavior in business dining situations 5. Recognize and apply the appropriate use of technology in business/social situations 6. Utilize professional etiquette in appropriate business situations Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson • Sandra B. Bolt Copyright © 2011 by Pearson Education, Inc. publishing as Pearson [imprint]

EXECUTIVE PRESENCE • Executive presence: having the attitude of an executive • This shows you have knowledge about basic workplace behavior • Be prepared for the social experiences you will face in the workplace Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson • Sandra B. Bolt Copyright © 2011 by Pearson Education, Inc. publishing as Pearson [imprint]

INFLUENCES OF DRESS IN A PROFESSIONAL ENVIRONMENT • Appearance: how you look • The majority of first impressions are made through your visual appearance • Appearance has an impact on how you perform at work • Think of your appearance as a frame; it is there only to highlight the picture Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson • Sandra B. Bolt Copyright © 2011 by Pearson Education, Inc. publishing as Pearson [imprint]

INFLUENCES OF DRESS IN A PROFESSIONAL ENVIRONMENT Appropriate Dress • Dress code: a policy that addresses issues such as required attire, uniforms, and hairstyle • Work wardrobe: clothes primarily worn only to work and work-related functions – Simple, solid skirts for women – Dark slacks and a matching jacket for men • Develop a style that conforms to both company policy and your taste Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson • Sandra B. Bolt Copyright © 2011 by Pearson Education, Inc. publishing as Pearson [imprint]

TIPS FROM HEAD TO TOE • Shower daily and use deodorant • Use lotions, cologne, or perfume sparingly • Clothes should be clean and ironed, and they should fit properly • Hair should be clean, well kept, and a natural color • It is not acceptable to wear suggestive clothing • Hands and nails should be well-groomed • Jewelry should be kept to a minimum • Shoes should be in good condition Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson • Sandra B. Bolt Copyright © 2011 by Pearson Education, Inc. publishing as Pearson [imprint]

TALK IT OUT Your friend is invited to deliver a speech at the meeting with Saigon. Tech and HCC’s staff. Give your friend some tips (from head to toe) to have appropriate appearance. Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson • Sandra B. Bolt Copyright © 2011 by Pearson Education, Inc. publishing as Pearson [imprint]

JEWELRY, BODY PIERCING, AND TATTOOS • Body piercings and body rings/jewelry may be offensive to some individuals • It is difficult to hide a tattoo • Consider the long-term consequences if you are thinking about getting a tattoo • Nose rings, lip rings, and/or tongue rings should not be worn in a professional setting • More than two earrings worn on each ear is considered unprofessional Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson • Sandra B. Bolt Copyright © 2011 by Pearson Education, Inc. publishing as Pearson [imprint]

CASUAL WORKDAYS AND SPECIAL EVENTS • Casual workdays: days when companies relax their dress code • Still dress appropriately for work • More formal attire may be required for special work-related functions (e. g. customer service) • Avoid shirts with sayings or graphics that may offend others Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson • Sandra B. Bolt Copyright © 2011 by Pearson Education, Inc. publishing as Pearson [imprint]

TALK IT OUT Identify people in class who are wearing something appropriate for a casual workday Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson • Sandra B. Bolt Copyright © 2011 by Pearson Education, Inc. publishing as Pearson [imprint]

HANDSHAKES • A good handshake conveys confidence 1. Make eye contact and smile 2. Extend your right hand 3. Meet at the web; 4. Grip the other person’s hand 5. Gently squeeze and shake hands Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson • Sandra B. Bolt Copyright © 2011 by Pearson Education, Inc. publishing as Pearson [imprint]

HANDSHAKES § Do not squeeze too firmly § Shake the entire hand, not just the fingers § Do not place your hand on top of the other person’s hand or pat the hand § If your palms are sweaty, discretely wipe your palm on the side of your hip prior to shaking Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson • Sandra B. Bolt Copyright © 2011 by Pearson Education, Inc. publishing as Pearson [imprint]

DINING Dining Etiquette • Place your napkin on your lap; if you need to leave the table, place your napkin to the side of your plate • As courses are served, start with the outside utensil and work in, toward the plate; the utensils set at the top of the plate are for your dessert • With beverages, offer and serve others at your table prior to serving yourself • Do not order alcohol unless others at your table first order an alcoholic beverage; abstaining from alcohol is the most desired behavior Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson • Sandra B. Bolt Copyright © 2011 by Pearson Education, Inc. publishing as Pearson [imprint]

4. DINING Dining Etiquette (cont. ) • Do not order anything expensive or messy • Offer bread to others at your table before taking a piece for yourself • Offer the last piece of bread or appetizer to others before taking it • Begin eating only when everyone at your table has been served; if everyone receives their meal except you, give others at your table permission to begin eating without you Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson • Sandra B. Bolt Copyright © 2011 by Pearson Education, Inc. publishing as Pearson [imprint]

4. DINING Dining Etiquette (cont. ) • Do not eat your meal with your fingers unless your main course can be eaten without utensils • If you accidentally burp or slurp, immediately apologize and say “excuse me” • When done eating, place your knife and fork together with the blade facing in and the tines up; when you are resting and do not want the server to take your plate, place tines facing down • It is inappropriate to use a mobile device while dining; if you must take a call, excuse yourself from the table Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson • Sandra B. Bolt Copyright © 2011 by Pearson Education, Inc. publishing as Pearson [imprint]

DINING Dining Etiquette (cont. ) • R. S. V. P. means “please respond” – Send a reply, whether you are accepting the invitation or sending your regrets • When attending a social functional with other professionals, remember: – Refrain or limit the consumption of alcohol – Only serve yourself a small plate of hors d’oeuvres and move away from the food table – Hold your hors d’oeuvres in your left hand, leaving your right hand free to shake hands and greet others – Do not talk with food in your mouth Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson • Sandra B. Bolt Copyright © 2011 by Pearson Education, Inc. publishing as Pearson [imprint]

TALK IT OUT Share common dining and social situations that make you uncomfortable and identify how best to deal with these situations Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson • Sandra B. Bolt Copyright © 2011 by Pearson Education, Inc. publishing as Pearson [imprint]

TECHNOLOGY AT WORK Mobile Communication Devices • Turn off or silence your device when attending a meeting • If you are anticipating an emergency call, place on vibrate • Do not use devices while dining or while attending meetings & performances • Do not take or make a text or call in front of others; instead, excuse yourself and step away for privacy Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson • Sandra B. Bolt Copyright © 2011 by Pearson Education, Inc. publishing as Pearson [imprint]

TECHNOLOGY AT WORK Phone Etiquette • Communicate properly through the words you choose, tone of voice, pitch of voice, and rate of speech • Convey a positive, friendly attitude • Speak clearly and slowly • Phone calls are for brief interactions Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson • Sandra B. Bolt Copyright © 2011 by Pearson Education, Inc. publishing as Pearson [imprint]

TECHNOLOGY AT WORK Phone Etiquette-Speakerphones • Speakerphones are useful communication tools • Should only be used for conference calls when other participants are in the same room or when you require a hands-free device • Only use in a private room where call will not be distracting to others • Make introductions to all included in call • Avoid distracting noises Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson • Sandra B. Bolt Copyright © 2011 by Pearson Education, Inc. publishing as Pearson [imprint]

TECHNOLOGY AT WORK Phone Etiquette – Taking a Call • When answering a call, answer by the second ring • When others are present, let call go into voice mail • If you are expecting a call and others are present, inform those present that you will need to take the call • Politely tell individuals when they will be placed on hold Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson • Sandra B. Bolt Copyright © 2011 by Pearson Education, Inc. publishing as Pearson [imprint]

TECHNOLOGY AT WORK Phone Etiquette-Messages • Keep phone messages brief • State your name, the purpose of the call, and your return phone number • Speak slowly and clearly • Repeat your name and return number at the end of your message • Promptly return phone messages • Keep your voicemail greetings professional Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson • Sandra B. Bolt Copyright © 2011 by Pearson Education, Inc. publishing as Pearson [imprint]

TECHNOLOGY AT WORK E-mail and Computer Usage • • Use only for business purposes Emoticons are inappropriate at work Do not forward non-work-related messages Check spelling & grammar before sending a response • Respond to messages requesting a reply • Include the business subject in the subject line to let the receiver know it is not junk email or a virus • Proofread and think about a message before pressing reply to ensure proper interpretation Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson • Sandra B. Bolt Copyright © 2011 by Pearson Education, Inc. publishing as Pearson [imprint]

BUSINESS ETIQUETTE Terms • Etiquette: a standard of social behavior as seen by society • Courtesy: exercising manners, respect, and consideration toward others • Respect: holding someone in high regard; putting others’ needs before your own needs Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson • Sandra B. Bolt Copyright © 2011 by Pearson Education, Inc. publishing as Pearson [imprint]

BUSINESS ETIQUETTE Please and Thank You • These are extremely powerful words that can create power for you at work • When someone does something nice for you, say “thank you” • Make it a habit to write a thank-you note when someone does something for you Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson • Sandra B. Bolt Copyright © 2011 by Pearson Education, Inc. publishing as Pearson [imprint]

BUSINESS ETIQUETTE Demeanor • Have a positive attitude • Make eye contact and smile • Make introductions when necessary – Introduce the least important person to the most important person first • Keep appointments on time • Be kind and polite • Do not ignore an appointment; if you must cancel, apologize Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson • Sandra B. Bolt Copyright © 2011 by Pearson Education, Inc. publishing as Pearson [imprint]

TALK IT OUT Discuss ways you can be courteous and respectful in class Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson • Sandra B. Bolt Copyright © 2011 by Pearson Education, Inc. publishing as Pearson [imprint]

OTHER ETIQUETTE BASICS • • • Knock before entering an office Put others first—allow others to go first No Interrupting—rude behavior Apologize—everyone makes mistakes Avoid dominating a conversation—the key is listening • Do not swear in the workplace Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson • Sandra B. Bolt Copyright © 2011 by Pearson Education, Inc. publishing as Pearson [imprint]