Workplace Readiness Skills and Professionalism in the Workplace

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+ Workplace Readiness Skills and Professionalism in the Workplace Marketing Co-Op

+ Workplace Readiness Skills and Professionalism in the Workplace Marketing Co-Op

+ Ethics in the Workplace Ethics Positive Work Ethic n A set of principles

+ Ethics in the Workplace Ethics Positive Work Ethic n A set of principles and values that govern our behavior To follow all company policies and procedures completely n Knowing the difference between right and wrong Someone who is ethical is…. . n Using that knowledge to make decisions about how we behave Ø Honest Ø Dependable Ø Loyal Ø Efficient Ø Modest Ø Enthusiastic Ø Positive

+ Demonstrating Positive Work Ethic n Punctual Ø arrival time 10 -15 minutes early

+ Demonstrating Positive Work Ethic n Punctual Ø arrival time 10 -15 minutes early n Consistent n Willingly attendance taking direction from your boss Show respect Ø Be friendly Ø n Taking Ø initiative Doing things without being asked

+ Demonstrate Integrity n Integrity: the quality of being honest and having strong moral

+ Demonstrate Integrity n Integrity: the quality of being honest and having strong moral principles Ø Using sick and personal days only when necessary Ø Remembering your actions and behavior affect those around you Ø Exhibiting reliability honesty and

+ Unethical Behavior from “The Office”

+ Unethical Behavior from “The Office”

+ Demonstrating Teamwork Skills n Contributing success to your team of coworkers Ø Being

+ Demonstrating Teamwork Skills n Contributing success to your team of coworkers Ø Being a team player! n Assisting others for the greater good of the company n Asking n Being for help when needed positive, friendly, and approachable

+ Demonstrating Self-Representation Skills n Dressing appropriately Ø Professionally and following dress code n

+ Demonstrating Self-Representation Skills n Dressing appropriately Ø Professionally and following dress code n Maintaining personal hygiene n Using manners and language suitable to the workplace n Try and limit too much personal information that might not be professional

+ Common Personal Attire Mistakes of Teens Boys Girls n Short skirts/shorts n Cleavage

+ Common Personal Attire Mistakes of Teens Boys Girls n Short skirts/shorts n Cleavage showing n n White socks n Tattoos n Baggy pants n Facial Piercings n Boxers n Poor Hygiene n Wrinkled clothing n Too much cologne Messy hair n Oversized/too small clothing Extreme heel height Distracting Jewelry Jeans (if not appropriate for job station) n Flip Flops n Heavy makeup n

+ Read Professional Dress Article

+ Read Professional Dress Article

+ Demonstrating Diversity Awareness n Working in a respectful and friendly manner with all

+ Demonstrating Diversity Awareness n Working in a respectful and friendly manner with all customers and coworkers Ø Treating all with the same degree of respect n Respecting workplace: diversity in the Ø Age Ø Gender Ø Religion Ø Ethnic background

+ Demonstrating Conflict Resolution Skills n Negotiating diplomatic solutions to interpersonal conflicts Ø Personality

+ Demonstrating Conflict Resolution Skills n Negotiating diplomatic solutions to interpersonal conflicts Ø Personality Ø Cultural conflicts differences Ø Disagreements about how to handle work projects Ø Performance issues

+ Resolving Customer + Co-worker Conflicts Methods Ø Listening Ø Giving feedback Ø Empathizing

+ Resolving Customer + Co-worker Conflicts Methods Ø Listening Ø Giving feedback Ø Empathizing Ø Being ethical Ø Having a clear understanding of company polices Ø Exhibiting patience

+ Demonstrating Positive Workplace Relationships What to Do n Maintain an open mind n

+ Demonstrating Positive Workplace Relationships What to Do n Maintain an open mind n Show a willingness to work and help others n Adapt to a variety of personalities n Exhibit n Avoid flexibility and maturity work gossip

+ Demonstrating Creativity and Resourcefulness n Contributing new ideas n Demonstrating initiative readily, independently,

+ Demonstrating Creativity and Resourcefulness n Contributing new ideas n Demonstrating initiative readily, independently, and responsibly n Dealing skillfully and promptly with new situations and obstacles

+ Exit Ticket n Provide at least 2 reasons why being on time to

+ Exit Ticket n Provide at least 2 reasons why being on time to work is important for you and your employer? n What does integrity mean in your own words? Do you display integrity at your work station? n Is diversity important or necessary in the workplace? Why or why not? n List three ways to deal with work conflict. n How can you be creative or resourceful in your training station?