All means all WHAT IS INTEGRATED SERVICE DELIVERY

All means all WHAT IS INTEGRATED SERVICE DELIVERY WITH CO-ENROLLMENT AND WHY DOES IT MATTER?

Topics for this session: • Defining ISD with co-enrollment • Why is co-enrollment important? • How does it benefit the customer? • What are the implications for staff?

What is Integrated Service Delivery? The delivery of Work. Source services in a manner that aligns/braids the resources of participating partners to seamlessly address the training and employment needs of system customers - job seekers and businesses. Job seekers and businesses are system customers, not program customers – “all means all”

ISD puts the job seeker, business and community in the center. . …Co-enrollment helps staff to more flexibly and seamlessly serve job seekers. Funding stream 1 Services Funding stream 4 Job seekers, businesses, community Funding stream 3 Funding stream 2

Who is doing it? • Oregon, Texas, California, New York, Michigan, Indiana, Missouri, Utah, and others • ISD states responsible for driving the nation’s Title I performance • Many local areas are also implementing across the country • In Washington • Voluntary - 7 of the 12 WDAs asked the state to work with them to implement. • Seaking, Snohomish, Pac. Mtn, Spokane, Olympic, Southwest and Benton-Franklin • Work. Source Auburn was the first to implement starting on 5/2/16! • Focused on co-enrollment of WIOA Title I (Adult and Dislocated Worker) and WIOA Title III (Wagner. Peyser). • May co-enroll most participants from other workforce program into Titles I & III: Title I Youth, Trade Act, LVERs and DVOP, Work. First, Title II Adult Education and Literacy, Title IV Vocational Rehabilitation, TANF and SNAP

Why do ISD with co-enrollment? • For the job seeker – Everyone in the system is invested in your success • For the business – Everyone is the system is working to develop the talent you need • For the community – Services based on the full array of job seekers, not just those eligible for selected programs • For policy makers/taxpayer – real ROI for your investment • For staff – the ability to add value based on your talents rather than your funding stream, the ability to get credit for what you may already be doing • For the system – the ability to fully understand the population needing services and create the right mix of services based on their needs

Why do ISD with co-enrollment? The keys to job seeker success • Engagement • Accessing services increases the odds of success • Skill development and documentation • Skills are key to getting jobs in today’s labor market

Components of co-enrolled ISD • Co-enrolling as many job seekers as possible into WIOA in order to • Braid/direct services based on customer need. • Engaging seekers with a robust menu of services tied to positive labor market outcomes: • More engagement from the welcome process on • More opportunities for skill development, certification and work-based experiences • More work shops and group services • Organizing staff/services into functional teams, rather than programmatic ones. • Meeting a common set of outcome measures for all customers. • Using customer input (job seeker and business) to continuously improve services.

Key points • All means all • System not program customers • Mass customization • Co-enrollment supports greater service integration • The keys to success are engagement and skill development and documentation