Wright and Filippis Siena Heights University Organizational Culture

Wright and Filippis Siena Heights University Organizational Culture & Communication LDR 630 Team Culture Presentation By Team 2 Timothy Barber, Jessica Cusac, and Careea Nordè

Wright and Filippis http: //www. firsttoserve. com/index. php Presented by: Jessica Cusac

History of the Company � Founded in Detroit, Michigan, in 1944, Wright & Filippis is the nation’s largest family-owned provider of home medical equipment, prosthetics, orthotics, respiratory services, and medical supplies. The company’s motto – “First to serve, first to care” – speaks not only to the healthcare services they provide, but also to their ongoing commitment to improve the lives of seniors and persons with disabilities. Presented by: Jessica Cusac

Organizational Culture � Organizational culture is defined, “as a deeper level of basic assumptions and beliefs that are shared by members of an organization” (Haneberg, 2009). � Leaders and managers of organizations bring culture into the workplace and work hard to keep their culture alive and thriving. Presented by: Jessica Cusac

Leadership at Wright & Filippis � Mike Murray director of marketing and communication has held his current leadership/management role position at Wright & Filippis for 13 years. � John Kotter, in his book “Leading Change”, stresses that the lack of assessing readiness for change may lead to negative change. Failure to assess organizational change readiness may result in leaders spending significant time and energy dealing with resistance to change. Readiness for change assessment typically enables the organization to understand its current state, address gaps to improve organization change readiness and mitigate risks of gaps which cannot be completely overcome [2]” John Kotter (as cited in 2012). Presented by: Jessica Cusac

Leadership/Management Techniques � Mr. Murray states, “I have always managed people the way I would like to be managed, and I’ve found that to be extremely effective over the years. I let the people in my department know that my top priority is for THEM to be successful; consequently my role is to support them. I work closely with them to provide all the direction they need, and then step aside and allow them to move forward using their skills and abilities. If they need some assistance, they know that I am available at any time to help them” (2013). Presented by: Jessica Cusac

Wright and Filippis’ Motivation Techniques � “I’m generally a pretty upbeat person, so keeping things going in a positive direction has not typically been a problem” Mr. Murray stated(2013). � The Nature and Quality of Communication (Ford, 2006) � Behaviors and Practices (2013) Presented by: Careea Nordè

Effective Communication � Story telling is a great way to communicate information among leaders and employees. Storytelling can be fun and increase retention of information (2009). � There are many ways in which a leader can provide effective communication for their organization. � Week 2 Discussion Post. Presented by: Careea Nordè

Effective Communication cont’d �The article Effective Communication from helpguide. org (2013). �Week 2 Discussion Post. Presented by: Careea Nordè

Effective Communication at Wright and Filippis �How does Wright and Filippis provide effective communication among their employees? �Communication �Email and Share. Point sites �Methods (2013) Presented by: Careea Nordè

New Ideas, Change and Anxiety �Fear, why are we afraid? (Olatunji, Forsyth, & Feldner, 2007) �What can leaders and managers do to help their employees? �Different stages Presented by: Careea Nordè

Implementing change within Wright & Filippis, in today’s business world � How does Wright & Filippis implement change within their organization? “Change in health care is a constant. The products and services we provide are always being updated and improved, and the way in which insurance companies and Medicare reimburse us seems to evolve on a daily basis” (Mike Murray, 2013) � The only constant is the importance of providing quality care to the patients we serve – and that is what drives the company’s commitment to making swift and seamless adjustments. Presented by: Tim Barber

Conclusion � 3 stages of change ◦ Unfreezing – creating a paradigm shift in communication and cultural happenings ◦ Change – put the wheels in motion and get the change going ◦ Refreeze – lock in the new changes and watch the magic happen Presented by: Tim Barber

Conclusion � Developing the ability to understand use nonverbal communication can help you connect with others, express what you really mean, navigate challenging situations, and build better relationships at home and work �A fun way to increase retention of information is to use story telling. You can use the same storyline, but change the objects involved to cater to each different person you tell the story to Presented by: Tim Barber

Conclusion � Leaders and managers of organizations bring culture into the workplace and work hard to keep their culture alive and thriving � The nature and quality of communication with employees will have an effect on the level of trust they have for the organization Presented by: Tim Barber

Conclusion �The nation’s largest family-owned provider of home medical equipment ◦ ◦ Prosthetics Orthotics, Respiratory services Medical supplies Presented by: Tim Barber

References Biro, M. M. (2013, January 30). 5 Leadership Behaviors Loyal Employees Trust. Retrieved from www. forbes. com: http: //www. forbes. com/sites/meghanbiro/2012/06/04/5 -leadership-behaviorsloyal-employees-trust/ Ford, D. W. (2006). The Impact of Leadership Communication. Leadership Spotlight, 7. Groysberg, B. , & Slind, M. (2009). Leadership Is a Conversation. Spotlight on Leadership, 1 -10. Heneberg, L. (2009). How leaders can optimize organizational culture. MPI Consulting. Retrived from http: //managementcraft. typepad. com/Culture%20 Whitepaper%204 -09. pdf Murray, M. (2013, February 3). Director of Marketing for Wright & Filippis. (T. 2, Interviewer) Olatunji, B. O. , Forsyth, J. P. , & Feldner, M. T. (2007). Implications of emotion regulation for the shift from normative fear-relevant learning to anxietyregulated psychopathology. American Psychologist, 62(3), 257 -259. doi: 10. 1037/0003 -066 X 62. 3. 257

References Ramakrishnan, S. , & Testani, M. (2012). A Methodology to Assess an Organization's Lean Readiness for. Proceedings of the 2012 Industrial and Systems Engineering Research Conference, (pp. 1 -12). Waltham. Robinson, L. , Segal, J. , & Segal, R. (2013, January). Effective Communication: Improving Communication Skills in Business and Relationships. Retrieved January 16, 2013, from Helpguide. org: http: //www. helpguide. org/mental/effective_communication_skills. htm Turner, T. N. (2013, February 12). Creative Problem Solving Method. Retrieved from creativeleader. com: http: //creativeleader. com/tag/creative-problemsolving-method/ Sole, D. , & Wilson, D. G. (2009). Storytelling in organizations: The power and traps of using stories to share knowledge in organizations. Harvard Graduate School of Education. Retrieved from http: //www. providersedge. com/docs/km_articles/storytelling_in_organizations. pdf Wright & Filippis. (2013, March 2). In Loving Memory of Anthony (Tony) Filippis, Sr. 1915 -2007. Retrieved from www. firsttoserve. com: