WorldChanging Glasgow Transformation Overview of WorldChanging Glasgow Transformation

World-Changing Glasgow Transformation Overview of World-Changing Glasgow Transformation programme September 2019

World-Changing Glasgow Our projects Transformation Our primary objective is to improve the staff and student experience. We will do that by reducing unnecessary bureaucracy and improving the way our systems and processes work. Student & Staff Service Delivery HR Recruitment Process Smart Campus Assessment & Feedback Improving the way we provide services to our students and staff. This includes the new Uof. G Helpdesk. Creating a simpler, more consistent approach to how we manage the end-to-end recruitment process Creating a world-changing, connected and vibrant university campus, with social, technological and economic impact for the city of Glasgow. Initiated in response to student and staff feedback, with the aim of improving the experience for all those involved in assessment and feedback work at the University Enhancing the Year 1 and beyond student enrolment experience and enable effective Student Forecasting & Enrolment decision-making and course selection Professional Services Designing services to meet staff and student needs while eliminating unnecessary bureaucracy

World-Changing Glasgow WCGT College Team We believe the only way to deliver Transformational change is to truly collaborate to design and deliver across all Colleges and University Services. A newly formed crossinstitutional team collectively empowered to develop new services, processes and ways of working Transformation We will partner to deliver through prioritisation of activity across all projects

World-Changing Glasgow Student and staff services delivery Transformation Sponsor: Susan Ashworth Outcomes What are we trying to achieve? Our aim is to improve the way we provide services to our students and staff. Reach Out A multi-purpose support team that will be the first point of contact Provide the model by which we can roll out a similar model to all new and existing buildings e. g. the James Mc. Cune Smith Learning Hub Helpdesk Provide a browser-based platform that gives self-service functionality A dynamic knowledge base that will make it easier for staff and students to resolve queries Learning & Teaching Admin

World-Changing Glasgow HR Recruitment Sponsor: Christine Barr What are we trying to achieve? Our aim is to create a simpler, more consistent approach to how we manage the end-to-end recruitment process. Outcomes • Clearer content of recruitment system • A trackable process for Hiring Managers following submission of recruitment requisition • An enhanced candidate experience • Access to meaningful data to enable continuous improvement of pressure points • Reduce the transactional work for HR teams - increase in value-add work Coming soon • October and November - training sessions on the new process for hiring managers • December – launch of new process and retiring of old system Transformation

World-Changing Glasgow Smart Campus Sponsor: Chris Pearce What are we trying to achieve? Our aim is to create a world-changing, connected and vibrant university campus, with social, technological and economic impact across our locations. Outcomes are to deliver a campus that will: Learn from everyday interactions Unlock potential of contemporary design & technology Continually adapt to the needs of people and place Enable world-changing learning and research The Smart Campus ambition touches five areas: 1. Student Experience 2. Health & Wellbeing 3. Innovation 4. Sustainability & Optimisation 5. Digital Technologies Transformation

World-Changing Glasgow Assessment and Feedback Sponsor: Frank Coton What are we trying to achieve? Our aim is to redesign our approach to supporting assessment and feedback, drawing on excellent and innovative practice from within the university and across the sector. Outcomes Standard approaches for A&F, based in good practice, taking account of differing academic needs across the University Streamlined and centrally supported software systems Coming soon Vision and principles for assessment and feedback being communicated through Learning and Teaching Committees Multiple opportunities to input into the model for academic practice Transformation

World-Changing Glasgow Student Forecasting and Enrolment Sponsor: Frank Coton Outcomes What are we trying to achieve? Our aim is to enhance the Year 1 and beyond student enrolment experience and enable effective decision-making and course selection. • • • Improve the student experience of enrolling Improve our ability to accurately forecast our student numbers Improving the systems and processes underpinning how our students join the university and enrol for their courses Coming soon • • Structured user research conducted with students across Freshers week and the start of the year Data mapping and consolidation to inform the design of a new forecasting model Transformation

World-Changing Glasgow Professional Services Review Estates HR Learning & Teaching Admin Improve the overall customer experience of the Estates maintenance and minor works function Design & implement an HR operating model that will improve service quality & reduce the time & cost of transactional delivery Develop and implement an effective L&T service framework as a platform to deliver the University’s student growth ambition Student Support & Wellbeing Marketing IT Identify opportunities to implement changes that support us in providing a unified and integrated service which meets the needs of both internal stakeholders and external audiences Deliver a scalable and high performing IT function though investment in IT infrastructure, service and tools in alignment with the future technology strategy and roadmap What are we trying to achieve? Our aim is to deliver high quality professional services aligned to Uof. G strategic priorities designed with staff and students in mind. Transformation To develop an institutional and integrated approach to wellbeing and improve the overall service experience

World-Changing Glasgow How to get involved Transformation • Join the Change Network • Specific mailing lists for each project – sign up on our web pages • Queries? worldchangingglasgow@glasgow. ac. uk