What is Disaster Case Management Disaster Case Management

What is Disaster Case Management?

Disaster Case Management is… the Process of - Assessing - Planning, - Organizing, - Coordinating, & - Monitoring the Services and Resources Necessary to Respond to an Individual’s or Family’s Disaster-Related Needs.

What’s the Difference? n The context of disaster requires case managers to have specialized knowledge and skills regarding… n n n Outreach Disaster-Related Resources (Leverage) Impact of the Disaster on Survivors’ Physical, Mental, and Spiritual Well-Being Case Presentation Long Term Recovery Planning

Long-Term Recovery Committee Membership “Pot Luck” Model Tasks Assessment Assistance Management Muscle Money Materials

Sup The Player Pieces d an port Ca Soc i Ser al/Hum vice a Pro n vide rs LTR C Nee s/Unme ds C t omm itte rs e d n Fu s ien l C S ts/ r o v vi r u vice s ers d i v Pro ork W se ity e n u ns m m spo o C Re h t r i e a t F as Dis ff Sta Ser Go ver nm ent es

Challenges To Case Management §Recovery is not as “Exciting” as Response §Long Term/Burnout §Scarce Resources for Volunteer Agencies §Funding in General §Limited knowledge of Recovery Process

Advantages of Case Management §Coordinate Assistance §Assesses ALL Possible Resources §Prevents Duplication of Benefits §Promote Fairness §Empowers Clients/Gives Choices

PRINCIPLE: EMPOWERMENT Helping clients to take responsibility and control of their own lives and to influence the situation in which they find themselves so as to secure the resources they need for disaster recovery. Empowerment is a strengths-based model, based upon individual and community resources, which should guide disaster-related interventions.

PRINCIPLE: CONTINUITY A case advocate is responsible for n frequent client contact, n coordination of services, and n transitioning the client to closure or transfer to another case advocate for services. This serves to minimize client stress and the duplication of services.

PRINCIPLE: CONFIDENTIALITY Keeping information given by or about an individual in the course of a professional relationship secure from others, is seen as central to the maintenance of trust between worker and client.

PRINCIPLE: BASIC NEEDS Basic Needs - including food, water, air, warmth, shelter, and safety - must first be met in order for clients to make significant recovery gains and to adjust to the new reality following a disaster.

LTRC Advocacy Meeting n n Timely & Confidential Role of Advocate n n n Can receive approval for “routine” issues Yes/No/More Information Reporting Survivors n Community/Donors n

Committee Issues n n Case Advocacy Sub-Committee Help Access Volunteers & Construction Materials (Separate Committee? ) Need to ask, “Whose need is being met” Case should be placed on hold if case advocate doing more work than the client

How To Be Ready to Provide These Services n n Develop Long Term Recovery Committee (LTRC) of COAD Set Assistance Guidelines Develop Forms Recruit Possible Case Advocates n Lead Agency? n Volunteers n Paid Staff (Full or Part Time)

Case Management Funding n n n New State of Iowa Program FEMA Catholic Charities USA Program Faith Based Organizations Donors/Corporate & Individuals

The Purpose of the Case Advocate/Manager is… to Assist Clients to Assess and Utilize their Individual and Community Resources in Order to Achieve Recovery Goals.

The ROLES of the case advocate include… - Provider of Accurate and Timely information - Source of Support and Encouragement - Coach - Educator - Guide - Advocate

Characteristic of a Skilled Helper n n n n Concern for the other Commitment Acceptance Expectation for Recovery (Hope) Empathy Trust Genuineness Good listener

Skills Needed n n n n n Communication Interviewing Wisdom Active Listening Problem Solving Advocacy / Case Presentation Computer / Data Entry Cultural Competence Household Budgeting/Income vs. Expenses

Prioritizing “Needs” vs. “Wants” n n n Ask: How does the provision of this resource or referral move this client toward recovery? Unmet Needs Assessment Financial Assessment Do not judge the client’s choices. Have organizational guidelines/priorities which establish boundaries and set limits.

The Case Advocacy Process n n n Interviewing/Assessment Verifying Needs Accessing Resources Developing a Recovery Plan Presenting the Case to Committee Case Closure

Core Functions of Disaster Recovery Case Advocacy § § ENGAGEMENT: Establishing a mutually trusting client/worker relationship. (Intake) ASSESSMENT: The process of determining needs or problems, strengths and resources. “Assessment is everything. ” RECOVERY PLANNING: The identification of clients’ disaster recovery goals and the selection of tasks and services necessary to achieve them. IMPLEMENTATION: Client and Worker engage in recovery tasks.

CORE FUNCTIONS …continued § § § MONITORING: providing ongoing assurance that services are being delivered and remain appropriate, and the evaluation of client progress and need for continuing services. ADVOCACY: intervention on behalf of the client to secure services and entitlements. CLOSURE / TERMINATION: Service completion; the conclusion of case management services through goal attainment, client request, noncompliance, exhaustion of resources, or transfer of services.

Contact Information Pastor Michael Stadie LDR Coordinator 111 W. 15 th Street Davenport, IA 52803 563 -322 -7419