What is Cargo 2000 Cargo 2000 C 2

What is Cargo 2000? Cargo 2000 (=C 2 K) is a self-funded interest group of airlines and freight forwarders sponsered by IATA. The group has the objective to implement a worldwide quality management system for air cargo. SAS Cargo has decided to participate in the C 2 K initiative to produce the best possible quality for our customers. 3/10/2021 SAS Cargo CPHQA-Q 1

Cargo 2000 – generel purpose Cargo 2000 measures and monitores • the milestones illustrated in the next slide and one extra Key Performance Indicator (KPI) called “flown as planned” – FAP. • the timeliness of keeping the milestone deadlines (planned times vs. actual event times). • the content of status message (i. e. correct number of pieces reported? ). • The timeliness of message transmission. All in all Cargo 2000 quality means • To stick to a Route Plan (=RMP), especially to deliver all shipments at destination at originally planned time. Cargo 2000 quality data shall be used • To improve the communication between forwarder and carrier in order to resolve process deficiencies. • For improvement of your internal processes, processes at the interfaces to your carrier and as well at the interface between the carrier and the forwarder. 3/10/2021 SAS Cargo CPHQA-Q 2

Route Map Plan for airport-to-airport shipments The Route Map Plan (=RMP) defines the planned latest event times for following Milestones: Import at XYZ station Export at ABC station FWB RCS DEP RCF NFD DLV Event time calculation: = RCS - 5 min. 3/10/2021 = LAT (Latest Acceptance Time) = STD + 15 min. SAS Cargo = STA + agreed handling time CPHQA-Q = TOA (Time of Availability) = TOA + 84 hrs. 3

FWB milestone Definition: Electronic Air Waybill received from export forwarder Milestone Responsibility: Forwarder is responsible for timeliness and quality of transmitted FWB to carrier. Compliance requirements: FWB is compliant if: • message sent by forwarder arrives latest 5 minutes prior to RCS at carrier. • message is correct according to Cargo IMP format. • weight, origin and destination are same as in the last booking To do´s for GHA: None 3/10/2021 SAS Cargo CPHQA-Q 4

RCS Milestones 1 Defintion: Shipment/documents received from Export forwarder (shipper). Milestone responsibility: For event time: • • • Forwarder is responsible for in time and ready for carriage delivery to GHA. After acceptance GHA is responsible for in tiem ready for carriage checks. For messaging time: GHA is responsible for timely and correct messaging to carrier. 3/10/2021 SAS Cargo CPHQA-Q 5

RCS Milestones 2 Compliance Requirements: RCS Milestone is compliant if: • forwarder delivers freight and documents ready for carriage at the LCAG to GHA facility ahead of the defined trigger (LAT) to allow GHA to check ready for carriage in time. • weight, pieces, origin and destination correspond with booking at time of RCS. • RCS message is sent with actual RCS event time according to Cargo IMP format within 1 hour after actual RCS event time. Note: A FSU/RCS created before receipt of FWB makes the FWB non-compliant To do´s for GHA: • Act according to Ground Handling Contract respectively to SAS Cargo´s Ground Handling Manual. • Send FSU/RCS showing the actual event time as early as possible but not later than 24 hours after actual RCS event time. • In case a RCS non-compliance occurs, send reason (irregularity or exception code) to carrier as early as possible but not later than 24 hours after actual RCS event time. 3/10/2021 SAS Cargo CPHQA-Q 6

DEP Milestone 1 Definition: Shipment/documents loaded on board of booked flight and flight departed as planned (at scheduled time of departure = STD) Milestone responsibility: For event time: • Gha is responsible for a timely preparation and positioning of shipment for the booked flight. For messaging time: • GHA is responsible for timely and correct messaging to carrier. 3/10/2021 SAS Cargo CPHQA-Q 7

DEP Milestone 2 Compliance responsibility: DEP Milestone is compliant if: • • complete freight is loaded on board booked flight. the flight has departed as planned. DEP message is sent with actual DEP event time according to Cargo IMP format within 1 hour after actual DEP event time. pieces, origin destination in message correspond with booking at time of RCS. To do´s for GHA: • • • Provide freight in time for transport to the aircraft according to carrier´s instructions. Send FFM and/or FSU/DEP (depending on local situation) showing the actual event time as early as possible but latest 55 minutes after actual DEP event time. In case a DEP non-compliance occurs, send reason (irregularity og exception code) to carrier as early as possible but not later than 24 hours after actual DEP event time. 3/10/2021 SAS Cargo CPHQA-Q 8

RCF Milestone 1 Defintion: Shipment/documents received from incoming flight and checked into the warehouse. Milestone responsibility: For event time: • GHA is responsible for a timely preparation and positioning of shipment for the booked flight. For messaging time: • GHA is responsible for timely and correct messaging to carrier 3/10/2021 SAS Cargo CPHQA-Q 9

RCF Milestone 2 Compliance requirements: RCF Milestone is compliant if • shipment is completely received from flight and checked into the warehouse as soon as possible latest at planned RCF event time. • RCF message is sent with actual RCF event time according to Cargo IMP format within 1 hour after actual event time • pieces, origin and destination in message correspond with booking at time of RCS. To do´s for GHA: • Check in freight into warehouse in time according to carriers handling instructions. • Send FSU/RCF showing the actual event time as early as possible but latest 55 minutes after actual RCF event time. • In case a RCF non-compliance occurs, send reason (irregularity or exception code) to carrier as early as possible but not late than 24 hours after actual event time. 3/10/2021 SAS Cargo CPHQA-Q 10

NFD Milestone 1 Definition: Consignee shown in Air Waybill or his agent notified that shipment/documents are available for pick up. Milestone responsibility: For event time: • Carrier og GHA ( if part of contract ) is responsible for at timely nofitication of consignee shown in Air Waybill or his agent. For messaging time: • GHA (if part of contract) is responsible for timely and correct messaging to carrier. 3/10/2021 SAS Cargo CPHQA-Q 11

NFD Milestone 2 Compliance requirements: NFD milestone is compliant if • the complete shipment is available for delivery at destination before planned NFD event time (=TOA). • notification of consignee shown in AWB or his agent according to local practice (fax/mail/documents put into pigeon hole) took place before planned NFD event time. • NFD time is sent with actual NFD event time according to Cargo IMP format within 1 hour after actual NFD event time. • pieces, origin and destination in message correspond with booking at time of RCS. To do´s for GHA: • Notify consignee shown in AWB or his agent in time (if part of contract). • Send FSU/NFD showing the actual event time as early as possible but latest 55 minutes after actual NFD event time. • In case of NFD non-compliance, send reason (irregularity or exception code) to carrier as early as possible but not later than 24 hours after actual NFD event time. 3/10/2021 SAS Cargo CPHQA-Q 12

DLV Milestone 1 Definition: Shipment/documents are delivered to consignee shown in AWB or his agent at destination airport. For event time: • Import forwarder is responsible for timely pickup • GHA is responsible for at timely, complete and undamaged delivery to consignee shown in AWB or his agent. Milestone responsibility: For messaging time: • GHA is responsible for timely and correct messaging to carrier. 3/10/2021 SAS Cargo CPHQA-Q 13

DLV Milestone 2 Compliance requirements: DLV Milestone is compliant if: • • • the complete shipment is delivered to consignee shown in AWB or his agent. DLV message is sent with actual DLV event time according to Cargo IMP format within 1 hour after actual DLV event time. pieces, origin and destination in message correspond with booking time at RCS. To do´s for GHA: • • • Deliver freight and documents complete and undamaged to consignee shown in AWB or his agent. Send FSU/DLV showing the actual event time as early as possible but latest 55 minutes after actual DLV event time. In case a DLV non-compliance occurs, send reason (irregularity or exception code) to carrier as early as possible but not later than 24 hours after actual DLV event time. 3/10/2021 SAS Cargo CPHQA-Q 14