Understanding Existing Process Understand Phase Confirm scope and

Understanding Existing Process

Understand Phase • • • Confirm scope and boundaries Map existing process understanding Measure process performance Determine root cause Identify improvement priorities Implement early wins

Aliran Proses CEO Marketing Customer Request Operation Finance/ Admin Order Fulfillment

Understand Phase • The objective is to understand, not just to build an “as-is” model • The model will be a tool and communication device • Concentrate on what actually happens in the process

Confirm scope & boundaries • Start with process architecture diagram, produced in the architect and align phase • Identify the relationships among business processes, technologies, human resources, and business strategy.

Mapping existing process • IGOE’s (input, Guide, Output & Enabler) process modelling, flowchart, IDEF 0, ASME • Focus on process flow and the objects being transformed in the process • Start from the outcomes of the process and work backward

Mapping … • Decompose the process into component subprocessess (a maximum of eight) • Matrices of interaction between data and process can be used

IGOE or swim lane process model

Flowchart Mulai/ selesai Tugas / aktivitas Titik keputusan Aliran

IDEF 0 (International Definition) Input Material Informasi dll Pengendalian Kebijakan perusahaan, hukum dll Proses Output Produk Informasi dll Mekanisme SDM Sistem Sarana dll

Standar ASME (American Society of Mechanical Engineers) Operation V Indicates the main steps in a process – we use 2 types; one for value-adding and one for non value-adding steps Inspection Indicates a check on quality or quantity Steps A Transport Indicates movement of Steps B people, materials, paper, information, etc Steps C Steps D Delay Indicates a temporary Steps E storage, delay or hold. Steps F up between consecutive operations Steps G Storage Indicates a controlled storage, such a filing, which is not a delay V Time Comment