UK Security Vetting Service Manager Higher Executive Officer

UK Security Vetting Service Manager Higher Executive Officer

About Benefits Who are UK Security Vetting? United Kingdom Security Vetting (UKSV) launched on 1 January Opportunity 2017 following the requirement in the 2015 Strategic Defence and Security Review to establish a single provider of government National Security Vetting Services. The Process The Person The Role It brought together the well respected vetting organisations of the Defence Business Services National Security Vetting, and Foreign and Commonwealth Services National Security Vetting. UKSV has a mandate to establish a single vetting database, portable vetting and standardised pricing across government. UKSV aims to operate as a highly efficient and customer focused organisation.

About Benefits Where are we based? The Process The Person The Role Opportunity UKSV have a number of staff based across the United Kingdom working in central office, satellite locations with key partners and home workers. The bulk of UKSV staff however work in our main offices in York and Milton Keynes: UK Security Vetting Building 107 Imphal Barracks York YO 10 4 AS UK Security Vetting Hanslope Park Milton Keynes MK 19 7 BH

About Benefits Who are the Service Team? United Kingdom Security Vetting (UKSV) is the organisation responsible for the provision of vetting services across Government. These services are Opportunity key to the delivery of National Security. The organisation employs approximately 600 staff and interacts with more than 130 customer organisations. UKSV is a customer focused, trusted and efficient organisation currently hosted within MOD’s Defence Business Services (DBS) soon to be The Role transitioned to the Cabinet Office. The UKSV Service Manager will play a key role in supporting customers directly, but also in supporting senior colleagues / working with wider UKSV and MOD colleagues to provide significant enhancements to the customer experience; ensuring the future success and growth of UKSV. The UKSV Service team is geographically split across three sites, Cheadle, York and Milton Keynes, with a small The Process The Person presence at RAF Wyton. Members of the team support Pan Government customers with a wide range of enquiries and projects in support of National Security Vetting.

About Benefits Why join UK Security Vetting? Opportunity The values in UKSV are aligned to the Civil Service core values of Honesty, Integrity, Impartiality and Objectivity. Our UKSV values are the standards that we work to every day to The Role ensure that we provide the best service for our customers, colleagues and our partners in the wider security community. The Process The Person Our values help give us a sense of identity as an organisation.

About Benefits Opportunity The Role The Person The Process Why join UK Security Vetting? We pride ourselves on being a great place to work. When you join us you'll become part of an ever evolving and progressive organisation. We believe that everyone has the potential to make a difference, and we want to ensure that all our staff are equipped with the knowledge and skills to do so. Joining UKSV will provide you with access to a number of career pathways, benefit packages and access to health and social wellbeing. Pensions All UKSV have access to the Civil Service Pension Scheme Promotion, Progression and Advancement Once you join the Civil Service you'll become part of a profession. Your profession offers networking opportunities, career routes, training and development programmes - and a real sense of belonging. There's also scope to work in other professions. So whatever your passion, to specialise or try something new, there's a path for you Sports and Recreational Associations CSSC Sports & Leisure promotes fulfilling lifestyles by providing sport and leisure opportunities to over 120, 000 members. Childcare support schemes We offer support with childcare and holiday play schemes costs by providing childcare vouchers for staff who meet the eligibility criteria. Occupational Health referrals are used to ensure that our work doesn’t affect our health, and visa versa. We can offer OH referrals to all employees who need one. Flexible Working The Government wants to see all employers making flexible working a reality by advertising all jobs as flexible, unless there are solid business reasons not to. UKSV supports a range of flexible working patterns to enable staff to balance home and work responsibilities, and we treat people fairly irrespective of their working arrangements. Display Screen Equipment Assessments We offer DSE assessments to employees working with Display Screen Equipment to ensure that their workstation is set up in a way that does not endanger their health. Reasonable Adjustments We will consider any workplace adjustments to enable applicants with a disability or impairment to meet the requirements of the post and strive to go beyond our legal requirements under the Equality Act 2010. Other Benefits As a Civil Servant, you will have access to several other benefits: • Benenden Health • The Civil Service Insurance Society • The Charity for Civil Servants • Civil Service Learning

About Benefits Opportunity The Role The Person The Process Equality, Inclusion and Diversity The Cabinet Office is committed to a policy of equal opportunity for all staff. We will not discriminate on grounds of gender, gender identity, race, disability, sexual orientation, religion or belief, age, those with caring responsibilities, part time workers or any other factor irrelevant to a person’s work. We encourage a diverse workforce and aim to provide a working environment where all staff at all levels are valued and respected, and where discrimination, bullying, promotion of negative stereotyping and harassment are not tolerated. Assessment for recruitment, selection, appraisal, training and career progression purposes is based both on the individual’s ability and suitability for the work. We are committed to providing all staff with opportunities to maximise their skills and achieve their potential, offering flexible working arrangements wherever possible. As public authorities departments have statutory duties placed on them that require them to promote equality of opportunity and eliminate unlawful discrimination. We expect all staff to assist the department in meeting these obligations. All staff should have due regard for the need to promote good relations between individuals from different groups and work towards achieving equality of opportunity for all. We offer a Guaranteed Interview Scheme for all applicants with a disability or impairment who provide evidence of meeting the minimum essential requirements necessary for the post.

About Benefits Opportunity The Role • UKSV Service Manager Location The Process The Person The Role • Milton Keynes, York, or RAF Wyton Grade • Higher Executive Officer

About Benefits Opportunity The Role The Person The Process The Role Description We are currently recruiting for a proactive and driven Service Manager to be responsible for a customer group, capturing their issues and working with a range of stakeholder to deliver resolutions. As a Service Manager, your responsibilities will include: • Key point of contact for UKSV customers which involves managing Service Level Agreements, monitoring performance through Management Information packs. • Provide support to Service Assistant Heads and Senior Service Managers. • Collate customer intelligence through Strategic Account Planning to identify opportunities for service improvement. This will involve identifying and delivering tangible improvements for our customers. • Arrange, attend and facilitate customer meetings, large-scale engagement events, workshops and forums. • Lead and support on key service portfolios of work involving the management of customer communications, including high profile letters to senior customers, management of the UKSV newsletter products including Connect and Network together with ad hoc publications. • Playing an active role in achieving/maintaining/developing/delivering all corporate initiatives, including maintenance of Customer Service Excellence Award. • Line Management and development of staff. There will be a requirement for regular travel and occasional overnight stays throughout the UK.

About The Person Specification Opportunity Benefits As a Service Manager within UK Security Vetting, we are looking for people who have the following expertise and attributes: • Able to deliver a consistent and high quality customer focused service to relevant stakeholders • Able to work collaboratively when liaising with stakeholders and credible when briefing senior managers • Ability to lead and support • Excellent critical thinking skills with the ability to exercise good judgement and solve problems effectively • Prior experience of reviewing customer insight and thinking innovatively The Person The Role Desirable: • Experience of Service Management and delivering excellent customer service • Excellent communication skills, including the ability to communicate effectively at all levels • Excellent organisational skills • Highly motivated and dynamic Successful candidates must meet the security requirements before they can be appointed. The level of security clearance needed is Security Check. The Process Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.

About Benefits Opportunity We will be utilising the Civil Service Success Profiles to attract and retain people of talent and experience from a range of sectors and walks of life, in line with the commitment in the Civil Service Workforce Plan. The elements that will be utilised for this role are: Behaviours – the actions and activities that people do which result in effective performance in a job. Experience – the knowledge or mastery of an activity or subject gained through involvement in or exposure to it. The Person The Role Success Profiles The Process Full details of Success Profiles can be found at: Success Profiles

About Behaviours Benefits Application and Interview The Role Application and Interview Opportunity We will be testing the following behaviours on the framework for the grade – Higher Executive Officer Application and Interview The Person Application The Process If there a large number of applicants, only the lead behaviour of Managing a Quality Service will be assessed at sift.

About Benefits Experience Opportunity Experience is the knowledge or mastery of an activity or subject gained through involvement in or exposure to it. When looking at your experience, we are looking for examples of things you have previously achieved or your knowledge in a particular field which is relevant to the job role. We are not looking at how much time you have served in a particular field, but rather how you performed. The Role Sometimes experience can be transferable from a non-work context. Skills gained through voluntary work or a hobby, such as teamwork or communication, can demonstrate the experience required for the role. You will be required to write a 250 word personal statement as part of the application process. Please detail your experience relevant to the role The Process The Person and carefully consider the criteria listed in the person specification.

Applicants apply via Civil Service Jobs About The Process The Person The Role Opportunity Benefits The Selection Process Applications will be sifted by a panel who will ensure that the behaviours and experience meet the required standard. If we receive a significant number of applications, only the lead behaviour of Managing a Quality Service be assessed at sift, as well as experience Those selected to progress to the next stage will be invited to interview