DWP Candidate Pack Job Role DWP Executive Officer

DWP Candidate Pack Job Role: DWP Executive Officer Work Coach Civil Service Jobs Reference: 1616672 Closing date: 6 th February 2019 DWP Candidate Information Pack

Move your mouse pointer over the buttons below and click for more information. Welcome About DWP Vacancy Description Recruitment Process Indicative Timeline Terms, Conditions and Benefits DWP Candidate Information Pack

Welcome Background Vacancy This is a fantastic opportunity to work in a Department that touches the lives of citizens the length and breadth of the UK. Process Timeline T’s & C’s This is a fantastic opportunity to work in a Department that touches the lives of citizens the length and breadth of the UK. What we do matters. We serve 22 million customers a year; we keep children out of poverty; we help people without jobs to find work so that they can support themselves and their families; we ensure the most vulnerable in society are protected. DWP has an ambitious programme of welfare reform, and the way in which we need to deliver our services is changing from digital shifts to cutting edge behavioural science. Read more DWP Candidate Information Pack

Welcome Background Vacancy This is a fantastic opportunity to work in a Department that touches the lives of citizens the length and breadth of the UK. Process Timeline T’s & C’s Whether you are directly serving our customers, improving our digital services, developing government policy, drawing on the latest behavioural science insight, or transforming the backbone of the department in corporate services, you will be central to delivering our DWP 2020 vision. We aspire to be a truly inclusive employer and welcome applications to help us reflect the citizens we serve – we promote “I can be me in DWP” to help us create a place to work where everyone feels they can be valued and respected while being themselves and everyone has a role to play in creating a more inclusive workplace. It is an incredibly exciting time to work in the Department for Work and Pensions. Thank you for your interest in joining us. Debbie Alder DWP HR Director General DWP Candidate Information Pack

Welcome Background Vacancy Process About DWP The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department it administers a range of working age, pension age, disability and ill health benefits to around 18 million claimants and customers. Responsibilities We are responsible for: • understanding and dealing with the causes of poverty rather than its symptoms • encouraging people to work and making work pay • encouraging disabled people and those with ill health to work and be independent • providing a decent income for people of pension age and promoting saving for retirement • providing value for money and reducing levels of fraud and error Priorities Our priorities are to: • run an effective welfare system that enables people to achieve financial independence by providing assistance and guidance into employment • increase saving for, and security in, later life • create a fair and affordable welfare system which improves the life chances of children • deliver outstanding services to our customers and claimants • Deliver Efficiently: Transform the way we deliver our services to reduce costs and increase efficiency • Read our Single Departmental Plan to find out more about how we are performing against our objectives. DWP Candidate Information Pack The HR Profession works closely with the Chartered Institute of Personnel and Development (CIPD). CIPD supports our function and provides opportunities Timeline T’s & C’s DWP is committed to being an equal opportunities employer and by 2020 have an aspiration to be the most inclusive employer in the United Kingdom. You can read more about DWP’s commitment to Diversity and Inclusion on slide 31.

Welcome Vacancy Background Process Timeline A day in the life of: Work Coach A day in the life of an Executive Officer As an Executive Officer I make sound decisions, deliver excellent customer service, implement change and work and lead others. I am required to use my understanding of the business to build effective relationships with a range of stakeholders. I am able to lead myself towards achieving outcomes that support DWP objectives. Typical day to day activities include: • Delivering a personalised service to customers ensuring they receive the right service at the right time in the right way. • Using digital tools to deliver an effective service for customers and colleagues. • Providing leadership, inspiration and direction • Managing workloads and ensuring objectives are met • Working collaboratively with colleagues in other parts of DWP and with external organisations to improve customer experience • Embracing DWP’s change agenda • Working flexibly and embracing DWP’s digital agenda • Supporting the goals of DWP • Delivering a personalised service to support customers through their customer journey DWP Candidate Information Pack T’s & C’s

Welcome Background Vacancy Process Timeline T’s & C’s Job Title DWP Executive Officer – Work Coach Vacancy reference Vacancy Description What are we offering? 1616672 Salary These posts are at EO level. The salary range is £ 25, 699 £ 26, 477 (National). Civil servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. DWP Candidate Information Pack DWP are looking to fill Work Coach Executive Officer roles in Universal Credit Directorate. These are key roles and we are looking for people who will help us deliver service improvements and provide an effective service for our customers and claimants. DWP delivers services to 22 million claimants and customers a year. DWP is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society. We help people lift themselves out of poverty and to stay out of poverty, through work, saving and support. This is a hugely important public service and our challenge is bigger than ever. We must become an extraordinary Department and we need people like you to help us deliver this. We are looking for people who can provide excellent customer service, can demonstrate good communication skills and a positive attitude to change, and are able to work under pressure. You must have a clear commitment to, and where possible, show examples of delivering an effective service to customers We are looking for people who are customer focused, with the right skills, commitment and capability to deliver an exceptional public service. If you have a genuine dedication to a public service department that makes a real difference to the lives of others you will find great satisfaction in working with us. These roles offer you an exciting opportunity to shape and be at the heart of the Government’s innovative Welfare Reform agenda, in particular the flagship Universal Credit.

Welcome Background Vacancy Process Timeline T’s & C’s Job Title DWP Executive Officer – Work Coach Vacancy reference 1616672 Salary These posts are at EO level. The salary range is £ 25, 699 £ 26, 477 (National). Civil servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. Vacancy Description What are we offering? DWP takes development seriously. Our aim is for our colleagues in these roles to be appropriately skilled and qualified. To support this aim you will be required to undertake a level 3 apprenticeship if you are not currently qualified to the relevant level. This will support you in further developing your professional knowledge and skills for this role and your future career development. The qualification can be undertaken in work time, you agree to take this job on the basis that you may be required to undertake a work based qualification, a candidate’s failure to participate fully in the professional programme, once appointed, may be a breach of their employment contract. The full time working week for DWP is 37 hours. You may be required to work at any time between the hours of 7. 45 am and 8 pm on any day between Monday to Friday and 8. 45 am to 5 pm on Saturday. You will be given advance notice of your personal schedule. DWP is a family-friendly employer and we try to accommodate the widest range of working patterns, including part-time and job-sharing, but we cannot guarantee doing so because our ability to deliver our business locally must always be taken into account. Full learning and development for the role will be provided including Diversity & Equality. Initial training and consolidation will take up to 10 weeks to complete, dependent on the role, usually at the office location. Candidates will be required to work full time Monday to Friday during the initial training and consolidation period. DWP Candidate Information Pack

Welcome Background Job Title DWP Executive Officer – Work Coach Vacancy reference 1616672 Salary These posts are at EO level. The salary range is £ 25, 699 £ 26, 477 (National). Civil servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. DWP Candidate Information Pack Vacancy Process Timeline T’s & C’s Vacancy Description What are we offering? What is Universal Credit? Universal Credit is a new single payment for people who are looking for work or on a low income. Universal Credit will help claimants and their families to become more independent and simplifies the benefits system by bringing together a range of working-age benefits into a single payment. The Universal Credit digital service gives claimants one online account for everything, including applying for Universal Credit, accepting their claimant commitment, checking payments, reporting changes and keeping in touch with their Work Coach. The Work Coach is responsible for helping claimants to into work, progress in work and stay in work and support our most vulnerable claimants. The Work Coach role requires face to face, digital and phone interventions with claimants on a daily basis and typically involves: • Having an assigned caseload of Universal Credit, Jobseekers Allowance, Employment Support Allowance & Income Support claimants for whom they will be responsible, providing consistency and continuity of service. • Looking for way to serve customers that continually puts their needs at the heart of what we do. • Offering quality, dynamic, flexible, advice, and support to underpin claimants’ personalised commitment to job search actions, and support them to develop the skills and activities they need to look for and obtain work in a digital environment. • Building positive relationships with claimants that encourage, motivate and build trust through recognition, praise and reinforcing of positive behaviours, simplifying complexities and adopting communications so other can understand, completion of tasks, encouraging the achievements of further more stretching goals and achievements, .

Welcome Background Job Title DWP Executive Officer – Work Coach Vacancy reference 1616672 Salary These posts are at EO level. The salary range is £ 25, 699 £ 26, 477 (National). Civil servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. DWP Candidate Information Pack Vacancy Process Timeline T’s & C’s Vacancy Description What are we offering? • Proactively developing in-depth knowledge of the local labour market and provision, recognising the roles that our Partners and Employers have in helping our customers secure employment. • The ability to confidently use Digital services, navigate and coach others to use digital job search methods i. e. job search websites, email, uploading documents, social media • Promoting the benefits of claimants planning their own Work Search or Work Preparation Activities. • Supporting Universal Credit customers to make the most of their work and earnings potential and become financially independent. • Being accountable for the level, frequency and intensity of contact they have with each claimant by managing their own diary • Making timely decisions, based on the needs of the claimant, to refer them to appropriate support. • Promoting high attendance rates at group sessions by explaining benefits to the claimant • Being accountable for the decisions made during interviews with claimants.

Welcome Background Vacancy Process Timeline T’s & C’s Job Title DWP Executive Officer – Work Coach Vacancy reference 1616672 Salary These posts are at EO level. The salary range is £ 25, 699 £ 26, 477 (National). Civil servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. Vacancy Description What are my responsibilities? To be successful you will need to demonstrate effective communication skills across a wide range of diverse customers, along with the ability to understand complex information and give explanations to the customer. You must also be able to navigate a range of computer systems to action tasks as well as coach others to use digital work searching. You’ll also be required to handle telephony queries and have the ability to manage difficult situations. You will be required to undertake a work based qualification, in the form of an apprenticeship that will support you in further developing your professional knowledge and skills for this role, and your future career development. The qualifications will be undertaken in work time. DWP takes development seriously. Our aim is for our colleagues in these roles to be appropriately skilled and qualified. To support this aim you will be required to undertake a level 3 apprenticeship followed by a level 4 work based qualification. This will support you in further developing your professional knowledge and skills for this role and your future career development. The qualification can be undertaken in work time, you agree to take this job on the basis that you may be required to undertake a work based qualification, a candidate’s failure to participate fully in the professional programme, once appointed, may be a breach of their employment contract. More information on the typical duties of a Work Coach is provided in the Candidate Information pack along with information on some other Executive Officer job roles within DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Job Title DWP Executive Officer – Work Coach Vacancy reference 1616672 Salary These posts are at EO level. The salary range is £ 25, 699 £ 26, 477 (National). Civil servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. Person specification What we are looking for Key Criteria: • Communicate well with a wide range of diverse people, claimants and customers and deliver an excellent service; • Looking for ways to serve customers that continually puts their needs at the heart of what we do; • Confidently use Digital services, navigate and coach others to use digital job search methods i. e. job search websites, email, uploading documents, social media and action tasks; • Understanding and interpreting complex information and give explanations to people/customers and claimants, simplifying complexities and adapting communications so others can understand; • Handle sensitive and challenging situations, including potential emotional situations, in person, phone and/or using digital methods; and • Using your judgement and taking a considered approach to situations and tasks when making decisions. We may not be in a position to fill all our posts immediately in the locations shown on the advert, however, we will review our position during the campaign period DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Job Title DWP Executive Officer – Work Coach Vacancy reference 1616672 Salary These posts are at EO level. The salary range is £ 25, 699 £ 26, 477 (National). Civil servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. DWP Candidate Information Pack Person specification Assessment Criteria The selection process will assess both what candidates are good at and also what they enjoy to help us assess candidates’ behaviours, strengths and their potential. Shortlisted candidates will be invited to attend a blended interview. Strong candidates will be able to present evidence of: • • Managing a Quality Service Making Effective Decisions Communicating and Influencing Leadership

Welcome Background Vacancy Process Timeline Recruitment Process How to Apply Civil Service Commission’s Recruitment Principles Alternative Formats Further Information Move your mouse pointer over the buttons above and click for more information. To apply for this post please follow the instructions on the CS Jobs website by no later than 6 th February 2019 You will find some more information about the process which we will be using for this recruitment campaign on the Further Information slide of this presentation. This may help with your preparation. If you are an existing civil servant and want to know more about transferring to another department you should refer initially to your current department’s guidance on transfers within the civil service. If you have further specific questions about transferring to DWP, you should contact the vacancy holder. Reasonable Adjustments DWP is committed to make reasonable adjustments for disabled candidates, who may require addition help throughout the application process. Adjustments to the recruitment process can vary, as they are personal to a candidates’ needs, so it is important to contact us about any adjustments you feel could help your circumstances; some examples are: Written tests instead of a computer assessment, extra time to take written tests, larger print for written information, conducting interviews on the ground floor allowing for easy accessibility, being accompanied by an interpreter You will be asked at the initial application stage if you require a reasonable adjustment. DWP Candidate Information Pack Guaranteed Interview Scheme (GIS) DWP operates a guaranteed interview scheme for candidates who have a disability, provided they can demonstrate that they meet the minimum criteria defined for the job. To meet the minimum criteria for the role, candidates must demonstrate that they meet the minimum criteria (as defined in the job advert) and possess all the qualifications, strengths, skills or experience defined as key. To be eligible for a Guaranteed Interview Scheme candidates must have a disability, as defined by the Equality Act 2010 More information on the GIS can be found here. You will be asked at the initial application stage if you wish to apply via the GIS

Welcome Background Vacancy Process Timeline T’s & C’s Recruitment Process How to Apply Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission’s Recruitment Principles In accordance with the Civil Service Commissioners’ Recruitment Principles, our recruitment and selection processes are underpinned by the requirement of appointment on the basis of merit by fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact (insert) in the first instance. Alternative Formats Further Information Move your mouse pointer over the buttons above and click for more information. If you are not satisfied with the response you receive you can contact the Civil Service Commission at: civilservicecommission. independent. gov. uk info@csc. gsi. gov. uk Civil Service Commission, Room G/8, 1 Horse Guards Road SW 1 A 2 HQ. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Recruitment Process How to Apply Civil Service Commission’s Recruitment Principles Alternative Formats If you wish to receive a hard copy of the information, or in an alternative format e. g. Audio, Braille or large font then please contact GRS through your candidate centre. . Please quote the vacancy reference number Further Information Move your mouse pointer over the buttons above and click for more information. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Recruitment Process How to Apply Civil Service Commission’s Recruitment Principles Alternative Formats Further Information Move your mouse pointer over the buttons above and click for more information. DWP Candidate Information Pack Assessment Process Selection will be by an on-line assessment, followed by an interview On-Line Assessment At the point of submitting your application you will be guided an on-line tool which will assess your Verbal Reasoning skills. You will need to pass the on-line test to progress through to written sift and interview. For more information on the test please follow the link below. There is opportunity before taking the test to view the layout and question format to familiarise yourself with the process. https: //www. gov. uk/guidance/using-the-civil-service-jobs-website#online-tests Read more> Behaviours The Civil Service uses a behaviours Framework to assess candidates’, knowledge and skills. You will be provided with a link to our framework and you will be assessed against Managing a Quality Service, Making Effective Decisions, Communicating and Influencing and Leadership. It may help to use the WHO or STAR model to explain: What it was, How you approached the work/situation and what the Outcomes were, what did you achieve? Or What was the Situation? That were the Tasks? What Action did you take? How/what did you learn through a Review?

Recruitment Process How to Apply Civil Service Commission’s Recruitment Principles Alternative Formats Further Information Move your mouse pointer over the buttons above and click for more information. The interview This will consist of a blended interview, which should take approximately between 30 - 40 minutes. Blended Interview You will be asked a mixture of Behavioural and Strength questions. Behavioural questions will be asked first, followed by Strength to provide structure. A blended interview aims to be more of a conversation at interview offering a more inclusive approach. The Strength and Behaviour based questioning explores what the candidate can and has done, but also their potential. An example of a Behavioural question would be; Tell me about a time when you’ve had to deal with a difficult customer requirement. It may help to use one or more examples of a piece of work you have completed or a situation you have been in, and use the WHO or STAR model to explain: What it was, How you approached the work/situation and what the Outcomes were, what did you achieve? Or What was the Situation? That were the Tasks? What Action did you take? How/what did you learn through a Review? Examples of Strength based questions include: What motivates you? What do you like doing? What makes this enjoyable? Can you think of one small manageable step that would improve x for you? It is difficult to prepare for strength type questions. However you can think through your answers, focus on your achievements and aspects you enjoy and decide how these can be applied in the organisation and role. While strengths questions are shorter and we do not expect a full STAR response, the panel are interested in your first reaction to the question and information or reasoning to support this. If you have any questions about applying for this role please contact: DORSETWILTSHANTS-IOW. RECRUITMENT@DWP. GSI. GOV. UK

Welcome Background Vacancy Process T’s & C’s Timeline Indicative Timeline Please note that these dates are only indicative at this stage and could be subject to change. The anticipated timetable is shown below. 6 th February 2019 Closing date to complete application N/A Sift period Week commencing 18 th February 2019 Interviews Insert (Month/Year) Interviews will predominantly take place in Southampton, Swindon and Salisbury. Candidates are asked to note the above timetable, whilst exercising flexibility through the recruitment and selection process. DWP Candidate Information Pack Week commencing 11 th September Week commencing (Insert Date) Week commencing 4 th March 2019 Candidates advised of interview outcome Insert (Month/Year)

Welcome Background Vacancy Process Terms, Conditions and Benefits Permanent Appointment Term Location Working Arrangements Salary Range Pension Leave Allowance Training and Development Other Benefits Next Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack Timeline T’s & C’s

Welcome Background Vacancy Process Timeline T’s & C’s Terms, Conditions and Benefits Appointment Term Roles are predominantly located in Poole, Southampton, Basingstoke, Havant, Winchester, Cosham, Trowbridge, Swindon, Alton/Bordon, Aldershot, Devizes, Salisbury, Andover, Chippenham, Farnborough, Portsmouth and Weymouth Location Working Arrangements Salary Range Relocation costs will not be reimbursed. Pension Leave Allowance Training and Development Other Benefits Next Some travel may be required. Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Terms, Conditions and Benefits Roles are available for full-time, part-time or flexible working arrangements (including job share arrangements). Appointment Term Location Working Arrangements Salary Range Pension Leave Allowance Training and Development Other Benefits Next Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Terms, Conditions and Benefits Appointment Term The salary range is £ 25, 699 - £ 26, 477 (National). Civil servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. . Location Working Arrangements Salary Range Pension Leave Allowance Training and Development Other Benefits Next Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack Using This PDF

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits Your pension is a valuable part of your total reward package where: Appointment Term • the employer makes a significant contribution to the cost of your pension. Location Working Arrangements • Your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire. Salary Range Pension For more information, visit www. civilservicepensionscheme. org. uk. Leave Allowance Training and Development Other Benefits Next • Your contributions come out of your salary before any tax is taken. This means, if you pay tax, your take-home pay will not be reduced by the full amount of your contribution; and Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits The Civil Service offers generous annual leave entitlements. The exact number of days of annual leave will be determined by any current years of service. Allowances are pro-rated for part-time staff. Appointment Term Location Working Arrangements Salary Range Pension Leave Allowance Training and Development Other Benefits Next Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack With competitive maternity, paternity and parental leave we also recognise the importance of a good work-life balance and offer flexible working and a family friendly approach to work.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits Roles within DWP offer engaging jobs in work that really matters; jobs which have a direct impact on the quality of public services. Roles can offer great job satisfaction and there are many opportunities to develop and progress across the Civil Service. Appointment Term Location Working Arrangements Salary Range Pension Leave Allowance Training and Development Other Benefits Our online, interactive, ODP career mapper will help you plan a career in the Civil Service. The Career Mapper shows you the wide variety of roles in operational delivery and helps you see where you fit in our profession. Whether your role is making sure people get the benefits they are entitled to, helping somebody find work or designing our digital services the skills and behaviours you need to do your job are the same for many other Operational Delivery professionals doing similar jobs across government. The mapper sets out skills used in your role, lets you see what skills are needed in other roles, and shows you how we can build up the extra skills we’ll need. This will make it easier to move across and up in your profession. Next We are committed to investing in our staff and offer a range of work based training and qualifications, coaching and mentoring opportunities and a guaranteed five days of learning every year. Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack DWP also hosts leadership programmes such as the Operational Delivery Profession Leadership Programme that its employees can apply for a place on.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits Appointment Term Location Many Departments offer additional employee benefits such as: Working Arrangements • Interest free season ticket and bicycle loans. Salary Range • Some sites also offer onsite facilities including fitness centres and staff canteens. Pension Leave Allowance Training and Development Other Benefits Next Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack Civil Servants taking up appointment on promotion will adopt the modernised Civil Service terms and conditions which came in to effect from 1 July 2013. Existing Civil Servants appointed on level transfer will retain their existing terms and conditions.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack The post is advertised to UK, Commonwealth and European Economic Area (EEA_ and certain non EEA nationals.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility To be eligible for employment you must be a national from the following countries: • The United Kingdom • The Republic of Ireland Nationality Security Clearance • The Commonwealth* • A European Economic Area (EEA) Member State • Switzerland Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack • Turkey Certain family members of EEA, Switzerland Turkish nationals are also eligible to apply regardless of their nationality. (*Commonwealth citizens not yet in the UK, who have no right of abode in the UK and who do not have leave to enter the UK are ineligible to apply. ) For further information on whether you are eligible to apply, please visit http: //www. gov. uk.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack Before the appointment of the successful candidate can be confirmed, the Department will undertake background security checks. As part of this, we will need to confirm your identity, employment history over the past three years (or course details if you were in education), nationality and immigration status, and criminal record (unspent convictions only). All DWP employees & contractors (regardless of their contract type) must meet the Baseline Personnel Security Standard (BPSS). This is a series of basic security checks to confirm identity, right to work in the UK, employment history & where relevant, details of any criminal record. Successful candidates must meet the security requirements before they can be appointed. Additionally, some roles within the Department will require you to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC), or Developed Vetting (DV) level as a condition of appointment. To meet CTC, SC or DV requirements you will normally need to have been resident in the UK for at least 3, 5 or 10 years prior to the date of application (the level of checks that are required are stated in the advert; more information can be found here). If you do not satisfy the residency criteria, an application may be submitted and a decision will be made on a case by case basis; consideration will be given to where you lived, how long you were out of the UK and why you were abroad. If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK. All offers of employment are conditional on successful completion of BPSS and National Security Vetting. Candidates should not resign from their current job until these checks have been successfully completed.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Certain posts, notably those concerned with security and intelligence, might be reserved for British citizens, but this will not normally prevent access to a wide range of developmental opportunities within the Civil Service. These are not reserved posts. Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack Candidates must note the requirement to declare any interests they may have that might cause questions to be raised about their approach to the business of the Department. They are required to declare any relevant business interests, shareholdings, positions of authority, retainers, consultancy arrangements or other connections with commercial, public or voluntary bodies, both for themselves and for their spouses/partners. The successful candidate will be required to give up any conflicting interests and his/her other business and financial interests may be published.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack The Civil Service is committed to being an equal opportunities employer and by 2020 have an aspiration to be the most inclusive employer in the United Kingdom. We value and welcome diversity. We aim to develop all of our staff to enable them to make a full contribution to meeting the Department's objectives, and to fulfil their own potential on merit. We will not tolerate harassment or other unfair discrimination on grounds of sex, marital status, race, colour, nationality, ethnic origin, disability, age, religion or sexual orientation. We will promote and support the use of a range of flexible working patterns to enable staff to balance home and work responsibilities; and we will treat people fairly irrespective of their working arrangements. Under the terms of the Equality Act 2010, we will always consider making reasonable adjustments to ensure that disabled people are not disadvantaged in the recruitment and selection process. We are therefore committed to meeting, wherever possible, any needs you specify in your application. We will also consider any reasonable adjustments under the terms of the Act to enable any applicant with a disability (as defined under the Act) to meet the requirements of the post. DWP and it’s employees have won or been shortlisted for numerous awards in the last few years. These include; a Hearing Dogs Award, Business in the Community naming DWP one of the UK’s best employers for Black, Asian and Minority Ethnic (BAME) people, Civil Service Workplace Adjustment Team – overall winner of the Disability Confident category, DWP Diversity and Inclusion team – Highly Commended for the Disability Confident category, a Championing Lesbian, Gay, Bisexual, Transgender, Intersex (LGBTI) Inclusion Award, a Championing Race Equality Award and a Championing Social Mobility Award.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack All civil servants are subject to the provisions of the Civil Service Code that details the Civil Service values, standards of behaviour and rights and responsibilities. For further information, visit Gov. UK.

Using This Document This icon indicates an interactive area for you to click on to view more information Interactive sections: Welcome, Process, Ts & Cs To navigate through the document, you can use the following buttons: • at the bottom of the screen - forwards, backwards, home DWP Candidate Information Pack • the interactive contents page, or • the menu bar at the top of the screen that also acts as a crumb trail so that you know what section you are in

If you have any questions about applying for this role please contact: DORSETWILTSHANTS-IOW. RECRUITMENT@DWP. GSI. GOV. UK Please include the vacancy reference number and job title in the subject line. DWP Candidate Information Pack