Training as a Foundation for Success Riverside County

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Training as a Foundation for Success Riverside County Library System Jeannie Kays Palm Desert

Training as a Foundation for Success Riverside County Library System Jeannie Kays Palm Desert Library

Project Description Ø Regularly scheduled Staff Trainings l Six basic courses repeated once per

Project Description Ø Regularly scheduled Staff Trainings l Six basic courses repeated once per quarter l Online tutorials l Online videos

Why? Ø Employees want training. Ø Managers want well-trained staff. Ø Customers want to

Why? Ø Employees want training. Ø Managers want well-trained staff. Ø Customers want to feel like their tax dollars are paying for a competent workforce.

Teamwork makes students feel comfortable

Teamwork makes students feel comfortable

Activities to achieve goal Six core courses repeated every quarter Ø l l l

Activities to achieve goal Six core courses repeated every quarter Ø l l l Beginning Reference for the Non-Reference Staff Frequently Asked Reference Questions Navigating the Library Website On Your MARC: Introduction to Machine Readable Cataloging Creating Exciting Flyers Using Microsoft Publisher Collaborating with your School District

How will I evaluate or measure the success or impact of my project? Ø

How will I evaluate or measure the success or impact of my project? Ø Enrollment will be at 80% capacity. Ø 80% of survey results will show positive response to classes. Ø Employees will take what they’ve learned and teach the public.

Hands-on practice makes lessons memorable

Hands-on practice makes lessons memorable

Progress (so far) Ø Quarterly classes are being taught with overwhelming reception. Ø Second

Progress (so far) Ø Quarterly classes are being taught with overwhelming reception. Ø Second sessions are being added to classes in demand. Ø Tutorials are being loaded on Intranet. Ø Employees are reading the Intranet blogs to learn more tips and tricks.

If you feed them…they will learn

If you feed them…they will learn

Issues…or “What not to do” Ø Video editing software is hard to learn: Get

Issues…or “What not to do” Ø Video editing software is hard to learn: Get a book or take a class. Ø Creating tutorials is time-consuming: Consider mistakes your practice and start over. Ø Employees may think you are goofing off: Set them straight and delegate!

Collaborating with your School District can be like tug of war P. S. Don’t

Collaborating with your School District can be like tug of war P. S. Don’t do this either.

Next Steps Ø Continue quarterly classes. Ø Increase topics being taught. Ø Load training

Next Steps Ø Continue quarterly classes. Ø Increase topics being taught. Ø Load training videos on Intranet. Ø Add tutorials on library website to assist the public. Ø Persuade managers to create a training plan for each employee and include in performance evaluations.

Possible Future Classes Ø Improving your catalog searches Ø Downloading audio books Ø Getting

Possible Future Classes Ø Improving your catalog searches Ø Downloading audio books Ø Getting the most from your online calendar of events Ø Outreach using Web 2. 0 technology Ø Sirsi Symphony tips and tricks Ø Beginning Copy-Cataloging

Possible Future Classes, (cont. ) Ø Getting Organized Using Outlook Ø Specific Database Searching

Possible Future Classes, (cont. ) Ø Getting Organized Using Outlook Ø Specific Database Searching Ø Intro to Excel Ø Intro to Word Ø Conducting Successful Library Tours Ø Interviewing Skills for Internal Promotions

How will it impact my Community? Ø Staff will feel more confident in their

How will it impact my Community? Ø Staff will feel more confident in their job. Ø Staff will be able to use our databases, catalog and other services with ease. Ø Knowledge will be transferred from staff to the public. Ø Public will be able to use our databases, catalog and other services with ease.

And Finally… Ø Branches will be offering library instruction classes for the public, even

And Finally… Ø Branches will be offering library instruction classes for the public, even reaching out to new users who prefer searching from home. Ø Use of databases and other subscription services will increase. Ø Communities will value libraries because they have proven to be a necessary resource.

For additional information: Jeannie Kays Palm Desert Library Riverside County Library System jeannie. kays@rivlib.

For additional information: Jeannie Kays Palm Desert Library Riverside County Library System jeannie. [email protected] net