Review and Evaluation 1 ISO 9001 Customer Satisfaction

Review and Evaluation

1. ISO 9001 Customer Satisfaction Customer satisfaction is important for companies on any level and in any industry, for the simple reason that customers keep cash flowing through a business. In order to be successful in the world of business, a loyal customer base must be established early on.

Customer Satisfaction Process • Identify what indicates customer satisfaction • Come up with a completion time • Find a method of collecting customer data • Document data correctly • Frequently review documented data • Create solutions for improving customer satisfaction • Clearly define responsibility and power • Devise a plan for following up with customer satisfaction

How to Monitor and Measure Customer Satisfaction • Customer satisfaction surveys • Reviewing customer data • Monitoring customer data trends • Handling complaints correctly

2. Reviewing And Evaluating Performance The primary goals of a performance evaluation system are to provide an equitable measurement of an employee’s contribution to the workforce • Develop an evaluation form. • Identify performance measures. • Set guidelines for feedback. • Create disciplinary and termination procedures. • Set an evaluation schedule.

3. Project Closure The Project Closure Phase is the fourth and last phase in the project life cycle. In this phase, you will formally close your project and then report its overall level of success to your sponsor. Project Closure involves handing over the deliverables to your customer, passing the documentation to the business, cancelling supplier contracts, releasing staff and equipment, and informing stakeholders of the closure of the project. After the project has been closed, a Post Implementation Review is completed to determine the projects success and identify the lessons learned

4. Project Documentation Project documentation covers documents created during and for the project itself. Examples include the overall project vision, the project plans, the schedule, and the risk analysis. The documentation process has a deeper purpose than merely creating piles of paper. Project Documents include project charter, statement of work, contracts, requirements documentation, stakeholder register, change control register, activity list, quality metrics, risk register, issue log, and other similar documents

5. What is a project cutover plan? In simple terms, a project cutover is the part of the go-live phase when a project is deployed in production. The cutover process includes a series of steps that must ensure the successful deployment of project components from pre-production environments.