Quality Standards for Child Helplines History 2008 PSP

Quality Standards for Child Helplines

History • • 2008 PSP Taskforce => PSA tool 2016 QACHAC 2016 -2020 General Strategy Child Helpline International => new QS IC 2018 Launch pilot new QS

QACHAC • Quality Assessment for Child Helplines Advisory Council (QACHAC) established to help develop this refined quality assurance framework. • 2 Groups • Criteria Working Group to develop minimum quality standards. • Model Working Group to consider tool(s) to facilitate child helplines in reporting against these standards.

Members to the QACHAC Criteria Working Group Model Working Group • Jonna Karlsson (UNICEF) • Jennifer Murdoch (KHP) • Florence Nkhuwa (Childline Zambia) • Nikolaus Koufos (Data Expert, Stichting Spark) • Caroline Price (BEAT UK) • Sherif Aboushady (NCCM Egypt) • Helen Mason (Child Helpline International) (Steve Erwood - Child Helpline International)

Benefits of quality standards • • • Common principles for all Improve quality Synthesis of good practice & learning Better advocacy, CB & communication Sustainability & funding

Improving our quality standards framework • • • 10 years Time-consuming & repetitive Adapting to different national settings & simplification Standards & guidelines seek to help Child Helplines to improve quality Four basic sets of principles

Four sets • Principles for • • Organisation Structure & Operations Working with Children & Young People Working with Others Data Collection, Monitoring & Evaluation

The quality standards framework • Annual self-assessement = membership criteria • Guidelines explain how compliance with the quality standards can be evidenced and assessed. • If members cannot or do not meet a standard, they can describe how they intend to do so by time of the next assessment, and what support may be required. • We will continue to develop the framework to describe those steps that can be taken when quality standards are not being met.

Next Steps What? When? Who? Launch of Pilot at IC 2018 6 -8 November 2018 Members invited to participate Pilot runs Q 4 2018 - Q 1 2019 Volunteering members Revision Q 2 2019 QACHAC and Child Helpline International Introduction standards Mid 2019 All full Members - hard criteria as of 2020

Questions? & thank you!