Personal Skills These skills are often referred to

Personal Skills • • • These skills are often referred to as transferable skills and can may a candidate attractive to a new employer. Hardworking & patient Good interpersonal skills Able to work as part of a team Negotiation Interview skills

Patient and hard-working • Many jobs required their employees to have patient when dealing with the public. • Employees who can remain patient in very difficult situations and get the job done are highly valued by their employers.

Patient and hard-working • An employee who gets lots of work done is also valued, whereas employees who spend too much time talking, answering their mobile phones or surfing the Internet during working hours will not make a good impression.

Team worker • A team can be defined as ‘ a collection of people with a shared purpose and a commitment to working together’. • Formal and informal teams • A formal team is one that is created for a specific purposes • An informal team develops in a less structured way.

Communication Skills There is a wide range of communication going on in all organisations and it can be described as either: • Formal or • Informal

Non-verbal communication methods These generally involve written communication either on paper or screen based. Examples

Verbal communication methods These methods use the human voice.

Interpersonal Skills Definition Skills that enable us to get on with other people and promote positive relationships in the workplace

Interpersonal Skills • • Being able to communicate effectively Being a good listener Politeness Patience Building trust Empathising with people Avoiding conflict

Interpersonal Skills • Accepting responsibility • Co-operating with others • Don’t moan

Negotiation • Negotiating involves discussing a topic in order to produce some agreement or common ground. • Negotiating is the process of seeking agreement and can therefore be useful for resolving conflicts between members of staff, agreeing personal or departmental targets, agreeing budget allocations and during interviews, especially for new staff members.

Interviewing skills It will be useful to many organisations if their employees are able to interview customers or clients effectively to encourage sales or improve customer relationships. • Interviews are used to identify the best candidates for a job or to deal with appraisal situations for current members of staff.