People Styles Assessment Communication Style Communication styles and

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People Styles Assessment

People Styles Assessment

Communication Style • Communication styles and preference are generally gauged by the pace at

Communication Style • Communication styles and preference are generally gauged by the pace at which someone works and the priority he/she places on tasks or people. • As a general guideline, there are four communication styles to consider: Types Pace Priority Optimal Mode Analyzers Deliberate Tasks Written, ahead of time Relaters Relaxed People Verbal, ahead of time Socializers Energized People Verbal in the moment, document with written follow-up Drivers Driven Tasks Written or Verbal Executive Summary, with more detail available “People Styles at Work” by Robert Bolton and Dorothy Grover Bolton, 2009 © 2016 GROWTHPLAY | 2

Social Styles Survey A More likely to lean backward when stating opinions A Less

Social Styles Survey A More likely to lean backward when stating opinions A Less apt to exert pressure for action B More likely to be erect or lean forward when stating opinions B More apt to exert pressure for action C Less use of hands when talking C Less apt to show feelings D More use of hands when talking D More apt to show feelings A Demonstrates less energy A More tentative when expressing opinions B Demonstrates more energy B Less tentative when expressing opinions C More controlled body movement C More task-oriented conversations D More flowing body movement D More people-oriented conversations A Less forceful gestures A Slower to resolve problem situations B More forceful gestures B Quicker to resolve problem situations C Less facial expressions C More oriented toward facts and logic D More facial expressions D More oriented toward feelings and opinions A Softer-spoken A Slower-paced B Louder voice B Faster-paced C Appears more serious C Less likely to use small talk or tell anecdotes D Appears more fun-loving D More likely to use small talk or tell anecdotes A More likely to ask questions C Less inflection in voice B More likely to make statements D More inflection in voice A Total: B Total: C Total: D Total: © 2016 GROWTHPLAY | 3

Finding Your Style • Tally your A’s, B’s, C’s and D’s (the sum of

Finding Your Style • Tally your A’s, B’s, C’s and D’s (the sum of your A’s and B’s should equal 9 and the sum of your C’s and D’s should equal 9). • Compare your tally for A’s and B’s. Identify the letter of your higher score. On the following chart, plot out that number toward the letter you scored higher on. Do the same for C/D tallies. • Draw two intersecting lines to find the quadrant of your communication style. © 2016 GROWTHPLAY | 4

Interpreting Your Social Style Analyzers Drivers Relators Socializers © 2016 GROWTHPLAY | 5

Interpreting Your Social Style Analyzers Drivers Relators Socializers © 2016 GROWTHPLAY | 5

Analyzers • • • “Ready, aim, fire” Perfectionist Stickler for detail Systematic Task-oriented Well-organized

Analyzers • • • “Ready, aim, fire” Perfectionist Stickler for detail Systematic Task-oriented Well-organized Data, data Risk-adverse Slow to decide Reserved Controlled body language Efficient with words © 2016 GROWTHPLAY | 6

Analyzers: How to Flex • To Relators • Take time to make personal contact

Analyzers: How to Flex • To Relators • Take time to make personal contact • Focus more on feelings – both theirs and yours • Be supportive – practice patience in listening empathetically • Provide structure – make sure roles are clearly defined and goals clearly established • Don’t overdo facts and logic • To Drivers • Pick up your pace –move more and talk faster • Focus on the big picture –avoid too many details • Say what you think –“Here’s what I think” not “Would it make sense to? ” • To Socializers • Make personal contact and focus more on feelings • Be open to their preference for easy-going and fun, rather than maintaining a rigid atmosphere • Don’t be a stickler for rules • Let them spontaneously “think out loud” –and confirm commitments rather than assuming them • Respect their vision, even if you have to inject some realism into it © 2016 GROWTHPLAY | 7

Relaters • • • “Ready, ready” Team player Preserves the peace Yields and encourages

Relaters • • • “Ready, ready” Team player Preserves the peace Yields and encourages others Quiet friendliness Finds satisfaction in status quo Cautious in decision making Avoids controversy Rapport builders State point of view in a question © 2016 GROWTHPLAY | 8

Relators: How to Flex • To Analyzers • Be more task-oriented and show you

Relators: How to Flex • To Analyzers • Be more task-oriented and show you are arriving at your conclusions – support with data, facts or research • Deemphasize feelings and speak more directly • Plan your work and work your plan • Be well organized, detailed and factual • To Socializers • • Pick up the pace and be energetic Focus on the big picture Say what you think and tell rather than ask Recognize their tendency that what they say isn’t always what they mean or are committing to – so double-check • To Drivers • Pick up the pace by highlighting the major takeaways • Say what you think but be more focused on goals, milestone results and deadlines. • Live up to commitments without fail • Be more task oriented, deemphasize feelings, but don’t delve into details © 2016 GROWTHPLAY | 9

Socializers • • • “Ready, fire, aim” Vim, vigor and vitality Interpersonally proactive Creative

Socializers • • • “Ready, fire, aim” Vim, vigor and vitality Interpersonally proactive Creative problem solvers Little interest in details Dislike a lot of structure Gregarious and playful Visually expressive Natural storytellers Rapport is a mandate Tell-it-like-it-is style © 2016 GROWTHPLAY | 10

Socializers: How to Flex • To Relators • Slow your pace – talk slower

Socializers: How to Flex • To Relators • Slow your pace – talk slower and don’t rush their decisions • Listen more and better – talk less and pause longer, ask what they are thinking about • Know that when they say something, they mean it • To Drivers • Be more task-oriented –be punctual and get down to business • Deemphasize the feelings –use analytical words “I’ve analyzed the situation” or “My objective is…” • Set clear goals and show they’re being achieved • Be well-organized, factual and brief • To Analyzers • Slow your pace • Listen more and better • Don’t come on too strong –tone down language, volume, and energy • Be more task-oriented, well organized and detailed © 2016 GROWTHPLAY | 11

Driver • “Fire” • Sets goals for bottomline results • Make things happen •

Driver • “Fire” • Sets goals for bottomline results • Make things happen • Indecision is a decision • Focuses on the immediate situation • Willing to change on a dime • Task orientation and efficiency • Moves and speaks with intention • No frills • Feelings channeled into action © 2016 GROWTHPLAY | 12

Drivers: How to Flex • To Relators • Make personal connections • Slow your

Drivers: How to Flex • To Relators • Make personal connections • Slow your pace – ask for their view • Don’t come on too strong • To Analyzers • Slow your pace; don’t rush their decisions and make time to be thorough • Listen more by talking less and pausing longer to give them openings • Don’t come on too strong –decrease eye contact, lean back • Phrase ideas more tentatively and less dogmatically • To Socializers • Take the time to make personal connections – talk about yourself, others or any non-task related topic • Focus more on feelings – acknowledge socializers’ feelings but don’t overreact to them • Cooperate with their verbal spontaneity – they often talk to think • Give them recognition © 2016 GROWTHPLAY | 13