Introducing Swaggies Company Profile Swaggies is a chain

Introducing Swaggies

Company Profile • Swaggies is a chain of franchised gift stores retailing authentic Australiana products • Operations commenced with the Manly store in 1996 • Currently there are seven stores operating in NSW • Plans for expansion to Victoria, South Australia and Tasmania are underway

Managing Director Steve Parsons

Swaggies - Store Locations Tamworth Orange Byron Bay Newcastle Manly Wagga Merimbula

Products • • • Aboriginal Products Australian Art Prints Books and Maps Boxed Gifts Cards, Calendars, Diaries • CD’s • Clothing • • • Corporate Gifts Homewares Jewellery Leather Gifts Novelty Gifts Sheepskin Products Timber Handcrafts Toys and Games Videos

Role of Head Office • Seek new franchisees • Provide support to franchisees – – – training in business system business plan for operations marketing and management support strategies for advertising campaigns customer service training • Prepare advertising and promotional material for all stores • Increase product range and supplier base • Supply stock to stores

Head Office Departments • • • Accounts Administration Human Resources Sales & Marketing Purchasing Warehouse

Accounts Department Responsible for financial management • pricing • financial planning and analysis • accounts receivable • accounts payable • petty cash Robert Marconi Accounts Manager

Administration Department Responsible for • reception and administrative support • telephone calls/fax messages • customer enquiries • filing, photocopying • handling mail • stationery supplies Janet Parker Administration Manager

Human Resources Dept Responsible for • recruitment of HO staff • OH&S programs • payroll • franchisee training programs • staff training programs Lyn Singh HR Manager

Sales & Marketing Dept Responsible for • marketing plans and strategies • marketing campaigns to attract new franchisees • advertising and marketing material for stores • sourcing new product suppliers • liaison with existing supplier base Kylie Adams Sales & Marketing Manager

Purchasing Department Responsible for ordering products supplied by Swaggies stores together with all other goods or services required by the company Mark Jones Purchasing Officer Mary Anderson Purchasing Assistant

Warehouse Responsible for • Receiving products • Storage of products and other items • Stock management and rotation • Shipment of products to stores John Little Warehouse Manager

Learner/Teacher Roles

The Learner • The learner becomes an employee of the company • The employee is allocated a position within on the following departments – Administration Resources Accounts Human Sales & Marketing • Tasks carried out are relevant to the allocated job role

The Teacher The teacher assumes the role of the employee’s manager and provides … • assistance, advice and feedback on workplace performance • a mentoring role which will assist the employee’s career development

Simulation Resources

Database Files Access • Swaggies database – Product Categories – Products – Suppliers – Franchises • Employees database – Employees Word/Excel • Swaggies database – Product Categories – Products Excel – Suppliers Word – Franchises Word • Employees database – Employees Word

Staff & Stores Directory Full contact details for … • Head Office staff • All stores

Stationery • General Stationery (all departments) • Accounts Department Stationery • HR Department – Stationery – New Employee Training Program Worksheets – Reflection Journals

General Stationery • • • Accident/Injury Report Form Agenda Appointments Schedule Courier Booking Sheet Cross Reference Sheet Customer Complaint Form Facsimile File Log Sheet Letterhead Inwards Mail Register Outwards Mail Register • • Memorandum Message Slips Minutes of Meeting Notice of Meeting Petty Cash Vouchers Request for Servicing Stationery and Supplies Request form • Things To Do • With Compliments Slips

Accounts Stationery • • • Cheque Book Credit Advice/Adjustment Note Delivery Docket Petty Cash Book Petty Cash Voucher Purchase Order Receipt Statement Tax Invoice

HR Dept - Stationery • • Leave Form New Employee Form Performance Review Sheet Time Sheet

HR – NETP Worksheets New Employee Training Scheme (NETP) • Applies to all new employees for first three months of employment • Worksheets issued from HR and relate to various office functions • Employee completes worksheet, prints 2 copies – 1 to manager, 1 for portfolio

HR – Reflection Journals Personal Reflection Journal Team Reflection Journal

Image Library Custom-made images for product categories

Image Library Cat A 1 – Aboriginal Products Cat B 2 – Boxed Gifts Cat H 1 – Homewares Cat S 1 – Sheepskin Products

Policy & Procedures Manual Summary of Content • • • About Swaggies Staff and Stores Directory Professional Conduct Working Conditions Duty Statements OH&S Emergency Procedures Verbal Communication Written Correspondence

Policy & Procedures Manual Summary of Content • • • Style Guidelines Office Equipment Stationery Supplies Mail Petty Cash Conservation and Recycling Office Records Time Management Meetings Computer Operations

Teacher Guide

Teacher Guide Summary of Content 1 2 3 4 5 6 7 8 9 10 Introducing Swaggies Implementing Swaggies in the Classroom CD Folder Structure Using the Simulated Environment for Assessment Staff & Stores Directory Stationery Database Price List Image Library Policy and Procedures Manual

Teacher Guide Summary of Content 11 12 a cont’d About Employee Tasks Employee Induction Tasks 12 b-15 b 16 -19 20 -23 24 -25 HR Department Administration Department Sales & Marketing Department Accounts Department

Employee Tasks

The Employee • participates in New Employee Training Program • completes tasks and NETP worksheets as requested • keeps a portfolio of work carried out • completes Reflection Journals as requested • participates in an Employee Performance Review at the end of three months

Tasks • Tasks generally commence with the employee receiving written instructions from his/her manager • Individual tasks and group tasks have been developed • A Task Checklist is provides guidance with each task

Teacher Guides to Tasks Each guide contains … • • • Description of task Suggested timeframe Units of Competence covered Equipment/resources required Suggestions for carrying out task Task Checklist Assessing task competency Recording task results Summary of task files

Employee Induction Part A – Overview of Swaggies • Duration: 45 -60 minutes • Power. Point presentation included • Teacher Guide to steps teacher through induction process

Employee Induction Part B – Induction Pack • Duration: 20 -30 minutes • Teacher Guide to steps teacher through induction process

Employee Induction • Induction Pack includes – – – – Cover Sheet Letter from Managing Director Letter from Human Resources Manager Copy of organisational chart Copy of product range brochure Job Specification for Human Resources Assistant New Employee Form ATO Tax File Number Declaration

Assessing Competence

Assessment Strategies • • • Observation Questioning Peer assessment Portfolio of work Reflection Journals Self-review

Consistency of Performance • Consistency of performance can be demonstrated by completing a variety of tasks in all four departments • The level of competency required for tasks remains consistent, however context of task will vary • Tasks successfully completed can contribute as evidence towards competence

Recording Task Results • Only one form to complete … the Employee Record Sheet • All developed tasks are mapped against related Units of Competence • Teacher Guide, Sect 4, contains … – Employee Record Sheet – Mapping of tasks and related competencies