Introducing Swaggies What is Swaggies Swaggies is a

Introducing Swaggies

What is Swaggies? Swaggies is a simulated workplace which can be used for the development and assessment of competencies

Learner/Teacher Roles

The Learner • The learner becomes an employee of the company • The employee is allocated a position within one the following departments – Administration Resources Accounts Human Sales & Marketing • Tasks carried out are relevant to the allocated job role

The Teacher The teacher assumes the role of the employee’s manager and provides … • assistance, advice and feedback on workplace performance • a mentoring role which will assist the employee’s career development

About Swaggies

Company Profile • Swaggies is a chain of franchised gift stores retailing authentic Australiana products • Swaggies commenced operations with the Manly Store in 1996 • There are seven stores operating in NSW • Plans are underway for expansion to Victoria, South Australia and Tasmania

Managing Director Steve Parsons

Swaggies - Store Locations Tamworth Orange Byron Bay Newcastle Manly Wagga Merimbula

Products There are 16 product categories … • • • Aboriginal Products Australian Art Prints Books and Maps Boxed Gifts Cards, Calendars, Diaries • CD’s • Clothing • • • Corporate Gifts Homewares Jewellery Leather Gifts Novelty Gifts Sheepskin Products Timber Handcrafts Toys and Games Videos

Role of Head Office • To seek new franchisees • To provide support to franchisees – – – training in business system business plan for operations marketing and management support strategies for advertising campaigns customer service training • To prepare advertising and promotional material for all stores • To increase product range and supplier base • To supply stock to stores

Head Office Departments There are six departments in Swaggies. . . • • • Accounts Administration Human Resources Sales & Marketing Purchasing Warehouse

Accounts Department The Accounts Department is responsible for financial management - • pricing • financial planning and analysis • accounts receivable • accounts payable • petty cash Robert Marconi Accounts Manager

Administration Department The Administration Dept is responsible for. . . • reception and administrative support • telephone calls/fax messages • customer enquiries • filing, photocopying • handling mail • stationery supplies Janet Parker Administration Manager

Human Resources Dept The HR Department is responsible for. . . • • recruitment of HO staff OH&S programs payroll franchisee training programs • staff training programs Lyn Singh HR Manager

Sales & Marketing Dept The Sales & Marketing Dept is responsible for. . . • marketing plans and strategies • marketing campaigns to attract new franchisees • advertising and marketing material for stores • sourcing new product suppliers • liaison with existing supplier base Kylie Adams Sales & Marketing Manager

Purchasing Department The Purchasing Department is responsible for ordering products supplied by Swaggies stores together with all other goods or services required by the company Mark Jones Purchasing Officer Mary Anderson Purchasing Assistant

Warehouse The Warehouse is responsible for. . . • Receiving products • Storage of products and other items • Stock management and rotation • Shipment of products to stores John Little Warehouse Manager

Resource Files and Documents

Database Files Access • Swaggies database – Product Categories – Products – Suppliers – Franchises • Employees database – Employees Word/Excel • Swaggies database – Product Categories – Products Excel – Suppliers Word – Franchises Word • Employees database – Employees Word

Staff & Stores Directory Full contact details for … • Head Office staff • All stores

Stationery • General Stationery (all departments) • Accounts Department Stationery • HR Department – Stationery – New Employee Training Program Worksheets – Reflection Journals

General Stationery • • • Accident/Injury Report Form Agenda Appointments Schedule Courier Booking Sheet Cross Reference Sheet Customer Complaint Form Facsimile File Log Sheet Letterhead Inwards Mail Register Outwards Mail Register • • Memorandum Message Slips Minutes of Meeting Notice of Meeting Petty Cash Vouchers Request for Servicing Stationery and Supplies Request form • Things To Do • With Compliments Slips

Accounts Stationery • • • Cheque Book Credit Advice/Adjustment Note Delivery Docket Petty Cash Book Petty Cash Voucher Purchase Order Receipt Statement Tax Invoice

HR Dept - Stationery • • Leave Form New Employee Form Performance Review Sheet Time Sheet

HR – NETP Worksheets New Employee Training Scheme (NETP) • Applies to all new employees for first three months of employment • Worksheets are issued from HR and relate to various office functions • Employee completes worksheet, prints 2 copies – 1 for manager, 1 for portfolio

HR – Reflection Journals Personal Reflection Journal Team Reflection Journal

Image Library Custom-made images for product categories

Image Library Cat A 1 – Aboriginal Products Cat B 2 – Boxed Gifts Cat H 1 – Homewares Cat S 1 – Sheepskin Products

Policy & Procedures Manual Summary of Content • • • About Swaggies Staff and Stores Directory Professional Conduct Working Conditions Duty Statements OH&S Emergency Procedures Verbal Communication Written Correspondence

Policy & Procedures Manual Summary of Content • • • Style Guidelines Office Equipment Stationery Supplies Mail Petty Cash Conservation and Recycling Office Records Time Management Meetings Computer Operations