Ingram Micro Professional Services Welcome to IM Link

Ingram Micro | Professional Services Welcome to IM Link Presented by: John Redman Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

Agenda ■ Introduction to IM Link ■ IM Link Value Proposition – To Resellers – To Services Providers ■ IM Link Demonstration ■ IM Link Resources Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 2

NEW! IMLink service providers services customers VAR Resellers MSP Vendors IM Professional Services Plan Benchmarking Assessment Planning Strategy Design Certification Pre-Sales Tech Support Impleme nt Benchmarking Installation Configuration Tuning Testing System Integration H/W-S/W Upgrades Application Development S/W Customization Migration Manage Benchmarking Administration Asset Management Systems Management Performance Tuning Production Control Backup and Archiving Replication Help Desk Remote Infrastructure Management Relocation Support Benchmarking Warranty Asset Disposition Break. Fix Hardware Support Software Support Business Recovery Training/Certification Recycling-Remarketing < I M L i n k IM Reseller Partner Network IM > Vendors Partner Network Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. Staffing 3

The New Ingram Micro Professional Services The Link to Channel Value IM Link Single point of access to all professional service needs Service Customers • Ingram Micro vetted service providers • Managed platform • Standard program T’s and C’s • Managed SLA’s • Quality assurance • Maintain customer control and billing Service Providers • Ingram Micro markets to channel and drives demand • Managed platform with dispatch and branding capabilities • Standard program T’s and C’s • Prompt payment through Ingram • Help to fully utilize resources Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 4

The New Ingram Micro Professional Services IMSN Transformed to IM Link Open Network - Free and Easy access to Professional Services Customers: No monthly fees, No dispatch fees Service Providers: Simplified fee structure - Monthly $100 membership, Services paid at 90% of customer price Brand New Browser Agnostic Portal Easy to use Marketplace for finding the right service partner. Improved Geo. Search functionality – no limitation of geography Broad web browser support – compatible with IE 9 and higher, Chrome, Safari, and Fire. Fox A suite of Service Providers to meet all your requirements Ingram Partners - Traditional Ingram Micro Partner base of suppliers Vendors - Growing list of service focused vendors (extended warranty, asset disposition, IBM, etc. ) People – IT Staffing supported directly from the portal Ingram Micro Continued Support IM processes financial transaction between the parties IM Link Dispatch Center for ensuring dispute resolutions Maintaining of umbrella non-compete/non-disclosure clauses in program agreements Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 5

www. Ingram. Micro. Link. com 130501_ 6

IM Link Dashboard Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 7

IM Link Account Profile Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 8

IM Link Geo. Search and Service Request Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 9

Enhanced Geo. Search Functionality Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 10

Partner Community Geo. Search Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 11

Service Request Creation Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 12

Enhanced Service Request Display Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 13

Service Request Display - Billing Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 14

Service Request Display – Activity Log Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 15

Service Request Display - Workflow Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 16

Reporting Capabilities Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 17

Questions? Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 18

IM Professional Services IM Link IM brokered solution provider network Standard hourly rates for labor services IT Staffing Services Permanent or temporary positions Flexible Staff Augmentation Solutions Onsite Professional Services Category and Vendor Specific Services SKU’d and Customizable SOW’s 3 rd Party Warranty Services Private label product protection Variety of Coverage Options IT Asset Disposition Services Remote System Admin Services System Integration Services Ingram Micro Training Academy Secure and responsible disposal Removes liability for information Compliment Cloud Services sales Customizable to end-user environments Save a truck roll Outsource support and development Classroom or Online – guaranteed to run Can be resold to end users Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 19

Getting Linked Up with IM Link For access to IM Link… www. ingrammicrolink. com Sales and Support Assistance… Pro. Services@ingrammicro. com | (800) 456 -8000 x 67247 | x 66686 | x 66492 To become an IM Link Service Provider… IMLink@ingrammicro. com | (800) 456 -8000 ext 66686 | (800) 235 -4128 Follow us: Ingram Micro Professional Services @IMPro. Services John. Redman@Ingram. Micro. com | x 67014 @johnredman 3 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 20

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.