Information and Communications Technology Knowledge Management Enterprise Data

Information and Communications Technology, Knowledge Management & Enterprise Data and Records Management 09 March 2021 Page 1

Introduction • Information and Communications Technology (ICT), Knowledge Management and Enterprise Data and Records Management (EDRMS) services cut across the organization to support programme activities to achieve the strategic objectives of ICAO. • ICT is ultimately responsible for driving the efforts to improve, harmonize and standardize IT services and systems across the Organization. 09 March 2021 Page 2

Objectives • Support and promote effective and efficient operations throughout ICAO • Strengthen the building blocks and pillars of modern ICT governance and structure within ICAO • Pursue opportunities for continuous improvement in ICT services, operations and management • Strategic/long term alignment of resources to serve units capable of delivering on organizational goals and priorities 09 March 2021 Page 3

Services and Support Information and Communications Technology • Successful completion of several ICT projects and initiatives spanning all Bureaus and Field Offices of ICAO as well as services to the Council and Member States • Notable projects include – Electronic Voting System for the election of the Council during the Assembly – Establishment of an electronic workflow for disseminating Council decisions – One-ICAO initiative covering ICT infrastructure, product development and service support – Paperless Environment initiative 09 March 2021 Page 4

Services and Support Knowledge Management • Establishment of a Knowledge Management Unit to support business applications development and the development, conservation and management of Enterprise Knowledge Assets • Notable projects include: – Internal and external Learning Management Systems – E-Courses and online training – Train. Air Plus Electronic Management System – Aviation English Language Test Management System – Several collaboration and intelligent workflow systems – ICAO Medical Clinic Electronic Records System 09 March 2021 Page 5

Services and Support Electronic Documents and Records Management • Implementation of an electronic solution for document and records management in ICAO Headquarters and all Regional Offices • Automation of business processes for collaboration, capture and transformation of content • Protection of the intellectual property and institutional memory of the Organization by ensuring that content is preserved throughout its lifecycle • Establishment of the infrastructure to support the execution of the information governance strategy 09 March 2021 Page 6

Outlook for Next Triennium • Consolidation of the One-ICAO IT infrastructure and optimize services for the Organization in the following areas: – ICT Governance Framework – Information Security – Enterprise Resource Planning, Management Information Systems and Enterprise Reporting – Identity and Access Management – Enterprise Content Management – Documents and Records classification – Business Continuity, Disaster Recovery and Management 09 March 2021 Page 7

Cooperation opportunities • ICAO is exploring options for partnership arrangements with Member States in the areas outlined above • Please contact adb@icao. int if your government would be interested in exploring further opportunities 09 March 2021 Page 8