INFORMAL SPEAKING Informal communication giving and receiving messages

GIVING AND RECEIVING DIRECTIONS Giving Directions Receiving Directions Give directions fluently Ask for directions

LISTENING IS IMPORTANT Hearing: vibration of sound waves on the eardrums and the firing

LISTENING AND CRITICAL THINKING Appreciative Listening: for pleasure or enjoyment Empathic Listening: to provide

4 CAUSES OF POOR LISTENING Not concentrating We talk at a rate of 120

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INFORMAL SPEAKING Informal communication: giving and receiving messages in casual, person interactions Practical communication: useful, direct, goal oriented Giving directions Business phone call Making Announcements Social communication: friendly, cordial, enjoyable Phone call to a friend Making introductions Conversation

GIVING AND RECEIVING DIRECTIONS Giving Directions Receiving Directions Give directions fluently Ask for directions clearly Select the simplest route Listen carefully Use a series of logical steps Repeat the directions Use visual terms Thank the person Consider drawing a map/diagram Repeat directions, if necessary

ACTIVITY!

LISTENING IS IMPORTANT Hearing: vibration of sound waves on the eardrums and the firing of electrochemical impulses in the brain Listening: paying close attention to, and making sense of, what we hear Listening is more important than ever We only grasp 50% of what we hear; 24 hours later we can remember only 10% of the original message In this class, you will spend more time listening to speeches than giving them

LISTENING AND CRITICAL THINKING Appreciative Listening: for pleasure or enjoyment Empathic Listening: to provide emotional support for a speaker Comprehensive Listening: to understand the message of a speaker Critical Listening: to evaluate a message for purposes of accepting or rejecting it Comprehensive and Critical Listening are the most common When your mind is not actively involved, you are hearing, not listening

4 CAUSES OF POOR LISTENING Not concentrating We talk at a rate of 120 -150 words a minute The brain can process 400 -800 words a minute Listening too hard Trying to remember everything said equally and missing the main point Often leads to mixing up information Jumping to conclusions Putting words into a speaker’s mouth Prematurely rejecting a speaker’s ideas as boring or misguided Focusing on delivery and personal appearance Easy to be distracted by accents, appearance, or vocal mannerisms